Out shooting with my D810 this morning which had been working flawlessly in the 2 weeks I had it. This morning I went to squeeze the shutter and nothing. Then I noticed that it was not calculating exposure. When I tried to turn it off, it stayed on. I pulled the battery and it worked for several shots than the issue repeated. Since I'm on vacation, I called Nikon and they had me do a two button reset. I've only squeezed off a few since and so far so good. Any ideas what may be at the root of this?
Well camera is pretty well dead now. Locks up after one or two squeezes on the shutter. Of course, I am on vacation with it and was counting on some pretty spectacular shots of the volcano on the big island of Hawaii. My local camera store is trying to contact a nikon rep to see what help I can get. Not counting on much. I'll just have to save my pennies and get out here again some time...
Going off of what Jim suggested, try the camera with no lens attached. Does it still lock up???? What if you remove one or both memory cards?? If with no lens attached and no memory cards installed and camera still locks up after 1 or 2 shots, then I would agree there's an issue. I kind of think it could be a bad memory card.... But that's just me guessing. I have a hard time believing a 2 week old D810 is failing.... But I guess it could happen.... Let us know if the above suggestions help.
>That's really too bad; looks like you'll have to send the >camera back. Darn shame about the timing. >
Thanks. Stopped by a local camera shop today and he confirmed. The bright side is they have a D7100 I can rent for a couple of days when I get to the big island. I'm hoping that Nikon will consider reimbursing that rental fee... At least I'll be able to shoot the volcano.
Just to bring a little closure, my camera shop talked with nikon and nikon wants to see the camera before replacing it. They will expedite shipping to the California repair center where it will be evaluated. I'm guessing they want to be sure i didn't somehow damage the camera (which I can understand. Not like, but understand). In the interim my camera shop will give me a loaner when I return for some upcoming shoots I have.
All in all, very frustrating to have this happen to a brand new camera especially when trying to shoot a special vacation. Guess I have to chalk it up to the sh*t happens department and just start planning the next getaway.
I don't understand why your camera shop doesn't just replace the camera. Even if you bought it the day it was released which I believe was July 17, it has been less than 30 days. You shouldn't have to wait for a Nikon evaluation. Dave Jolley
David Jolley Pickerington, Ohio Please visit my Website
>I don't understand why your camera shop doesn't just replace >the camera. Even if you bought it the day it was released >which I believe was July 17, it has been less than 30 days. >You shouldn't have to wait for a Nikon evaluation. >Dave Jolley
Excellent question. The camera store where I have purchased thousands dollars of equipment over the last 15 years has a 10 day return policy. I was at 14 when the camera broke. They called their nikon rep and asked for a vendor return. Nikon said no. They would evaluate the camera and get back to me. However, they would expedite the evaluation.
There's always an interesting line between loyalty and service from the customer and business perspective. In this case, my loyalty is being challenged by the rules (10 day return). Businesses are entitled to enforce the rules. However, they should not expect loyalty in return (I know this because I personally break the rules all the time to make my customers happy).
I can't know for sure if any other company (say canon) would do better. But this one leaves me open to trying someday...
Reading this thread, I think you just had very bad luck. What helps me in these cases is just to imagine worse things which might have happened but didn't, accidents and such like. Still, if a brand new camera fails you, it is just as if your hands are cuffed... I would, however, let your local store know what you think of their service. Tell them you, having been a loyal customer for quite some time, would have expected better from them. You might even tell them you will be posting this dissatisfying experience with their store in social networks.
Thu 14-Aug-14 03:07 AM | edited Thu 14-Aug-14 03:09 AM by icslowmo
I will add maybe a different approach from what Lukas is suggesting, which may or may not help I don't know, but bring up the fact the many on-line retailers have a 30 day return/exchange policy with maybe a restocking fee for returns. Also, many of these on-line stores, you wouldn't have to pay taxes on any further purchases either.
So for example, you could explain that a loyal customer comes into their store, tries out a camera they're interested in and if they like it, they purchase it then and there.
By not providing a loyal customer some leeway on a returns (4 days in your case), this loyal customer can come in, try equipment out and then leave the store and purchase said equipment through an on-line retailer. So this store has not only lost income, but also a loyal customer. And maybe more if this once loyal customer spreads the word about their dilemma.
Sorry to hear your D810 has an issue and this is working out this way. I too would be a little upset over the matter.
Thanks guys. You are right in your advice. For now I'm going to hold off on the social media piece and share my comments directly with the owner. Ultimately, this will get fixed. The sadness and bad timing was looking at the volcano glowing on the big island while my $3,300 new paperweight sat in my hotel room. The goodness was getting to coach my daughter using her D3100 on composition and shutter speed. That is priceless.
Ultimately the camera will get fixed or replaced, My days of shopping local for big purchases with the local camera shop are likely over. I'll stay with B&H and even Amazon who have always stood by their items even when it is a few days past their deadline.
>For now I'm going to hold off on the social media piece and share my comments >directly with the owner. >Steve >http://www.slipton.com/
Exactly my thoughts, typically employees don't have the authority to make any kind of decision like this…
I alway negotiate/deal with the owner of my local camera store (whom I've known since he was still in grade school and has since taken over the shop from the 'old man'). The benefits of good customer service that instil loyalty is ALL these smaller brick & mortar shop have now-a-days!
Steve I am happy all is working out for you. When I get a new camera I always keep the old body. Then when I go on vacation or a trip I take both of them. Since I always carry several lens, cards and two batteries a second body works for me. I learned this by dropping my new camera in the snow one year on a trip to Yellowstone. I was lucky that nothing happen to the camera but it did start me thinking. I understand that most professionals carry two or more bodies.
>Steve I am happy all is working out for you. When I get a new >camera I always keep the old body. Then when I go on vacation >or a trip I take both of them. Since I always carry several >lens, cards and two batteries a second body works for me. I >learned this by dropping my new camera in the snow one year on >a trip to Yellowstone. I was lucky that nothing happen to the >camera but it did start me thinking. I understand that most >professionals carry two or more bodies. > > That is great advice and I would say my lesson has been learned!!
I had my D810 for one weekend now, it worked ok. Today a similar problem occured. After switching on, I tried to access the menu, the green led was lighting up but then nothing happened. I tried the Playback button to see my last photo, nothing. Switched off and on again - same thing. For testing, I replaced the (weak) battery in the grip, switched back on - everything ok. After turning the camera off and later on again, the shutter released twice by itself (like longtime exposure) and somthing like "job nr" (?) showed up in the top display, too short to read it correctly. No idea what I might have done wrong. Only thing I know is: the D810 had been connected to my computer just before that to transfer images. Right now it seems to be working properly. We will see how long... Doesn't give me much confidence, I must say. Unfortunately I don't have my D800E as a backup anymore...
The "job" message is normal when you have LENR on I believe. If you had it on and tripped the shutter with the lens cap on or when in the bag then the camera would not let you do anything until it completed the process.
I had the problem with the unresponsive camera again. Again a weak battery. And that seems to be the only problem there is. Replacing the battery is the solution. So in my case absolutely no fault in the camera, everything normal. Probably the reason was my Solmeta GPS that had been on Auto Mode for days and had sucked all the power out of both batteries (camera and grip).