Thu 26-Sep-13 11:44 AM | edited Fri 27-Sep-13 01:32 AM by dagoldst
Just curious about how its going for those that have sent their camera in for a shutter swap or a cleaning and found Nikon swapped the shutter. Please only vote if your shutter was swapped, not if your camera was exchanged - I am trying to get a feel if shutter replacement makes a difference. Please shoot at least 1000 frames with the new shutter before responding. Start with a clean sensor please.
Before the shutter replacement, I had a lot of dust and oil spots. The self clean and rocket blower did nothing, the spots didn't move at all.
After the shutter replacement, I had some minor dust spots. Self clean and the rocket blower removed most of the dust and repositioned the rest. There were no oil blobs, so I was able to use a dry brush to completely remove all of the dust.
I bought my D600 last October. This past June, I ran a series of tests with all my lenses stopped down to the smallest aperture, and discovered I had one of the defective bodies. The sensor was covered in oil spots. I sent the body in to Nikon Canada, they ran some tape through the shutter, cleaned the sensor, and it came back "fixed".
Within a week the spots returned.
I sent the body back a second time, Nikon replaced the shutter and some electronic components, and it came back "fixed".
Another week later, the spots returned.
I escalated this issue to the service manager who emailed me back a week later. He requested some image examples of the oil spots, and after viewing, he apologized and is sending me a brand new body.
I've used Nikon products for 20 years without an issue. Although this is frustrating and annoying, Nikon has been phenomenal with their service and communication. I hope this new body won't have the same defects.
Has anyone else received a new body for the oil problem? Is your new camera working properly now? I'm cautiously optimistic a new body will be problem-free.
My only experience with Nikon Canada technical service was very disappointing. I would rather live with a dusty camera than pay shipping to let them touch anything of mine again. I think they need new techs in there. I'm pleased to hear that the service manager is finally handling things properly for you. Good luck with the new D600.
Curious if anyone knows the answer: is the replacement shutter (i) the same shutter design as the original, but with the defect fixed, or (ii) a newly designed shutter. If (ii), is it it the same shutter now in the D610? Dave
"Stupidity is a gift from God, but one mustn't misuse it" - Pope John Paul II
I do not own a D600, and was just passing through to see how Nikon is handling the oil-on-the-sensor issue. I have had issues with D700 hot shoes -- I've replaced a total of three on two bodies, all at my own cost after warranties were out. The cure has been a flash bracket to take the strain off the weak shoes (using Nikon SB-800 flash units) The D-610 roll out after only a year appears to be a tacit indication they understand they got it wrong the first time. I hope they do the right thing this time.
Sent my 600 back about a month ago - it was pretty bad with the dust and oil - I had committed to get a cleaning setup and just make it a ritual to clean (which I did) but then decided to send it in when I started to read that they were replacing shutters. My camera was a week out of warranty but I called and nicely asked if they could do anything for me. The guy spoke with his supervisor and said to send it in - they would take care of it. Despite the initial issue, consider me a happy Nikon owner! The new shutter shows no signs of contamination after a few dozen shots. I'm enjoying the camera much more now.
Just for reference, I've owned a D50, D200, D90, and D7000. Only the much used (and loved) D200 needed any sensor cleaning, and that was around 10k shutter releases and many lens swaps. The D600 showed lots of debris/stuff after just a few shots. It was a definite problem!
As an update, my replaced body started showing oil spots after only 200 actuations. I've since returned the camera and got a full refund.
Based on my experience, the D600 is junk. I wonder if those not experiencing the oil spots have actually tested their camera at the smallest aperture.
I just bought a Fuji x100s, and it's a phenomenal camera. It can't do everything a DSLR can do, but I'll be waiting to see how the D610 fares in the coming months -- as a Nikon shooter for 20 years, I'm now rethinking everything.
>Based on my experience, the D600 is junk. I wonder if those >not experiencing the oil spots have actually tested their >camera at the smallest aperture.
It's impolite to call into question the skills or intentions of those who are happy with their camera. Extrapolating individual experience - good or bad - to any and all examples of a product is really not productive.
>It's impolite to call into question the skills or intentions >of those who are happy with their camera. Extrapolating >individual experience - good or bad - to any and all examples >of a product is really not productive.
Odd comment, Brian, as wondering if others have tested their D600s at f/22 doesn't call anything into question -- it's simply a curiosity.
And individual experience can be deeply productive, particularly if one's experience is shared in forums like this, and similar to (or different from) what thousands have also experienced (or not).
All great accomplishments throughout history started with one person's individual experience. It's how we connect and become better as humans. It's also how you can galvanize change and make the world a better place.
>And individual experience can be deeply productive, >particularly if one's experience is shared in forums like >this, and similar to (or different from) what thousands have >also experienced (or not).
I suggest you re-read my comment. Recounting individual experience is certainly of value (as long as it is not repeated ad nauseam), but taking things to the next stage by a basing on that experience an assertion that a product in general is "junk" is not helpful.
The majority of your posts here have been about this one issue, and no longer bring anything new to the table...
Brian, I have the D600 and is in the shop for the oil, dust issue. Both of my close shooting friends have the same problem. One of my friends D600 has been in the shop about a month, 1st returned Dead to him and would not turn on? It seems as if you own 2 D3s's , not a D600- Do you own a D600?
If not, you should not be involved in this conversation. We are all suffering downtime, this is Nikon's fault, they should replace all of these dud's with D610's. FYI, I own a D4, D800E, D600 in the shop and D300s. So i know a little bit about these cameras. Mine is an oil/dust machine as we have also heard from so many other people as well.
Nikon at Melville is not even addressing the problem correctly.
Your comments reinforce (yet again) that this problem is not one limited to a few unlucky individuals who bought a lemon of a camera; rather, this is Nikon's mess of a product, and I would theorize that most (if not all) D600s are afflicted with this problem.
I'd bet a nickel that if all D600 owners actually did the proper test for oil spots, the vast majority would see the problem.
I bought a new D600 in September 2013 from B&H. I have over 2000 images through it and have checked at f22 for oil/dust spots and have found none. I don't know if it came with a different shutter like the D610 or what. Totally satisfied the my D600 performance.
>It seems as if you own 2 D3s's , not a D600- Do you own a >D600?
My wife owned a D600 for a year, and I used it on many occasions. It suffered from a little more sensor dust than normal, and need to be wet-cleaned once.
>If not, you should not be involved in this conversation.
As one of the Moderators in this Forum, it is my role to monitor ALL conversations, and get involved when required.
>We are all suffering downtime...
Some of us are, but NOT all. This is the main issue with these discussions - either someone who has had a problem camera assumes that every example is the same, or someone who has had no problems assumes that everyone else is exaggerating. As always, the truth is somewhere in between.
>FYI, I own a D4, D800E, D600 in the shop and D300s. So i know a >little bit about these cameras.
FYI, in the digital era I've owned a D70, D200, D300, D2Xs, D700 and currently use the D3s (x2) and have recently added a D800 (I also own a Fuji X-Pro1). In addition, I've regularly used my wife's cameras - D80, D3100 and D600.
>Mine is an oil/dust machine as we have >also heard from so many other people as well.
We've also heard from many others who have had no problem. See above...
>Nikon at Melville is not even addressing the problem >correctly.
I'm not in the USA, so can't really comment on that angle.
Brian, 1st, my apology to you. Not to beat a Dead horse much further.
But if your wife had a D600 for about a year, why did your Family sell it?
We all know it might be the very Best Sensor that Nikon has used to date in its camera's. But the dust/Oil issue is well known. So did you ever send that D600 into Nikon for these issues? Just curious?
As I mentioned before I will be getting my Nikon D600 back from Melville today. My friends D600 was sent in , when they returned it, he tried 5 different Nikon batteries, and none worked. The camera would not even Turn on! Nikon told him via email to send in all of his batteries , and his Nikon 500 F 4.0 VR lens. That made no sense, so he just sent the camera back to Melville. As of today ( about a Total of a month later) , he is still awaiting word from Nikon. This is not fiction but Fact. If you would like i will have him contact you directly if you can help him in any way get his issue with nikon resolved. Thanks Brian
I had my camera's shutter replaced about 7 months ago. I then trusted that all was well. Actually, I don't mind some dust, its oil that drives me nuts. Its very hard to clean effectively.
I just (unfortunately) tested my camera again (about a month out of warranty) and saw oil splatter. This time the splatter was in the upper right, not the upper left.
I hate cleaning oil. I'm bad at it, and it takes way longer than dust.
I'm likely to just clean the sensor up, sell this one, buy a different body, and chalk this up to lesson learned...never buy a first generation camera until its been in the field for at least six months.
An afternoon? Do you have a sensor loupe? I found that to be the essential accessory for making sensor cleaning a simple task rather than a frustrating chore. No more repeated cycles of cleaning, taking blue-sky shots, reviewing images.
A couple of days ago I found a blob of something on my D7000 sensor. I don't think it was oil. It may have been a water spot. (I do shoot in wet conditions some times, so it's not impossible that a drop got in there.) Whatever it was, it took several passes with sensor swab and Eclipse to scrub it off. From start (blower, then Arctic Butterfly, then wet clean) to finish (final, single test shot) took about 10 minutes. Having to do that via the clean/shoot/review cycle would have been really annoying.
When a wet cleaning isn't needed, it's a two or three minute job. Granted, an oil-spotted D600 probably needs a wet cleaning frequently, but with the right tools it should be manageable, albeit not enjoyable!
I was using both eclipse and smear away. I also used the artic buttefly, which is likely part of the problem. I find it almost impossible to use it without having some of its bristles contact that area right outside of the sensor where the D600 has a lot of oil.
Yes, i have a sensor loop, but often the oil droplets (not smears) that I was trying to remove are too small to be easily seen with it.
The bigger issue is how to clean the sensor without dragging more oil from the periphery back onto the sensor.
>The bigger issue is how to clean the sensor without dragging >more oil from the periphery back onto the sensor.
I had that problem with the D3, too, but it apparently had less oil since the problem disappeared after a couple of cleanings. If you do find your Arctic Butterfly picking up oil, make sure you clean the brush so it won't propagate the problem.
> Nikon messed up big time. They should >have recalled the D600s that had the oil spot defect, and >offered an exchange for the D610 no questions asked.
Yeah, Nikon should have replace all the D600s, but before that, they probably should have swapped all early F100 rewind fork problems for the F5, the D70 BGLOD problems for a D70s, D70s moire issue for a D80, D200 banding problems for the D300, D2X focus problems for a D3, D800/E focus issues for a D-something-yet-to-be-built.... lol
"Extraordinary claims require extraordinary proof " - Carl Sagan
>I'm so jealous, Brad. Nikon messed up big time. They should >have recalled the D600s that had the oil spot defect, and >offered an exchange for the D610 no questions asked. > >Rumour has it that they will be releasing a new rangefinder on >November 5. I'm curious to see how everything shakes down >over the next few months. > >Mark
Quite honestly, I'm pretty well convinced that the reaction would have been the same had they done a recall and not released the D610. Instead everyone would be asking for a D800E or a D4 as a replacement.
If these were cars instead of cameras, most manufacturers would quietly issue a TSB to their mechanics and fix the issue under warranty as long as the customer brought the car in to complain about the issue. Once the warranty runs out, you're on your own. Recalls only happen for issues involving life, limb, or spontaneous combustion. As it stands, I believe Nikon is fixing the issue even for cameras out of warranty.
As far as my D600 is concerned, the issue started showing up on macro photos, I sent it into the Long Island service center and had it back within a week. I've only put about 2500 shots through it so far, but no issues since having the shutter replaced.
Where Nikon dropped the ball is their slow and quiet statement in response to the issue, effectively bungling on a PR front, in trying to maintain tatemae. Once this happens their actions become meaningless to the public.
Fri 08-Nov-13 10:13 AM | edited Fri 08-Nov-13 08:17 PM by dagoldst
>Where Nikon dropped the ball is their slow and quiet statement >in response to the issue, effectively bungling on a PR front
I agree. I wish they had handled it like the bglod issue of the D70, but they are definitely swapping shutters pretty freely these days. I think a D600 is a great buy, because if the camera has an issue, you have a full year to send it in and get the new shutter.
Mine is in for the service, and is on it's way back. I had about 11k shots on mine when it suddenly exhibited a lot of dust, (no oil), and I had not changed lenses. Just like Digital Darryl's thread, Nikon support asked for some images, sent me a shipping label and I sent it in last Thursday. Yesterday, I got a UPS notification that it is in-transit back to me.
Update - what they did...
The operations done to your camera are as follows: RPL SHUTTER MECHANISM ADJ AUTO FOCUS OPERATION CKD IMAGE TEST CKD BAYONET MOUNT CLN IMAGE SENSOR GENERAL CHECK & CLEAN
"Extraordinary claims require extraordinary proof " - Carl Sagan
Got my baby back today and nikon service did everything they could to get it corrected. Ten days in and out and they did the B2 service. I feel like I have the camera I wanted when I bought my D600 over a year ago. I now have a d600 plus.. No regrets..
I'm beginning to think the shutter issue may be an installation fault tolerance issue. Install in one way, one gets debris. In stall a bit to far the other, one gets oil. Do it just right, and all is well.
Of course, I have no evidence for thi . I believe that most, but not all, of the folks who have the shutter replaced report the issue is resolved. Some, however, go through multiple iterations, and still don't have a resolution.
So after 2 weeks my repaired D600 arrived back The following having been serviced 1RPL Shutter Mechanism 2RPL Sponge X 6 3RPL CF Cardholder Rubber So far all well and good, but I will wait till I have shot off a few hundred photos! I may consider using this body as a reserve and get a D800E for my main camera however I really need to justify this further expense over profit!!!
So, the D600 is back with a new shutter and spotless sensor. I put it under the loop before taking any shots, it is clean as a whistle. Going to run at least 1k actuations through the new shutter and check it over the next few days.
Nikon was great on the service, paid shipping both ways and gave me no hassle whatsoever.
"Extraordinary claims require extraordinary proof " - Carl Sagan