I just bought a 7100 from B&H about 3 weeks ago, and I was shooting about a week ago when suddenly, the camera became unresponsive. I wasn't shooting multiple photos such that there would be a buffering issue.
I couldn't turn it off--the camera was stuck on (or appeared so, looking at the info screen on the top of the camera). The shutter release button didn't do anything when pressed. Nothing happened when I turned the main, sub command dial, or multi-select dial. Nothing changed after popping out the SD cards and then popping them back in (using Sandisk 45mb/sec). The camera returned to normal after I took out the battery and then put it back in.
I also had another incident where the multi-select button didn't move the focus box for about a minute (not associated with a buffer issue, as I hadn't been taking multiple photos in a short time).
When the camera was shipped, it was packed at the bottom of the large box with no padding, and there's a good chance that the camera got knocked around when the UPS guys toss boxes around. The 70-200 f4 lens that was also in the box is going back because of a VR issue.
I am somewhat concerned about the odd behavior of the camera, and am considering returning it for an exchange, since it is still within the 30 days of purchase.
Wow that's too bad. B&H normally packs items to handle significant maltreatment along the way. No padding is unique in my experience. Many times, when a camera seems to exhibit odd behavior, it turns out I've done something that needs correcting.
But in your case, I'd have called customer service immediately to question the packing. Call for an RMA and return for an exchange.
My 7100 will occasionally have moment where the multi selector thing wont do anything. This will only happen when I'm zoomed in on a picture though, which I rarely do. If I half press the shutter button everything returns back to normal and it only happens very rarely.
It didn't do this before I updated the firmware though. It's easily fixable so it doesn't bother me.
Your other problem, though, definitely doesn't sound right.
I can identify with you on the damage to the lens. Awhile ago I purchased a 50-200 VR from B&H. The lens box was placed up against one side of the shipping container that took a direct blow that creased the shipping and lens boxes by about one-and-a-half inches. The VR did not work. B&H was very polite. I ordered the 70-300 instead as a replacement, and requested special packaging since UPS is horrible down here. The end of the lens box was placed next to the outside of the shipping box that took a direct blow and pushed in the lens box about 3/8ths of an inch. The lens appeared to be undamaged and it worked so I kept it. Since then I have received a 10-24 DX from them and my D7100 two days ago and the placement of the merchandise in the shipping box was better. I think B&H allows for liberal returns in their pricing, and replacing an item once in a while must be cheaper than using better packaging on all orders.
Hi Margaret I had an issue where I thought the multi-selector wasn't moving the focus box in live view. What I eventually realized was that it was moving it but very slowly-so I couldn't see the motion. If I kept my finger on the mult-selector, the motion accelerated and then it was quite noticeable. Steve
Thanks to all of you for your responses. The Nikonian community comes through! ...and helped me make the decision to send the camera back to B&H, and they will be sending me a new one, hopefully well protected in transit this time. Thanks again, --Margaret Cheng