To those of you that just acquired a D810 with the fix (black dot/firmware update) or if you recently had yours fixed at Nikon, can you please check your shutter count.
I received a new D810 after sending my original back. I have only taken some test shots and shots to AF fine tune my lenses. I figures I shot <200 pictures. When I checked my shutter count, it was up to almost 350. This means when I took ownership of the camera, there were 150-200 shutter clicks on it. I know this wasn't a camera that was sitting around or was possibly returned and resold, because it has a high serial number and was in the latest batch just received by B&H. I purchased it the day they were available on the B&H web site.
I am wondering if these shutter clicks are put of the recalibration process and if they just forgot to reset the value when they were done.
I don't actually know what my shutter count was before I sent it in or immediately after getting it back, and I didn't keep the test shots I took, nor do I know how many I took. (I'm pretty useless, I guess!)
I will say that the first shot I took on my D810 when I got it was shutter count #1.
I don't think they have any means of resetting the shutter count. I've had a shutter replaced (in a D3) without the shutter count being reset.
>Did yoiu still notice thermal noise... and other changes >after the fix?
Keep in mind this is a brand new camera I purchased with the fix already installed. I did take some long exposure night shots, typically of what I would shoot with both the LENR on and off and I didn't notice any white dots. My original camera was returned to the merchant because I didn't want to send a brand new camera in for a fix.
Got my 810 back yesterday, after 1 week turn-around. Have a black dot and new firmware. C 1.01, L 2.005. Many, but not all of the menu settings were altered. I have not yet had a chance to test for noise.
After some debate I sent my 3 week old D810 to Melville for the sensor thermal issue campaign. Today I got a receipt acknowledgement and a copy of the repair order. The order said it was a D600 sent in for 'dust on the sensor'! Thankfully I read that order and called Nikon. They have my information (I had registered the camera), promised to check into it and email me back within 48 hours. I hate to think what I would have gotten back if I had not checked the repair order. It sure does not inspire confidence and now I am debating if I should have sent it in. Moral of the story, if you send you camera to Nikon VERY carefully check their acknowledgement. Jim B
>After some debate I sent my 3 week old D810 to Melville for >the sensor thermal issue campaign. Today I got a receipt >acknowledgement and a copy of the repair order. The order >said it was a D600 sent in for 'dust on the sensor'! >Thankfully I read that order and called Nikon. They have my >information (I had registered the camera), promised to check >into it and email me back within 48 hours. I hate to think >what I would have gotten back if I had not checked the repair >order. It sure does not inspire confidence and now I am >debating if I should have sent it in. Moral of the story, if >you send you camera to Nikon VERY carefully check their >acknowledgement. >Jim B
This is what I am talking about. After a fiasco with the left AF D800 issue with them, I returned my D810 to the merchant for a refund.
John, despite my post which you quoted I am in a different place than you are. Yes, Nikon screwed it up. I also had the "dust on the sensor" issue with my D600 (which they finally made right). Even with these two experiences I am not down on Nikon. I converted to Nikon gear 2 1/2 years ago (from Canon). I am very impressed with the equipment and will continue to use/buy. My example of the screwed up repair order is not just a Nikon problem it is an industry wide problem. Whether it is cable TV, auto repair or a host of other services; attention to detail and customer service are rare commodities. The Nikon example is insignificant compared to what a major airline did to me on a recent flight (well, recent almost flight!). At least in the Nikon case there was a phone number I could call. I talked to an actual person who seemed to care. As that person promised, the mixup was corrected and I was notified within 24 hours.
The Nikon Inc. in Los Angeles received my d810 yesterday morning and I did not hear from them concerning putting it into their service system. I called Nikon this morning and after a 20 min. wait they stated that the service center did not have my e mail address???? They did have the correct shipping address.
She did say that it had been checked in and gave me a link to use for the service status. She also stated that it would be 3 or 4 working days before the fix was accomplished because of heavy work load. I guess the one week turnaround has been lengthen on me especially since the upcoming holiday.
I hesitated also and dreaded sending the d810 in and now knowing that I can not even contact the Los Angeles company by phone, it really makes me nervous. This is not what I call an expedite process and I am now without a camera for at least 10 days for a 20 min. fix.
Makes me mad that people keep stating that they walked in the repair center and got it done in 45 mins. and walked back out. The UPS shipping crowd seems to be put unto the back burner. ugh!!!