I had my D800E for 18 months, well past the one year warranty period, when first I tried to use the onboard flash with custom setting E3 in Commander mode to control my separate flash units. It didn’t work. Research here on Nikonians and elsewhere revealed that this was a common problem on the D800E which Nikon had acknowledged. I brought the camera to Melville for repairs. Nikon sent me an estimate for $153.00. I called Nikon and asked, since this was an acknowledged problem, if Nikon would waive the repair charge. To my great surprise they said they would. The camera has been returned to me and now Commander mode works just fine. I guess it never hurts to ask.
In the on-line discussions there was reference to both hardware and firmware problems. When I just checked the installed version of firmware it was still the old version (although I've since downloaded the new version). I would hate to believe that Nikon repair would be so dishonest as to charge for a repair for just a firmware installation. My experience with Melville in the past is that they did a software installation and did not charge for it.
>In the on-line discussions there was reference to both >hardware and firmware problems. When I just checked the >installed version of firmware it was still the old version >(although I've since downloaded the new version).
Good to hear. Did they tell you what was replaced?
RPL Bayonet Mount, Rubber Grip, Eyepiece. The diagnosis was bent bayonet mount but that seems improbable to me. They also checked Communication, pop-up flash, function button, CCD and did a general check and clean. None of these sound like the problem, but when it went in Commander mode did not work and it came back working. I can't explain what they did. If they changed firmware, it didn't register on the firmware menu.
Anyway, my original point is that if Commander mode doesn't work, ask for a waiver of charges. On the other hand, that may no longer be relevant with the updated firmware.