Wed 17-Apr-13 12:39 AM | edited Wed 17-Apr-13 12:42 AM by FutureFocus
My "new" D-800 appears to be used or otherwise recycled !!
Upfront, indications are this has been in somebody's else hands.
Right after I ordered this, I immediately wrote B & H's customer service department and specifically stated not to send me a refurbished unit, old stock, returned camera for any reason and that I expected/required brand new and never opened before buying one sight unseen.
Imagine my anticipation over the past few days while waiting for my camera to arrive from B&H. I've spent/invested my hours in reading all about this model (on this and other major forums) & in particular users questions, experience, concerns & issues.
I bookmarked threads that are especially important & relevant such how does one initially test to see if your unit is new. Here's is my experience.
a) I put in the supplied battery which came already partly charged. It was only a single bar however it still powered the camera. I recharged it to full capacity for testing purposes which it did very quickly.
Isn't the battery generally supposed to come dead (more or less) because it's been sitting around for so long (if a unit is truly new and factory fresh)? Than has been my experience to date.
b) Instead of asking me to select the language and then set-up the date/time etc. upon powering it on for the very 1st time, it immediately went to the main menu.
c) I inserted a brand new unlocked 30 MB p/s Sandisk 64 gig Ultra SDXC card.
d) I took 2 shots. The data from freshly installed Opanda v2.3 EXIF read two total pictures taken which was correct. So I received a cam with a zero shutter count in theory which is the goal.
Now for the kicker, the date-time info on each shot read 08.13.12 @ 2.08 pm. Keep in mind that today is April 16th, 2013 and I first opened it around 4 pm today.
So, the evidence shows someone else was the first to use this camera and assign the date/time during initial set-up.
e) Considering I've seen US serial numbers listed online in the range of 305xxxx and 306xxxx, imagine my frustration when my serial number fell in the 304xxxx range which is aging at this juncture. I bet in mid August last year a 304xxxx S/N was relatively current but not in April 2013!
f) The back screen was not pristine clean either. Upon inspection, it looked like there were a couple of fingermarks.
g) I put on my 6 week old 24-120 f4 and didn't get focused results. Don't know why yet. I'm really trying to limited my test shots for a hassle free return if it goes there.
So, given the above what are your views on my experience to date?
1) Would someone initially set-up the language and date, take no pictures, somehow found an issue, had buyers remorse (or whatever) and returned it in the 2nd half of Aug 2012 where it sat in a warehouse until to mid April 2013 (a total of 8 months) until it reached my hands earlier today?
2) Couldn't a model that could be 20,000 or so production units from the current serial #'s be more likely to have issues? Am I better off obtaining one with a current one?
3) Is it possible to discover a major flaw or some other deal -breaker such as the left AF issue without taking a picture?
In summary, I'm at a loss other to state the above. What do you think?
4) Do you agree that it should be swapped/exchanged out as who knows what happened to the unit prior to this afternoon which the evidence shows occurred while in others hands?
I think you're over-analyzing the situation. Per B&H policy, you have 30 days to return the camera. Why not do that for peace of mind? When you explain your concerns, I doubt they would charge you for return shipping. Cheers, James Jordan
>Dear FF, > >I think you're over-analyzing the situation. Per B&H >policy, you have 30 days to return the camera. Why not do >that for peace of mind? When you explain your concerns, I >doubt they would charge you for return shipping. >Cheers, James Jordan
The return policy is 30 days only if camera is not used. They will not take it back if it is used and there is nothing wrong with it. I think the limit is 150 shots.
Call them. They've always been way more than fair to me. The date thing has me going though. I cannot think of a reason why the date wouldn't keep up and display today's date. The clock would just freeze for 8 months, at least it doesn't on my rarely used bodies. Also, I don't know what date a new camera defaults to. I never pay attention to that. The low shutter count supports it being unused.
I would be more concerned about the low serial number and I think B&H would rotate its stock, but maybe one got bypassed for awhile. Bottom line.....call them. Just be honest and frank with them and they will respond in kind.
Scott Chapin Powder Springs, GA, USA Nikonians Team Member
The clock wouldn't keep up because the internal battery ran down without a battery installed for 9 months (per the user manual, the internal battery lasts ~1 month if no battery is installed in the camera). In my experience, the default time/date is typically when the software was written. Not sure when the last firmware update was (I mean, before the one a few weeks ago); I don't remember anything last August, so that's a bit puzzling.
To the OP, my recent experience is that batteries do come with a little charge, not completely dead. Also, with the D800, the first time use sequence was different than I recall for the D300 or D200 in that I did NOT have to set the language, time/date, etc. but had to go to the Setup menu to choose to do those things (well, language was already English, so I skipped that one).
Shutter count is most important: looks like your camera hadn't been used before. If the camera works properly (i.e. check the AF functionality), then the serial number sequence shouldn't matter. The warranty runs from the date of purchase, not the date of manufacture.
But if you're not satisfied, then B&H will happily accept it back within the return period (and they might have a limit on shutter count, like 200 or so; not sure, but that would be spelled out on their website). They're very good that way.
Wed 17-Apr-13 12:31 AM | edited Wed 17-Apr-13 12:32 AM by ScottChapin
Yes, but I have had my batteries out of my bodies for very long periods of time and they have not lost their date and time appreciably and his date is less than 9 months old. So what we see here might be the software date, based on the serial number. Unfortunately, if might be plagued with the left focus problem.
Scott Chapin Powder Springs, GA, USA Nikonians Team Member
Agreed, but it's not clear if more recently manufactured D800s are completely free and clear of the "Left AF" problems that plagued a subset of the early runs. I'd suggest testing the AF either way--but this is becoming my mantra for all new purchases after my recent experience with a new 70-200 f/2.8 VR II (not from B&H) that was so badly assembled by Nikon that the right 10% of the frame was completely blurred (stopping down didn't help). I sent it back for exchange, and the replacement is outstanding. And I don't believe the 70-200 has a reputation for quality control issues, either.
>The clock wouldn't keep up because the internal battery ran >down without a battery installed for 9 months... > >To the OP, my recent experience is that batteries do come with >a little charge, not completely dead. Also, with the D800, >the first time use sequence was different than I recall for >the D300 or D200 in that I did NOT have to set the language, >time/date, etc. but had to go to the Setup menu to choose to >do those things (well, language was already English, so I >skipped that one). > >Shutter count is most important: looks like your camera hadn't >been used before. If the camera works properly (i.e. check >the AF functionality), then the serial number sequence >shouldn't matter. The warranty runs from the date of >purchase, not the date of manufacture.
My experiences with the D800, too. By carefully reading your post, I think you received a brand new camera.
There seems to be conflicting reports as to whether or not (assuming one has a "factory fresh" unit) when it's first powered on one first has to set-up the language, date and time as opposed to it goes straight to the main menu.
I figure option 2 is more likely.
If it automatically chose English without a prompt, how would a non English speaking purchaser read and understand the menu?
Also, since the date is selectable why would it "default" to Aug 13th 2012? Isn't it there for the purpose in order fot the exif data to contain the proper date when a image was recorded?
After reading you post - I suspect that the camera is in fact new.
The battery should have some charge when new.
The shutter count cannot be reset by anyone other than Nikon.
If someone had ever set the correct time and date then the camera would still show the correct time and date.
The camera would not have gone “immediately” to the set-up menu if it have ever been set-up before.
It very well could be old stock, judging from the SN and the date/time, but that doesn’t mean that there is anything wrong either.
I would take the camera out in good light and take a bunch of pictures that are typical of your normal shooting. Try different ISO settings, AF settings, shoot handheld and from a tripod. Then after a few days of testing evaluate the images, if you feel that something is not right then send the camera back and buy a replacement locally.
Set the camera on a tripod. Setup a perfectly flat focus target parallel with the camera. Defocus and the AF and see if the camera has properly focused. Do this with several focus points. Take multiple shots using each focus point. Use a tripod and mirror up, shooting good light or use flash to light the target.
Also shoot the subjects that you normally shoot and check for satisfactory results.
3 = not really, just check all of the camera functions just as you would with any new camera.
Interesting thread. Big investment and I can understand why you are so focussed on it. Big upgrade from your previous camera. My advice - takes some shots and test the focus (carefully). If it works well then you have one of the best cameras in the world (D800). if it doesn't work send it back and get one that does. You cannot avoid doing the test. None of your concerns would worry me personally if the focusing tests show good results.
I personally think you have a new camera. I received my new D800 from Adorama just about 45 days ago. The serial number is 304xxxx. The date was correct, the time was not. The shutter count was zero. My camera does not have the left sensor focusing issue.
Since your D800 was delivered with 0 shutter releases it is definetly new.
Considering each body passes through at least three warehouses (at least one in Japan and maybe more, and at least Nikon USA's warehouse, and then B&H's warehouse) there are any number of reasons for the earlier serial number.
I have always charged the batter before intalling it in the camera though it would not surprise me for a new battery to have a partial charge.
I don't remember there being a welcome screen or an initial set up screen in any of my DSLR's so the wrong date and time set in the camera should mean nothing.
Add to that, the fact that B&H is a very ruputable Nikon Authorized Dealer with a stellar record and your initial statment to them (regarding making sure you get an untouched body), it seems that you are working hard to find a reason to return it.
If you are unhappy send it back, but don't be surprised if the replacement arrives with the same or similar issues.
Since Henry Posner of B&H has offered to resolve the situation this thread has run its course. My only concern is whether you are going to be happy with such a specialized camera. It IS complex and is intended to be and it is not a "casual" sort of camera. If there is such questions about how to determine if it works are sincere based on really not knowing how to evaluate the camera, there is a good chance that it is a specialty camera not optimized for your needs. There are better general purpose more casual cameras available.
Thu 18-Apr-13 10:16 AM | edited Thu 18-Apr-13 10:17 AM by RECONLEY
> My "new" D-800 appears to be used or >otherwise recycled !! > > Upfront, indications are this has been in somebody's else >hands. > >f) The back screen was not pristine clean either. Upon >inspection, it looked like there were a couple of >fingermarks.
>Something's definitely wrong/funky here. > >Please comment. > >Thanks > Anyone that is inspecting a new camera for finger prints, when first opening the box, surely has an OCD issue to some degree. And yes, there definitely is something wrong here.
> My "new" D-800 appears to be used or >otherwise recycled !!
The camera you received has serial number 304####. It was brand new when shipped to you and shipped to you exactly as we received it from Nikon USA. It was shipped from our Brooklyn warehouse which means it was never in our Manhattan store and never handled by a sales associate or customer there.