I want to be sure I'm not overlooking something. I'm pricing the d800e and trying to decide whether it makes more sense to purchase where I live in Canada or via B&H. Most of my camera gear was purchased from B&H when I lived in California. Now that I live in Canada I see that even with shipping and duty, it is cheaper to buy from B&H and have them ship to Canada. But given the posts on focus issues, I am wondering about warranty and return policies should there be a problem (not that I expect one).
I'm also a former Californian now living in British Columbia. I spend a lot of time in the US and do most of my shooting down there. I bought my D800 up here and paid the extra money so if there were issues I could easily get warranty service if needed without cross border issues. I also like to support my local camera store because local stores are a dying breed and mine is a good one. I still buy most of my gear from B and H though, because I do have a US address part of the year and if you ship within the U S the savings are just too good to pass up. As far as I know if I'm living in the U S even temporarily I can get warranty service down there if needed. My situation is different from yours, though, because I do live down there part time.
In reviewing this, I don't think I answered any of your questions though. I'll be interested in any answers you receive. One problem here is also that in 40 years of buying many Nikons I've only ever needed warranty service once so I just don't know much about warranty issues.
My D800 has been utterly reliable without any issues whatsoever...
I live in Toronto and bought from Vistek because when you add up all the costs from buying in the US- including brokerage which can be high, it is basically close to break even (even with GST/PST). So the risk of a warranty problem was where the decision was made for me. Based on the the potential hassles: shipping it back,insurance, waiting for repairs, warranty talk on the phone, etc, I bought locally since I could just bring it back to the store and let them handle it.
Thanks for sharing your thoughts. I agree that shopping local is a good thing, even with the exchange rate, shipping, and duties, the price out of B&H is significantly cheaper than buying local. Sad but true.
I guess my primary question is, if I buy from B&H do I get a US warranty or a Canada warranty, and in the unlikely event it needed service where would I send it. I've asked B&H but have not received a reply. I've only used Nikon service once, for a dead 18-200vr, a lens I bought for hiking but never use because of the annoying lens creep.
My experience with Nikon is they fiercely protect each country market. This includes grey imports which Nikon consider ANY of their products that are sent to a different country for service. Example - I was UK based until recently & Nikon will not even look at my UK purchased gear. Lens I bought from B&H was considered a grey import in UK. It not designed to be customer friendly but dealer friendly.
I expect all manufacturers are the same but I only have experience wit Nikon.
It is important that you not overlook that there is an inherent difference between the D800/E sold in the US v.s. virtually the same camera sold in Canada.
For example, the D800E sold in the United States is known as the D800-eh in Canada. I've been told (but haven't yet confirmed) that if you can find a good Nikon based promotion, the D800-eh comes with a slab of back bacon and a took. This is to help the weather protection at night for when you are taking pictures of the northern lights with your D800-eh.
I bought my D800 in California while visiting there back home to support local (there) economy and to get US warranty and be able to get after warranty service from the US. It makes a difference in service options. Reasons of price fade quickly but resale value and service benefits last for the life of the camera. I would get it in Canada if you live there full time. Stan St Petersburg Russia
I'm still trying to figure out the "took" without having to travel to Vancouver for an interpretation. I do seem to recall that on the radio broadcasts of Friday night boxing matches of many years ago there were often remarks about lef and rye tooks to da jaw, but I'm not sure it's the same reference.
Sun 13-Oct-13 05:43 PM | edited Sun 13-Oct-13 05:43 PM by dhmiller
I AlWAYS ALWAYS ALWAYS buy local and usually get my store to match a NY price, perhaps with my only paying the tax. Good for the community and good if you need a walk-in replacement. Encourage you (and all) to do the same, if an option. When all the local shops are gone and the NY stores raise their prices (which is what Amazon's Bezos, for one, has stated is his mission in life), then we won't have too many choices. dm
Not sure if we covered this already, but Canada warranty on cameras is TWO YEARS whereas one year in USA. This alone is a huge factor for me and as an early adopter, price is always nearly the same during the introductory period.
On lenses, Canada is five-years, and if I am not mistaken USA is also five years.
Exchange rates are constantly changing. Back when I bought my D2h from Canada, I saved a bunch. Then when I returned it for warrantee service, they tried to collect sales tax a second time. The other Canadian fees, shippiong and US customs were enough to decide I would never do that again.
When in USA, buy made for USA When in Canada, buy made for Canada
I purchased from B&H and this is what is happening: Been using Nikon products for 20 years now and recently added the D800 to my lineup. I was never totally happy with this machine and the AF problem and had spots on sensor. I used the D800 slef sensor cleaner with no luck. Upon opening and looking at the sensor i noticed a scatch on the sensor, closed it right back up and sent it in for repair. Nikon denied the warranty and will fix the problem at the mere cost of a new D800. This was sold to me this way and now Nikon wants me to pay for their poor quality. I'm really bummed out about this and now thinking about changing what i use for camera gear.
>I want to be sure I'm not overlooking something. I'm pricing >the d800e and trying to decide whether it makes more sense to >purchase where I live in Canada or via B&H. Most of my >camera gear was purchased from B&H when I lived in >California. Now that I live in Canada I see that even with >shipping and duty, it is cheaper to buy from B&H and have >them ship to Canada. But given the posts on focus issues, I am >wondering about warranty and return policies should there be a >problem (not that I expect one). > >thanks for your thoughts >- James >
I don't know about your local options, but I've had good luck purchasing things from B&H, including two lenses for my D800. The only problem I've had with them is that they ship lenses requiring a signature, and I sometimes haven't been able to coordinate with the shipper..
Leonard Evens Professor Emeritus, Department of Mathematics, Northwestern University
I also feel guilty when I buy from B&H or Adorama but I have a semi-conscious price difference line of about 15%. At 15% I think about ordering US at 20% I do; except cameras and lenses. I live in Vancouver and the Nikon repair depot is 20 min. from me. I’ve used them, sometimes my fault and sometimes warrantee. My local dealers usually get close to NY prices when I add in the shipping; no free shipping if sent to Canada. However, they do take care of all taxes, duty, and shipping costs at their end so UPS etc. does not charge for collection of taxes and duties. I recently bought a Samyang 14mm f/2.8 (actually a Rokinon). It is $399 in NY plus shipping and $430 at a local shop. No brainer, bought local.
Somehow things like memory chips, cases, bags, and pouches are 40-50% more in Vancouver stores. I think it is due to an additional Canadian distributer on top of the US distributer that causes this; they often buy from the US distributer. Some manufacturers distribute directly to Canada. Not all companies get choked by borders. I recently had a 64GB SanDisk chip fail. I bought it from Adorama. I contacted SanDisk in California and got a RMA for an exchange in Ontario.
A digression: If you’re in Canada and you want to get really annoyed, check out new car prices. A car made in Canada and sold in Canada will be anywhere from a few hundred to several thousand more than at a US dealer 10 min. south of the border. US dealers are “discouraged” by manufactures from selling to Canadians even though it is perfectly legal. Depending upon options selected, a BMW 328 can be over 7K more up here. Warrantees are valid on both sides of the border but standard warrantee period free oil changes, tune-ups, etc. may be denied. An odd form of free trade.
Sun 24-Nov-13 05:01 PM | edited Sun 24-Nov-13 05:05 PM by gaston
Here is an update. I ended up buying the d800e from the local shop. (The two-year warranty is a nice plus). But after a few weeks of shooting I visited the store to talk about an issue I have with the body. I was totally underwhelmed with their response, they essentially dismissed my complaint and said that if I sent it into Nikon it would take two months for them to look at it (so why bother, was the implication). I've since contacted Nikon and they said 2 weeks.
On my way out of the store I'd have told every person IN the store looking at cameras that story. A shop cannot last long with bad "word of mouth" and that's a horrible story. The people you bought from are irresponsible and have no business in business.
I do very much agree. Treatment like that drives us Canadians either south or to the web to shop. I really have little patience for amateurs, except photographers of course.
What I would now do is contact the owner of the shop with the details and see what his response is. Maybe it is different when he is in the store. I usually deal with Broadway Camera in Vancouver and they almost always get me close enough to NY pricing (+ shipping) that I can support my local tax base. As they say - Some Exceptions Apply.