Just some info for those that need to send their D810 in for service. I sent my camera in for service and have received it. I thought you might want to know the process. I'm just a mortal and not part of Nikon Professional Service (NPS) so your mileage may vary.
Here's a list of events:
Aug 20th - I packed up the camera and shipped it via the 2-day UPS label Nikon provided. The only parts I included were the body cap and the LCD (monitor) cover.
Aug 22nd - I received a message from Nikon saying they have my camera and my estimate of cost, which of course was $0.
Aug 25th - I received an email from UPS stating that a package was sent to me.
Aug 27th - The box arrived.
So there you have it. It took 7 days to send my camera from Northern California to Los Angeles (about 400+ miles), have them do the work (complete with Sharpie black dot inside the tripod mount) and get the camera back.
The list of what they did to the camera:
Adj Image Noise
Cln Image Sensor
Ckd Bayonet Mount
General check and clean
Firmware version: C 1.01 L 2.005
The menus look different than before it left, but that could be just me not being familiar with it previously.
If you were wondering if your settings such as fine tune and copyright information is still there, the answer is yes. Nothing gets erased, as expected.
Mind arrived at Nikon LA Thursday at 10:15 am and left their shop at 6:08 pm on Friday for a 2 day stay in LA.
This may help. I did phone Nikon after I saw that the camera had arrived at LA and they gave me a link to the LA shop that shows the status of repair. I just accessed the link this morning and the status read "shipped" with the link to ups to obtain the tracking number and schedule for delivery.
With the link to the repair center I was able to see the status of my d810 which made things a lot easier.
Excellent job Nikon, I sent them a letter of appreciation.
Sat 30-Aug-14 08:09 PM | edited Sat 30-Aug-14 08:11 PM by ajdooley
This is good news about Nikon service. They may be getting the message after all -- I certainly hope so.
I'll caution Nikonians who have gone to a great deal of effort to make changes in the setup of cameras via their menus, to copy your settings to a memory card before you ship a camera for repair or cleaning. The instructions vary in detail, but basically you can copy your settings to a relative small-capacity card in only a moment. Usually in the process of, repairs, cleaning, etc., they will reset your camera to factory specifications. When you get it back, if you have saved your settings to a memory card, all you have to do is to reinstall them in one short, swift move. I learned this the hard way sometime ago.
>This is good news about Nikon service. They may be getting >the message after all -- I certainly hope so. > >I'll caution Nikonians who have gone to a great deal of effort >to make changes in the setup of cameras via their menus, to >copy your settings to a memory card before you ship a camera >for repair or cleaning.
Interesting. I consider myself lucky then because all my settings were still there.
>Thank you for the info, I was wondering how long the process >would actually take. Wonder if the time frame has changed?
Since I sent mine in the day the announcement came out that we could send it in there might have been a small flood of cameras coming in the same time as mine. If you sent yours in it might be a little shorter. Larry's seemed shorter than mine took.
Very pleased with Nikon's turnaround -- it was sent, received, repaired and returned to me in eight business days. From receipt to return (excluding UPS shipping), it took them less than four days to fix and ship. The QC issues are certainly troubling, although given the complexity of the software on such a sophisticated camera, the quick acknowledgement of the problem, offer to fix and fast turnaround are a huge step forward for Nikon.
I've been holding on to mine because I was worried about turnaround time. I want to use it to photograph the night sky in less than two weeks. I was torn because the problem is with long exposures but I wanted to make sure I had the camera in hand. Based on some of your experiences, I could probably ship it today and have it back just in time.
Is there any danger of causing permanent damage to the camera by taking long exposures without the fix?
Wed 10-Sep-14 03:16 PM | edited Thu 11-Sep-14 10:59 AM by Joesqua
My D810 just returned from Nikon (Melville) for the fix. Round trip was 9 calendar days including Labor Day holiday. It was well packed, flawless and was updated to C1.01 and L2.005. Some menu settings were changed so keep a copy of your saved settings. BTW black paint dot in tripod socket. Easy to forge so keep a copy of the Nikon repair invoice for proof when you sell.