Odd as I'm very careful but it fell off a low table when I was in Germany this week. Great shots up until that point. There's a shutter problem now and even though the camera is 4 months old I'm sure the repair is on me which is fair.
I want to send it to the Nikon service center in Melville. What should I expect for turnaround times? Thanks in advance.
Really sorry to hear about your camera accident. With the surge of D600 shutter replacements your repair may be a little late, but Nikon will not provide a repair estimate until they analyze the damage. The sooner you send it in, the sooner you'll have it back.
Different threads about camera repairs have talked about 30-days, give or take a week or so. If you had a lens on the camera, you should check out that lens on another body or send it in since the lens may have been damaged as well.
"Red is gray and yellow white, but we decide which is right ....and which is an illusion"
Mine has been in to Melville twice, and that time frame is right. I got my D600 in for shutter work the day of the announcement of the shutter replacement, and it was within that time, but that may have changed. BTW, the first was a problem with the WR T10 and R10 modules, of which I've had 4. Still not fixed. The wired remotes work fine.
As long as YOU are probably paying for this....try the Nikon service center in Morton Grove IL. They once turned around a 70-200 repair of a full autofocus motor and mechanism in 2 days for me. They do great work.
APS (Authorized Photo Service) is what it's called. Great work.
Sorry to hear about $350 damage. My own Tamrac belt unfastened and my camera D200 dropped from 1m down on the asphalt. The body slightly cracked, UV filter crashed, but the camera is still alive and working well.
I'd probably send it to them and let them make the call on impact damage. Normally you need to pay for impact damage, but they are replacing some shutter mechanisms anyway and this might fit in that effort at no charge.
Normally, I prefer my local Nikon Authorized shop. The turnaround is much faster - typically a week or less. And they can do most warranty work. Of course, I am probably much too regular a customer for the shop as I end up with 1-2 repairs per year.
I just got the quote back from Nikon. I'm impressed with the responsiveness so far. I shipped the body and lens on Friday from FLA to Melville. UPS delivered early Tuesday and by 11AM I had answers back. Body repaired and cleaned at no charge. $184 with shipping to fix the lens. Very professional notes and service. Good ability to track progress. Anxious to get the camera back.
I'll continue to update this as there are probably other people like me that have never had a Nikon problem or sent one in for service.
Today, I received a note that on further review the mirror was locked up and damaged from impact. I knew it was too good to be true when they told me it just needed to be cleaned. The estimate was $384 which they waved in the spirit of goodwill.
The responsiveness and clarity of communication couldn't be better and I'd say the same if they didn't goodwill the repair. To be clear, I dropped the body.
Maybe Canon repair is similar but the experience on this makes it hard for me to stray from the brand.