Does anyone use these products? They don't list a phone number and I have emailed them twice with no response. I have a couple of questions that maybe this group can help with.
I have a Nikon D800E. Throughout their cleaning tutorial tutorials they seem to switch between saying you are cleaning the sensor, vs you are cleaning the AA filter. Given that the D800E does not have an AA filter, do I clean it differently? I do mirror lock-up and look in the camera - there appears to be only one surface to clean.
Also, I do not understand the statement below from their website. “do not swab your sensor if you see a spec and cannot blow it off”. Isn't that the entire point of the wet cleaning method with their products?
"Take a couple of seconds to look at the CCD or CMOS. If you see any specks on your AA filter, try to blow them off with a blower before you swab (I recommend using canned air if possible). DO NOT swab your sensor if you see a speck on it and you cannot blow it off. If you just can't remove it, please send it into the manufacurer for service. This is the one area where you could cause some damage by forcing the issue."
I'm new to sensor cleaning and I'm sure I am just confused with terminology. It is frustrating that a company with products that are highly recommended is not responsive.
There is a series of glass filters on top of the sensor. One in that series is the AA filter, if your camera has an AA filter. Regardless, you are not actually cleaning the sensor but the top-most filter.
Wet cleaning should be regarded as the last resort. If you can blow the dust off, great. Next to try is a dry cleaning. When all else fails, do the wet cleaning. I shoot a lot of beach volleyball, so I end up doing a wet cleaning 2-3 times a year.
Blowing should be done with a rocket blower, never canned air. Canned air contains lots of stuff that you do not want in your camera.
Copper Hill has great supplies and tutorials. I use them for all my cameras.
---------+---------+---------+---------+---------+ Joseph K Seattle, WA, USA
I'm with you. Why bother with a wet cleaning, if you can blow the debris off? Maybe you are mentioning this in your emails and they don't want to take a position, knowing everyone cleans stuck debris with their cleaner and they don't want to be liable for unintended consequences.
Scott Chapin Powder Springs, GA, USA Nikonians Team Member
I've used their product successfully without a problem. After a trip to Moab I did have something on my sensor that would not come off with their product and went to Nikon for a cleaning but that was an exception.
Have you heard of the Sensor Gel Stick for sale at the Photography Life site? It is used by Leica to clean their sensors during assembly.
I use the Arctic Butterfly and a the LCD Loupe for sensor cleaning when a blower is not enough. I've wet cleaned my D800E just once in nearly 2 years and 30,000 images. Using a blower covers 80-90% of the dust. A dry cleaning with the Arctic Butterfly covers 80-90% of what remains. That leaves a wet cleaning for 1-2% of the time you have dust on the sensor.
By the way, I also use the bulb blower to blow out the mirror box. And I use the Arctic Butterfly to lightly clean the mirror. It's surprising the number of places where you can have dust, and the only real solution is to get the dust out of the mirror box.