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Nikon El Segundo..Trouble in River City

aztwang

Avondale, US
408 posts

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aztwang Gold Member Nikonian since 17th Dec 2009
Thu 31-May-12 10:09 PM

I posted this on another forum and thought I would give ya'll heads up as I was going to send my D800 in.

Just called Mona@ Nikon El segundo in service. She said" I'm just walking out".... and I said "leaving for lunch?...She responded no, our department (Service call center) has been laid off. You'll need to call another number? She would not say much more but did say service was still open at El Segundo.
I've sent alot of gear to El Segundo and Mona has ALWAYS been top notch, good attitude and a good communicator. The number she gave me to call NOW is in the Dominican Republic..So now if I have an issue with a camera body and want to send in some image files showing the problem, it routes thru the Dominican Republic and I guess they send El Segundo the files. I detect a bit of " Sh#t falling threw the cracks" using this method.
Dont know the reasoning behind this but what is also weird is that no other extension will pick up @ El Segundo.
.

"Technical aspects MUST be innate"



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