A gray-market import is the same camera, but it was imported into the country by someone other than NikonUSA. Because of this, NikonUSA will not repair/work-on the camera even for a fee. (Other Nikon service agents will work on them for a fee.)
Not having done the gray imports, my understanding of how the store warranties work is that you send the camera back to the store for servicing and they send it to the repair shop of their choosing.
---------+---------+---------+---------+---------+ Joseph K Seattle, WA, USA
Sun 31-Aug-14 08:52 PM | edited Sun 31-Aug-14 08:53 PM by jgamble
I bought a grey market gray colored 300 f4 in 2007. They have repaired it twice to date (focusing motor) and it is currently at Nikon in NY for some refurbishment and cleaning. I was not able to register it with my other Nikon equipment. I fill out the pre shipping info and there has never been a question.
All repair work is done by the distributor - not Nikon per se. If the distributor did not sell the camera, they can't be expected to service it at no charge. There may be some cases where they will service it for a price, but generally that is not the case in the US.
I don't expect you will get the distributor to make any commitments about a gray market camera unless they do the repair. But you never know - so let us know your experience.
Sorry but this is exactly on point. If you bypass the distributor with a gray market purchase, Nikon is unlikely to repair it. But definitely give it a try and let us know. This could be an exception to the normal policy.
Nikon USA refused to replace the shutter on a grey market D600
I bought on Ebay last year and sent the camera back.
BTW The repair facility in Northern California I use for
non-warranty repairs said they can't get 610 shutters from