Just received my new D810 today and found out that Adobe
Photoshop CS6 and Lightroom 5.6 will not download/retrieve my
photos :-( Is there any software that I can use to get my
photos off my camera?
Does Adobe have an update or patch to correct this issue?
Sat 23-Aug-14 09:16 PM | edited Sun 24-Aug-14 06:15 AM by hbrail
I always transfer my NEF files directly from the card (CF or SDHC) onto my computer hard drive by removing the cards from the camera, then import the files into Lightroom. The LR 5.6 upgrade definitely will handle D810 NEF files. I had no problem with LR 5.6 following that same procedure when my D810 arrived.
Are you sure it's not the computer recognising your camera? As posted by others, LR 5.6 works perfectly with the D810. I would transfer from a card reader, if that works, then there is an issue with either your computer USB transfer or the USB port on the camera.
USB 3.0 devices should be backwards compatible to USB 2.0 computer ports. I don't think mixing USB versions is the problem.
Gary in SE Michigan, USA. Nikonians membership - My most important photographic investment, after the camera. D4, D810, D300 (720nm IR conversion), D90, F6, FM3a (black), FM2n (chrome) YashicaMat 124, Graflex Speed Graphic 4x5 My Nikonians Gallery & Our Chapter Gallery
So I assume then that no one else is having a problem connecting their D810 directly to the computer with the cable provided and using one of the software packages to download their images to the computer!
>Just received my new D810 today and found out that Adobe >Photoshop CS6 and Lightroom 5.6 will not download/retrieve my >photos Is there any software that I can use to get my >photos off my camera? >Does Adobe have an update or patch to correct this issue? > >Thanks
I hope that this inquiry is relevant here. I use Adobe Photoshop Elements 12 (the current version) for the processing of my digital photos. My needs are modest, so Photoshop Elements suffices. In any event, Photoshop Elements 12 is not able to process the NEF files from my D810. I installed all available updates to Elements, but still no luck. Or is Adobe simply not supporting the D810 in Elements 12? By the way, the latest Camera Raw 8.6 update did not help me. Thank you in advance for your help!
>>Just received my new D810 today and found out that Adobe >>Photoshop CS6 and Lightroom 5.6 will not download/retrieve >my >>photos :-( Is there any software that I can use to get my >>photos off my camera? >>Does Adobe have an update or patch to correct this issue? >> >>Thanks > >I hope that this inquiry is relevant here. I use Adobe >Photoshop Elements 12 (the current version) for the processing >of my digital photos. My needs are modest, so Photoshop >Elements suffices. In any event, Photoshop Elements 12 is >not able to process the NEF files from my D810. I installed >all available updates to Elements, but still no luck. Or is >Adobe simply not supporting the D810 in Elements 12? By the >way, the latest Camera Raw 8.6 update did not help me. Thank >you in advance for your help! > I have the same problem and you probably know by now that ACR 8.6 does not work with Elements. If you want to stay with Adobe, you will have to go with CC and PS. It is a subscription service, meaning it will cost you about $10 per month, but at least it works and the workflow is very similar to what you are used to in PSE.
UPDATE: I installed a 2-port USB 3.0 PCI Express card adapter on my desktop today hopefully to solve my problem!
However, I'm still unable to upload images directly from my D810 using the cable provided using Lightroom 5.6, Photoshop CS6, View NX 2 and Capture NX-D software!
My computer with Windows 7 and all the current updates don't even recognize that any hardware or camera is connected to it!
So I will do as suggested and remove the flash card and upload the images that way. But this still does not explain why I can upload the images from my D800E directly into Lightroom or any other software I use.
So, I'm not sure if this is a RAW issue, firmware issue, Adobe or Nikon issue!
Thanks everyone for their help and suggestions to solve this problem.
Yes, I have tried different memory cards and that didn't help. However, I attached my camera to my daughters laptop with only Photoshop CS6 and Bridge on it using a USB 2.0 port and it recognized the camera!
So, what does this mean? None of my USB ports are working right? Or some configuration setting on my computer?
First question, did you use the same CABLE on your daughters machine? If so, did you plug into the computer or a hub? In other words, same setup as home?
If so, then it really sounds like a driver issue on your windows box. Even though it loads D800/e fine, the D810 is physically a different device, even if it uses the same drivers.
It would be as simple (ha ha ha! Joke) as a setting on windows on *when* to autostart the nikon transfer software.
I don't think it's your camera. At the end of the day, thats the issue. Have you tried another d810 on your home machine? That would tell you EVERYTHING. If that does not load, it's 100% your machine. If that does load, then it's the camera.
Thanks for your input and help! I finally have corrected the problem Over the last several days I've ran Windows Update, Advanced Driver software and installed a 2-port USB 3.0 board in the computer. With all updates complete, that didn't help!
I noticed that when I looked under My Computer, it didn't recognize that any device was attached. So today, just grabbing at straws, I opened my "Devices and Printers" area and turned on the D810 with it connected to a USB 2.0 port. A USB icon appeared in that section, so I opended it and it told me that there was a driver issue! So I ran the troubleshooter and replaced the driver, and now it works fine!
I was quite surprised that Windows Update and the Advanced Driver software didn't see it. So My new D810 is working fine now and don't have to send it in to Nikon for repair.
I finally bit the bullet and added a USB3 card to my PC and purchased a USB CF/SD card reader. Using a lexar 1066x CF card, images fly off it and onto an external USB 3 hard drive. I think that I ran some tests using the fast CF card and my older Extreme III cards with my USB2 reader and the new setup was something like 4 times faster.