Visit my Nikonians gallery. After less than 2 short months, my new D800 displayed the dreaded "ERR" message in the read out. The few shots it took with this message were 1/8 screen of the intended image and then an all white screen. No warning. No damage. No hard use. Nikon had me do a hard reset. Nothing changed. Still "ERR".
Nikon tells me 7-10 working days to repair IF parts are available. Has anyone else had this message? Thanks to all!
Unfortunately, "Err" is a generic message. I've had Err come out on pretty much all of my DSLRs at one time or another. Yours is obviously much worse - sounds like an electronic failure, which means that it's almost certainly covered under warranty unless there is water damage or something like that.
_____ Brian... a bicoastal Nikonian and Team Member
My gallery is online. Comments and critique welcomed any time!
As stated by Brian (blw) above, the "ERR" message covers a lot of errors. One of these is a shutter time self check. The shutter opening time is measured with an IR source and detector. If the measured time is out of tolerance with the requested time, "ERR" is displayed. Given the image problems you are reporting, I would suspect a major shutter problem.
Gary in SE Michigan, USA. Nikonians membership - My most important photographic investment, after the camera. D4, D810, D300 (720nm IR conversion), D90, F6, FM3a (black), FM2n (chrome) YashicaMat 124, Graflex Speed Graphic 4x5 My Nikonians Gallery & Our Chapter Gallery
Folks...I am baffled. After overnighting the D800 to Nikon on 7-30, I finally hear from Nikon that there was no "ERR" message and they intend to return it "after cleaning". It was 2 months new and did not need cleaning. Per Nikon "even the error log on the camera did not show an "ERR" message. How can this be? I am absolutely sure, after field and on-line with Nikon trouble shooting, that the "ERR" message was there.
Nikon Customer Services support asked if I would ould I send my 14-24 lens, battery, and memory cards to Nikon overnight. That is fair, but inconvenient.
I did send it yesterday and am waiting on pins and needles for their determinatinon.
No doubt you saw an Err message. But as has been mentioned, it's a generic error message that could be caused by all sorts of things: dirty contacts on the lens or lens mounts, an improperly seated memory card, cycling the on/off switch during certain operations, inadvertently opening the card door and unseating a card during a file write, a card that has gone bad, a flaky off-brand or phony card that has a bad controller chip, and so on and so on. Sometimes we don't realize that we've done something wrong. Or, you haven't done anything wrong yourself and one of the other pieces of gear is at fault.
Bottom line- Nikon has had my my D800 body for nearly 3 weeks, and I shipped them the 14-24 lens, my two memory cards, and my D800 battery…. Nikon Technical Services could find NOTHING wrong. The ‘’ERR’’ message was not showing on the body nor visible in the camera's log. The ''ERR'' message never appeared and they could not get my problem to duplicate after 2K+ actuation's by 2-3 of their techs AND the shop foreman. I am really grateful for Nikon's somewhat belated action on this issue. This entire ordeal absolutely baffles me. I know what I saw and I know what the camera did…. And 2 Nikon Techs and their foreman all say it didn’t. Go figure. They will be returning it all to me for Saturday delivery. I don’t know what to say. I think they think I’ve been smoking something…but I know what I saw and what happened. I am still an Nikon Evangelist, but the ''devil'' still whispers in my ear. Oh well, at least I have it back to use.... Till the next time, heaven forbid.
Was out on a shoot yesterday. I notice the battery in my after-market MB-12 was getting low, but thought the D800 should switch to the internal battery which was fine. When I got home and uploaded the days work, I found the 3-4 shots that I viewed on the viewfinder were not on the card AND the shot prior to the missing shots, was only a 1/2 image. The bottom half was black.
It appears that my D800 is doing it again, but can it be attributable to the low battery in the MB-12? Very curious. As always, please have a Great Day!
>Was out on a shoot yesterday. >I notice the battery in my after-market MB-12 was getting low, >but thought the D800 should switch to the internal battery >which was fine.
You never mentioned the after-market grip before. If you were using the grip each time the problems occured previously, and if it's a non-Nikon grip, then it's most likely the cause of your grief. If that's the case, it would not be the first time that a third-party grip has caused headaches.
I guess the Aftermarket MB-12 could be the culprit. At 5x the price, would the factory MB-12 be that much better? If y'all say it is, then I will have to choke up the $380 and get one. One would think, for that price, it would have wi-fi or GPS built in. Please, group thoughts on this mystery of the MB-12
Since Nikon could find no problems, I would highly suspect your after-market grip. I think this is a good example of "you get what you pay for". If you don't want to spend the money on a genuine Nikon grip, try shooting with just the body for a while. I bet your "ERR" messages disappear.
On the first day of this Labor Day weekend vacation my D800 would blow out my pictures regardless of settings and flash the ERR message. At first it was every 3rd or 4th image, but then it turned into every image had the flashing ERR message with blown out image. I tried changing the batteries, changing CF cards, nothing could make it return to normal. I just returned from vacation and I will call the distributor in the morning.
I had this same error but the results somewhat different. My images were entirely black.
I could however shoot video. Live view works fine. But I cannot capture a still image.
I brought it in and they suspect a broken shutter. They will confirm soon (I hope). The camera is under a year old.
I was using a 3rd party grip. I have since bought a real Nikon grip thinking this might be what caused the error. But that being said, I fail to see how that can be. Unless the grip caused a short, what else could a grip to to cause a shutter fail ? Seems too much like a coincidence to me.
I'm with you...I could not believe a 3rd party grip could do the things that it apparently did. I mean the Chinese dissected the MB-12 and copied it...didn't they?
Nikon had me send them my D800, battery, lens, SD card, etc. Every thing but the grip. I even had the SD card where the viewfinder showed 1/2 frame. Don't know about video. Nikon put 2,000 cycles on the shutter and could not duplicate the problem. The 1/2 frames were not on the card and the camera a was not exhibiting "ERR" when it got to LA. They returned it to me with a "we find this camera meets spec and there is nothing wrong with it."
Next couple of days, in a shoot, I saw the dreaded 1/2 frame in the viewfinder and then found my last few frames were not recorded on the card. I also found the battery in the aftermarket MB-12 was near 0%. The camera battery as a 59%. What was your battery level? Bottom line....I'm still running the aftermarket pack, but as soon as I get my next commission check, it's going on Ebay cheap and I am ordering the MB-12. It just KILLS me to shell out even more but I guess it to be worth it. Please keep us informed as to what you find. BTW...
I recommend NOT spending nearly $3,000 on a camera and then scrimping on an accessory -- grip, battery, memory card, etc. Cameras today are increasingly complex, and entering untested or unproven elements into the equation is assuming risk. I would go back to shooting without the grip to confirm this suspicion. Yes -- some firm has dissected the Nikon MB-12 and duplicated it. I don't really recommend trusting people who start by stealing another firm's designs! Just my 2 cents worth. Your choice.
> In my case, the shutter stopped working with or without the >3rd party MB-D12. > > Until I see some actual proof, in how a 3rd party MB-D12 can >cause a shutter to blow, I'm not sure I'm ready to blame the >3rd party MB-D12.
I think you're right. A shutter failure is usually just that - a mechanical problem that is unrelated to anything electrical in the camera or attached to the camera.
I think it's difficult to imagine exactly how a bad grip - one with an electrical problem - could in any way affect a shutter beyond random firing problems, partial firing problems, trigger circuit intermittency and so on. Mind you, I suspect that just such problems with the shutter buttons and electrical circuits in third-party grips to be the source of a number of camera issues and grip failures.
>I'm with you...I could not believe a 3rd party grip could do >the things that it apparently did. I mean the Chinese >dissected the MB-12 and copied it...didn't they?
Obviously, the maker of your third-party grip copied the original only well enough to make a sale. But the maker didn't copy the quality, didn't properly copy the electrical design using acceptable quality materials or manufacturing, etc., etc. What can anyone possibly expect to find in a $30 or $40 grip? I know that very few people expect to find the exact same quality, but I think that too many people hope for the exact same day-in, day-out performance.
>Bottom line....I'm still running the aftermarket pack, but as >soon as I get my next commission check, it's going on Ebay >cheap and I am ordering the MB-12.
If the battery grip is bad, it seems a bit questionable to then put it up on eBay with a notation that it might be bad. Someone else might end up going through the same aggravation you went through. If you don't mention the problems that you think are likely attributable to the grip, you might end up being accused by eBay and the buyer of selling a grip you knew was bad.
>It just KILLS me to shell >out even more but I guess it to be worth it. >Please keep us informed as to what you find.
Nikon and the retailers set high prices for genuine Nikon grips because they can do so. Compared to a third-party grip that works well, the Nikon grip seems outrageously priced. Compared to a third-party grip that works poorly and causes camera problems, the Nikon grip looks like a bargain.
Some third-party grip users go through two or three bad grips before finding one that works. They take the time to order online, test the third-party grip, ship back a bad one and wait for a replacement, or get no response and just trash the bad grip and order another one. Those photographers feel that the time and money they spend still amounts to a smaller outlay than that required to buy a genuine Nikon grip.
If you decide to purchase another third-party grip online through eBay, only purchase from a seller with the highest rating and inquire about his exchange policy in the event you receive a bad grip. Read the feedback on the seller. Better still, buy a third-party grip online through Berger Brothers, B&H or Adorama in the U.S. so that you're guaranteed to have an exchange in the event you get a bad one.
The percentage of third-party grips that fail is so high that any reachable, reputable manufacturer that was doing business in the U.S., Canada or the EU would be forced into a recall and exhange campaign. But because several third-party grip makers and sellers are able to hide behind a lot of online layers and exceedingly difficult to trace manufacturing origins, some buyers of the products just make excuses to justify the low prices after finding out that they've received a bad grip.
There are two brands of grip which seem to offer somewhat decent manufacturing quality and somewhat acceptable percentage of bad grips - Pixel Vertax and Meike. Vello is also mentioned sometimes. Years ago, I think it was Hoodman (a U.S. company) that offered a decent quality third-party grip for the D70, D70s and D80 IIRC, but Hoodman is no longer making grips in addition to its other photography products. Whatever brand you choose, the genuine Nikon grip clearly has the smallest number of reported problems by far.
I have only had my camera body a few weeks and have no battery grip. I was using two batteries, one was after market and one was Nikon original. My CF cards were either Sandisk or Lexmark. I received the ERR message with either battery and either CF card. My body was a used one so I have sent it back and will be ordering a new body today.
Sorry to hear about it. As mentioned by others in this thread, the generic Nikon error message covers a multitude of sins.
Did you mean Lexar cards? Lexmark doesn't make memory cards as far as I know.
Intermittent issues are one of the problems that we have to sometimes deal with when buying a used camera body or lens. A seller will sometimes move a flaky body or lens, knowing or hoping that an intermittent problem won't crop up right away. From time to time as well, I think, retail camera shops take in used equipment as trade-ins which check out fine, and are then sold to customers who use them just long enough for the originally known problem to occur.
I think the problem of a known-flaky camera or lens being foisted on a new buyer occurs far more often through online purchases than store purchases of used gear. Personally, I hate the idea of buying anything that I can't first test and check thoroughly.
I've received so much gear for testing and evaluation over the years that I have no illusions about the failure rate of new gear. It's not bad, but it's not great either. By contrast though, used gear obtained through reliable retail camera shops, for testing or evaluation and use, has most often been just as reliable as new gear. The highest percentage of problems seems to occur with used gear purchased online and with new-grade third-party knock-off products sold online.
In regards to aftermarket non-Nikon grip causing problems, it's true. Apparently I got shingalinged on a Nikon marked MB D12, but it's a knockoff. My error messages were caused when I started up LiveView, either in photo or video mode and the self timer. I was not using an EL EN15 in the camera at the time. Sent back to Nikon and they replaced the bent bayonet mount and did a complete cleaning then sent it back. Put the grip back on and the error messages continued. Blamed Nikon for not fixing the problem, but then started troubleshooting the camera and found that if I had the ENEL15 in the camera while using the grip I had absolutely no problems, no mirrorlockups or error messages. So for me, even though I got screwed with the grip, everything works and I'm satisfied. Point is, an aftermarket grip can cause problems that you would assume was caused by a faulty camera body.