For those of you that sent your cameras back to Nikon in Melville, NY to calibrate the AF system, how long did it take until you got a confirmation email that they had received it and logged it in their system?
My camera was recently went to Melville for a different repair. UPS delivered it at 10:12 a.m. on Friday. It was entered into Nikon's database Monday. I received an acknowledgement email with a problem diagnosis and confirmation that it was a warranty problem early Monday afternoon.
Getting my camera into the database was only thing that happened quickly. You can read the whole story here.
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>My camera was recently went to Melville for a different >repair. UPS delivered it at 10:12 a.m. on Friday. It was >entered into Nikon's database Monday. I received an >acknowledgement email with a problem diagnosis and >confirmation that it was a warranty problem early Monday >afternoon. > >Getting my camera into the database was only thing that >happened quickly. You can read the whole story >here.
Thanks for the info.
My camera arrived there yesterday (Wednesday) morning July 11th. I have confirmation from UPS it was delivered and signed for, but I'll be a nervous wreck until they log it in the system. Not sure if they work Saturdays or Sundays there (probably not) but I called this evening and the Nikon Support representative said they should definitely have it logged in by next week. I'm hoping I see something tomorrow. It can stay there for a month for all I care, I just don't want it lost.
Mine took a good 4-5 days to get any notice. It was partly my fault as I sent the camera with all my information except my email address. Once I called the NikonUSA number and gave them my email, I was able to log in online for status checks and they began emailing me updates. Unfortunately, the repair isn't a quick process. Expect 3 weeks and be pleasantly surprised if it's less.
OK, I checked the Nikon Service and Support website this morning. The status shows shipped with a tracking number available. The tracking number says it was shipped last night.
So to review, here is my total time from discovery, contacting service, and into and out of Melville, NY.
20 JUN - discovered AF issue (approximately) 26 JUN - contacted Nikon support 27 JUN - uploaded pictures of problem 02 JUL - contacted Nikon again to check on status 03 JUL - Nikon replied to my inquiry, said to use AF fine tune 06 JUL - after trying AF fine tune with no success, I contacted Nikon again 10 JUL - contacted Nikon again to see what the deal was, told to send it in 10 JUL - sent to Nikon 11 JUL - UPS confirms receipt of the camera in Melville, NY 16 JUL - Nikon logs receipt of camera, sends me an email 18 JUL - Nikon Service website changes status from "Estimate" to "In Shop" 26 JUL - Nikon Service website changes status to "Shipped" 27 JUL - UPS confirms shipment of 26 JUL with estimated delivery of 30 JUL
I hope this helps anyone with planning around a repair of this camera.
My camera was returned on the 25th. No parts replaced, ADJ AUTO FOCUS and CKD COMMUNICATION was done. Left side focus problem seems to be gone. Will be shooting this weekend to confirm. -------------------
My first shots on some semi-distant trees (20-30 meters) were promising. I mounted my 50mm f/1.8 and fired off some shots. I could discern no difference between the left, right, and center shots.
Then, I realized my aperture was set for 2.8 not 1.8. Oops. Still, I could detect a marked difference before going from center to left AF point at 2.8 before.
I took it down to my "focus wall" and did some more rigorous testing. Wide open at f/1.8 The left was as sharp as I'd seen, but at 1.8 this lens does have some softness to it. The center and right... eh, worse for sure, but not as bad as the left used to be.
I fine tuned the center and found that -15 was the best looking for this lens. More fine tuning that I've ever needed. Surprisingly, at this setting, the left, right, and center are all equally sharp.
Next I mounted my 20mm f/2.8. I could see no difference between left, right, and center, nor with live view.
Then I mounted my Tokina 28-70mm f/2.8 and tested at 28mm. I could discern no difference between left, center, and right, nor with live view. I also fired some shots at 70mm and I couldn't see detect any problems there either.
I'm going to do some more testing, but I think it's fixed. I want to see how it handles with real world stuff too.
If I find anything terribly different I'll add to this thread.
Thanks for sharing the story. I'm glad you were able to return your D800 to B&H. The local store where I bought mine has a 10 day return policy, exchange only, no refunds. Hopefully my D800 will come back from Nikon in good order. We'll see.
Rocky, Glad to help in some small way. Perhaps with enough attention and awareness, we can help spur Nikon to address this situation. If nothing else, we can help educate people regarding how to properly test their D800s and navigate through the Nikon Support Center maze. It seems that I am not the only one to have my D800 return in the same shape as when it left. Not comforting, but perhaps a lesson to anyone in similar situations to make sure they get a manager to sign off on the repair. Bob