I received a D800E with the left focus problem. Rather than send the camera for repair I elected to return the camera to the vendor for credit and wait until I am satisfied that Nikon is producing cameras that are not defective. As a result I am out of pocket $136 for two way shipping of a defective product...but that is the choice I made.
Is there any reason to believe that at this point in time Nikon has solved its assembly problem that resulted in the left focus problem with some cameras? I am sure that Nikon will never acknowledge that cameras with certain serial numbers "may" have the problem and that cameras beginning with xxxx serial numbers are free of the problem since it is motivated to minimize the number of cameras returned for repair. However, others may be able to observe that the "problem cameras" are in fact limited to a certain range of serial numbers. So when may we have any assurance that the problem is solved and don't have to be concerned about receiving a camera with a focus problem?
Thanks for the reply. I bought my camera from Berger Bros. which has a 14 day return policy and was able to return the camera within that time. It was a hassle to do the testing and package the camera for return, etc. because I was preparing for a trip at that time. In fact I had planned to have the D800E for my trip to Big Bend National Park and instead had to scramble to get it shipped.
Does Thom Hogan give any indication about serial numbers that he thinks may be free of the problem? I guess that purchase date is a reliable way to judge due to the fact that vendors have been back ordered for the cameras. However, information about serial numbers would be more comforting.
Did you camera have the focusing problem? If so, has Nikon fixed it to your satisfaction? I do think that it is unfair that Nikon requires the consumer to pay the cost of shipping a defective product in order to do the necessary repairs. The equity is less in the favor of those, like me, who choose to just return the product for credit. On the other hand, had Nikon paid the shipping cost I might have elected to have mine repaired.
Please let us know the status of your problem/repair.
Same here. I just received a D800 on Monday 7/16 with the left af issue. I returned it on Thursday 7/19. So, although the manufacturing problem maybe corrected at this point, clearly faulty bodies are still in the supply line.
I passed on 2 wait list 800Es because of focus and other startup issues. I will accept an 800E delivered to me after August 10 . I'll bet that Nikon will fix the assembly line now that they are 100% aware of what causes the problems.
Gator Bob Santa Fe New Mexico D700 & SB800 * D800E on order Nikkors: *14-24 * 28-300 * PC-E 85mm *50mm 1.8 Tamron 90mm Macro
I received my D800E yesterday. I was expecting to have to adjust the focus for my lenses but as far as I can tell, they're spot on. I'll do some more critical testing in the next few days, but I'm confident enough to use it on a shoot tomorrow.
I did a goggle search and found some test patterns that can be printed. I would send the links but it appears that I did not retain them....in any event I can't find them now. Sorry about that. I will add the link(s) if I can find them. Basically it is just a matter of shooting test shots of a finely detailed subject (the test patterns work best) with the left, middle and right sensors and comparing the results for sharpness. There are also posts in the D800 forum about software that some use for more intricate testing and focus adjustment. Personally I don't want to spend the money on the software or go to that much trouble. However, if I get another camera with a focus problem I may change my mind.
It’s actually a little different than you’re suggesting. You’re actually comparing the viewfinder focus vs the live view focus. You're also best served using a wide angle fast lens shot wide open. 1.4 or 1.8 preferred.
In my case, the live view focus produced very similar results on the left, center and right focus positions. Using the viewfinder, the center and right focus positions produced very similar results compared to the live view. The left viewfinder focus was a different story. That test produced an obvious much softer or out of focus image compared to the live view image.
Nikon has made no official statement about this issue and there was no official announcement of any kind regarding a "fix" to an issue Nikon does not acknowledge even exists. Whatever you read about new units not having the problem, only some batches being affected, that a service fix has been implemented - it's all conjecture and rumor, not from official Nikon correspondence, press releases or announcements.
Nikon has remained so completely silent about this issue that it has caused all the crazy people on the internet to fill the vacuum with their own crazy theories.
Well to me this has some similarity to the D200 launch. Remember the “banding” issue? That problem was real and just like now that problem didn’t affect every camera. My early production D200 unit didn’t have banding but others did. And, just like now, there were also a number of reputable high profile reviewers/photographers that confirmed the problem did indeed exist. The funny thing is, Nikon never publicly acknowledge that problem either. So the fact that Nikon hasn’t said anything about the D800 focus problem so far is not without precedence.
"Nikon has discovered that a limited number of early-production D200 cameras may, in specific and uncommon shooting conditions, record images that can present an excessive pattern of fine pitch lines throughout (long banding)."
Well there you go, there is hope for Nikon to come out on the D800 problem. I stand corrected.
It will be interesting to see if we are somehow able to gain some level of confidence that Nikon has, whether publicly commenting or not, corrected the production/assembly problem and are able to buy the D800 without having to worry about whether it is defective. I agree with Hogan's analysis and therefore decided to return my D800E rather than send it for repair.
Of all the threads, this might ultimately be the most relevant. I, too, would like to know if the AF problem(s) have been resolved. Is Nikon now producing and distributing problem free D800 and D800E cameras? Great question.