I'm from the Amazon.com Camera Concierge team. You've probably already received the confirmation e-mail for your order of the Nikon D600 24.3 MP CMOS FX-Format Digital SLR Camera (Body Only) (order #xxxxxxxxxxx), but I wanted to reach out to you personally to let you know that we're here to help you.
I see your order is expected to be delivered to your ALBUQUERQUE, NM address by Sept 19, 2012. As you may already know, this camera is available for pre-order only. We'll ship the camera to you once it's been released and we've received inventory. Please note, we only charge for the order at the time it ships.
We'll keep an eye on your order to be sure it goes as expected. We will also e-mail you again when the order ships to provide a tracking number and additional information about the shipment of your order. Please note that an adult signature will be required to deliver this package. UPS will try to deliver three times before returning the package to us.
The Amazon.com Camera Concierge team can be contacted directly at 1-877-344-0195. We're available Sunday - Saturday/ 6am to 6pm PDT. Any member of the Concierge team would be happy to help you.
I hope this helps. We look forward to seeing you again soon.
Yes, it is normal. I received similar e-mails when I ordered a D600 last week and a D800 a couple of months ago. I did not receive one when I got a D7000 though, so they may have a certain price at which you are assigned a "concierge."
>I thought that maybe Amazon was trying to tell me that the 9/18 date was not going >to happen.
That's possibly the case. What's changed since your D7000 was the D800 fiasco, where some people who pre-ordered in February are still waiting, while a trickle of cameras continues to make it to retail.
The good news is, for you, Amazon seemed to do better with delivering pre-orders than most of the big online camera stores. Lots of B&H customers cancelled their pre-orders after finding the camera at Bust Buy.
Hopefully Nikon is better prepared to handle this release.
My D600 is supposed to ship on the 18th and arrive on the 19th as well. When I placed the preorder, there was no option for one day shipping, and it was scheduled to arrive via two day shipping on the 20th. I replied to the concierge e-mail and asked if they could change it to one day shipping, and it was changed at no extra charge.
I like to do business with local businesses when I can, but I have pretty much decided to buy camera bodies and lenses from online dealers from now on. My local Nikon dealer has a poor return policy (no returns and 10 days for exchange), and they were not helpful when I had a problem with my D800. Online dealers like Amazon, B&H, and Adorama make ordering very convenient, and I can easily return something within 30 days.
Of course, getting a new camera when it is first released can have some drawbacks. I wonder how long it will be before Adobe Camera Raw is updated to be compatible with the D600 RAW files.
Tue 18-Sep-12 11:21 AM | edited Tue 18-Sep-12 10:13 PM by RRRoger
I got my Concierge email on the 15th (Happy Birthday to me).
I will know today if my local dealer whom I prefer has the camera first. I do not want to pay $160 more for tax but their service has been exemplary. I will be able to get "Hands On" and they have a 30 day "no-quibble" guarantee like B&H. Greens Camera got 7 in today. The D600 fits my hands fine.
I'm with Rockey, waiting for my status to change from shipping soon to shipped. It still shows tomorrow as the delivery date, but I am finding that less and less likely since it hasn't been shipped out and it is now close to 10 p.m. EDT. Still holding out hope that I will have it in my hands tomorrow!
Yes, and there is talk at other sites about people who are buying off the shelf at Best buy. Nooooooooo!!!!!! There also seam to be plenty of people who ordered from Amazon who already have a tracking number.
I'll just have to be patient, I've made it 40-some years without a DSLR, I can wait a couple more days. I did get out and shoot today, at least. I borrowed my daughters D-70 to shoot my son's high school cross country race. I am expecting a far more responsive camera in my hands before the next race.
Wed 19-Sep-12 01:02 AM | edited Thu 20-Sep-12 05:18 AM by Patrick604
For anything serious I've been running film through my F-100 and RB-67. I bought my daughter a D-70 about 2 years ago when she expressed an interest in photography as I figured she could use my lenses, and it would be much cheaper to learn than buying and processing film like I did as a kid. I got a D-7000 for the office about a year ago, and have been able to use it pretty much whenever I wanted to learn the transition to digital and found that I could get nice big high-res prints with it. I've been looking for my own FF digital ever since, and thought the D-800 would be the ticket. Until the big 36 megapixel surprise, that is. I think the D-600 will be just about perfect for me. Hope we both get them soon!
Edit to add:
Whoo Hoo! Just got the shipped e-mail. Looks like tomorrow will be a good day.
Wed 19-Sep-12 01:47 AM | edited Wed 19-Sep-12 04:25 PM by briarrose
I've never dealt with Amazon concierge but have been a prime member for a couple of years & it has really spoiled me. I only pre-ordered through B&H because Amazon recently started charging sales tax, and the $170 price difference was worth forgoing the 2-day prime shipping.
The only real bummer is that B&H has been closed for a holiday the past few days, so I'm hoping to receive some sort of shipping notification tomorrow. Which means I probably won't see my D600 until next week since I opted for the 5-7day free shipping. I keep telling myself that a couple of days isn't worth $170 but it's hard to wait.
UPDATE: At 11am on 9-19-12, my order status on B&H showed the order had been sent to the warehouse for processing; just before lunch I received an email with a tracking number. The tracking number isn't showing up on UPS yet, so I'm guessing the order is processed & waiting for UPS pickup at B&H's warehouse. Standard shipping says 6-8 business days, so that would put delivery at middle of next week.
I am kicking myself for opting for the free shipping, not because of the wait, but I didn't realize that B&H can opt between regular UPS ground & UPS Super Saver, which is where UPS gets the package to the local post office, then the final delivery is handled by the USPS. I have had problems with this type of shipping before - once the package hits the post office, it's not really trackable any more. Plus I have had packages returned to the sender due to "incorrect address" despite the fact that I use my in town office address that has daily mail delivery & daily UPS visits. There was no option to pick up the package at the post office; just an email after it had been returned.
My D600 arrived via UPS this morning. There was absolutely zero padding between the outer box and the camera box, which is even worse than the usual lousy Amazon packaging. Sheesh. The camera is fine, but the nice gold box is dinged and dented.
>My D600 arrived via UPS this morning. There was absolutely >zero padding between the outer box and the camera box, which >is even worse than the usual lousy Amazon packaging. Sheesh. >The camera is fine, but the nice gold box is dinged and >dented. > >Rocky
In my experience, Amazon, B&H, and Adorama are all lousy at packaging. I am sure it is a business decision to save money. The two best camera dealers for packaging I have ever dealt with, by far, are 17th Street Photo and Dale Photo & Digital.
Here is my packaging feedback to Amazon regarding the D600 shipment:
There was ZERO cushioning material between the outer box and the camera box. Not even the usual minimal air pillows. The nice gold Nikon box inside was dinged and dented. I would think for a $2,100 purchase you could spare a little bubble wrap so the product actually looks new upon arrival rather than like it was dropped on the floor and kicked around.
Funny, I had a voicemail message from Adorama when I went home for lunch today. I thought maybe they had seen my post about packaging and figured out how to contact me. It was about about something else though.
Most of my Amazon packages have been adequately padded, especially for higher price items. The only items that have not had padding were not particularly breakable & were in their own packaging.
I do agree that you should complain to them about this - there is no excuse not to use padding when shipping electronics. My guess was that they backed off on the padding because they got complaints from environmentalists, but saving a little money on packing material is probably a motivator for them as well. Regardless, it's not a good reason for poor customer service.
I received the personalized Amazon Concierge email after my D600 was delivered, asking if everything was alright!
So far, everything indeed is alright. Shooting FX after shooting DX since my D70 came out in around 2004ish, and then D5100, then D7000, I must say, it is a whole new ballgame to get that much into frame and with all those pixels to boot!! I forgot what that felt like on my old F3, but it is a welcome thing to remember.