I am sad to see people having issues with service for their D600. I had the spotting issue on my D600 and sent it back to Nikon USA in NY back at the beginning of June. They had the camera back to me in less than 2 weeks with a complete cleaning and also they replaced the shutter mechanism. No issues yet. Best camera I have ever owned. Glad I sent it back and very happy with the results. They did a bang up job.....Thanks Nikon.
Glad to hear that since I just packed up my D600 to be sent to Nikon. Bought in december at good price and never played with it until a few days ago. Getting "Err" message consistently with all lens tested when aperture wasn't wide opened in all modes. Very strange. Wide opened it functioned normally. For example, in Aperture Mode I could shoot low and high continuous as long as lens was wide opened but if I changed f-stop, only single shot and ERR flashing. Would need to turn off to clear. Did many 2 button resets, resets of shooting and custom, removing battery and changing memory cards. Did the same tests with d7000 and it worked fine, no errors. I need it back by mid-july for safari. Hope I have your luck.
>I am sad to see people having issues with service for their >D600. I had the spotting issue on my D600 and sent it back to >Nikon USA in NY back at the beginning of June. They had the >camera back to me in less than 2 weeks with a complete >cleaning and also they replaced the shutter mechanism. No >issues yet. Best camera I have ever owned. Glad I sent it >back and very happy with the results. They did a bang up >job.....Thanks Nikon.
That is a strange problem, possibly a bent index arm. That is, if the lenses tried were G type lenses. Those with aperture rings would only work as expected locked in the smallest aperture position Stan St Petersburg Russia
An update. I did have luck. Nikon repaired the camera quite fast (sent ups June 25th and back today) under warranty. From the Invoice: replaced Aperture operation and Shutter Mechanism, Checked communications, cleaned CCD and did a general check & Clean.
>>Did they pay for the shipping? >> >>Jason > Nope...I paid for shipping the camera to Nikon.
I asked somewhat rhetorically, although there have been isolated cases of local Nikon repair depots covering shipping, the official policy is that the customer pays. It is nice that they turned it around quick for you - but I would be arguing with any company that wanted me to pay for shipping so they could fix a known defect in their product. I wouldn't call that positive customer service, especially if my camera was only a few months old.
In any event, it is very good that your d600 is back in action, it is one of the best DSLR's in the world and Nikon would be better served in my opinion to be more transparent and proactive about these issues in the future - and to not ask customers to spend money so they can fix manufacturer defects. As it is they have made it so most people HAVE to ship by refusing to provide parts to 3rd party shops.
That's a lost battle. Every tech product I've ever sent back for warranty has required that I pay for shipping to them. It would be tough to find one that didn't.
In terms of Nikon service, I've had nothing but good results. I also sent my d600 back for spotting, and they replaced the shutter and had it back to me in two weeks. In the past, I've had several lenses repaired. They have always been relatively fast, and even the out of warranty stuff has been reasonably priced.
>That's a lost battle. Every tech product I've ever sent back >for warranty has required that I pay for shipping to them. It >would be tough to find one that didn't.
No it isn't.
For example, Dell Computers, one of the world's largest, well known online computer retailers, pays for shipping for warranty work/defects.
Sony also does this for a large swath of their products including the Playstation.
My brother-in-law peddles gym equipment for a living. Pretty much every major gym equipment manufacturer pays for shipping when a defect is involved.
I live near a Nikon repair depot and so I don't have to ship. If I did and had a brand new defective product I would agree to pay the shipping only as a last resort and after complaining up the chain of command as high as I could go. My general experience is that most companies that don't have a general policy of paying shipping charges for defective merchandise will relent before you bother someone really important.