I am completely perplexed about a print size problem I am experiencing. The following is a description of my problem. I apologize in advance for being long-winded, but I felt it better to risk providing too much information than not enough.
I have an Epson 3880, iMac and am using Capture NX 2 and am attempting to print a photo on 13x19 Epson Ultra Premium Photo Luster paper. The Size/resolution output in Capture NX 2 is set at 18.5" width and 12.29" height and 300 dpi resolution. The file size is 5550 pixels width and 3686 pixels height.
In the printer layout, I have the following:
Printer: Epson 3880
Paper: Epson Premium Luster 13x19
Printable Area: 12.8x13.8
Page Layout: Use Output resolution
Rotate to Fit
Page Setup: Format For: Epson Stylus Pro 3880
Paper Size: 13x19
Here's my problem. Despite these settings, my print output on the 13x19 paper is approximately 8 1/2 x 11 1/2. When holding the paper in the landscape position, the image appears in portrait mode skewed to the top, right corner of the paper. In addition, the output contains only the center 1/3 of the image. There is blank paper where the left third of the image should be and the right third of the image is cut off by the edge of the paper. I have tried everything, including speaking to an Epson technical expert at Photoshop world this week and am completely befuddled. The Epson expert told me that I needed to rotate the image Capture NX so that it appeared exactly as the paper would feed into the printer. This made no sense to me since the printer driver provides the means for selecting the print orientation. In any case, I tried what he suggested and the results were the same.
I TRULY appreciate any guidance that can resolve this problem as I am wasting large quantities of time, paper and ink to no avail.
#1. "RE: Epson 3880 & print size" | In response to Reply # 0Sat 20-Apr-13 02:12 AM | edited Sat 20-Apr-13 06:26 PM by mklass
I use a 3880 with CNX but in Windows. I don't know if the MAC procedure is different but here are a few things.
1. Make sure the 3880 is you default printer so that when you open the CNX print dialog, it is using that to make your adjustments.
2. Set your paper size and margins in the Print Setting dialog in CNX, also set the paper orientation here. DO NOT turn Rotate to Fit on.
3. Set you paper profile in CNX.
When you click print, check and adjust the properties in the Epson Printer Driver Dialog to make sure the paper, ink and ICM are correct.
I think your problem might be caused by the Rotate to Fit setting in CNX.
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#3. "RE: Epson 3880 & print size" | In response to Reply # 2Sat 20-Apr-13 06:59 PM
That actually in incorrect. The orientation should be set related to how the image lays on the paper, not how the paper feeds into the printer. (On a 3800, 13x19 paper always feed in portrait, anyway. And I feed all of paper, regardless of size, that way.)
Here is an example of the settings from a 3:2 ratio landscape print on 13x19 paper. Note that the margins are set to 0.25 in so you get a printable area of 12.5 X 18.5. Since the image does not have that exact ratio, the actual margins after printing will be slightly larger on the long sides (top and bottom). Also note that the paper size is set to 13 X 19 and orientation is set to landscape in the Print Setup dialog. This will send that information to the Epson driver. Note the other settings. Leaving the options unchecked will insure that your image fills the printable area and in the right place on the paper. You can experiment with the check boxes to see the effect they have on the print in the preview. For instance, checking the Use Output Resolution box may make the print smaller than the paper or larger, depending on the image's actual pixel dimensions.
After clicking Print, check your settings in the Epson Printer Driver Dialog. This one is for Windows, but I don't think the MAC version is much different. Note that he orientation has been set to Landscape, but if it isn't, you can change that in the Page Layout tab.
When I followed this procedure, my print was centered on the sheet at 18.5 wide and 12.33 tall, a 3:2 ratio just like the image.
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#4. "RE: Epson 3880 & print size" | In response to Reply # 3gpoole Nikonian since 14th Feb 2004Sat 20-Apr-13 07:06 PM
I find it more convenient to leave the paper orientation at portrait and check the Rotate to Fit box. Rotate to fit is remembered between sessions and I never have to deal with paper orientation.
Gary in SE Michigan, USA.
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#5. "RE: Epson 3880 & print size" | In response to Reply # 3Sat 20-Apr-13 07:54 PM | edited Sat 20-Apr-13 08:07 PM by pdekman
I don't view it as incorrect.
First, tell the printer what you've physically loaded (13x19 paper in portrait orientation) and then don't bother with it any further. Next, work with your image software to determine orientation, layout, margins, number of images per page, etc.
I just find that easier.
#6. "RE: Epson 3880 & print size" | In response to Reply # 5Sun 21-Apr-13 02:46 AM
I'm sure there are several approaches. Mine works for me.
I suspect the OP's main problem is checking the Use Output Resolution box, and possibly the Print to Fit box. I'm just suggesting teh settings for something that works.
I've occasionally gotten unpredictable results form CNX otherwise.
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#7. "RE: Epson 3880 & print size" | In response to Reply # 6
#8. "RE: Epson 3880 & print size" | In response to Reply # 7Slider Nikonian since 14th Apr 2008Sun 21-Apr-13 04:50 PM
Paul, Mick & Gary:
Thank you all for your assistance. In short, I have tried all the suggestions you have mentioned, as well as some others and have had no success. The problem I initially mentioned continues with no change what-so-ever despite making at least a dozen prints and getting virtually the same results each time. I say "virtually" because the only change is what portion of the image is actually printed. Sometimes the right side and sometimes the left, but in each case the image prints as if in portrait mode in spite of the fact that the orientation has been set to landscape to accommodate an 18.5" wide x 12.29" high image. Every print places the image on its side in the upper right corner of the EPSON 13x19 paper when held in landscape mode and the image size is approximately 8' wide x ll' high. This leaves an additional 5" of blank paper in the height orientation and 7 1/2" of blank paper in the width orientation. I suspect the remedy is simple, but I have yet to figure out what the cause may be. I believe the answer lies in that if I could rotate the image so that it is printed upright in the landscape mode, I would get a complete 12.29 x 18.5 image, but no matter what I do, the image persists in being printed in a portrait mode which limits it to a width of 13".
The Epson specialist I spoke to informed me that when you attempt to print a photo that is larger that the paper the image will be "clipped" to the size I am getting. If this is the case, the remedy seems to be simply to rotate the image to print in landscape mode. SInce I am already setting the orientation to accomplish this, I am totally at a loss for why the image persists in being printed in portrait orientation, unless there is some type of driver problem or background settings related specifically to the Epson Printer that are overriding my settings in Capture NX2. In the meantime, my stock of paper and ink is dropping and my blood pressure is rising in tandem. From what I've read, Capture NX2 is not the best program to use to print images. I am so frustrated that I am ready to go out and buy another software package like Lightroom 4, etc. in hopes of resolving this problem. With this said, I'm going to wait a little longer in hopes that somebody may present the solution to my problem.
Thanks again for your time & patient assistance.
#9. "RE: Epson 3880 & print size" | In response to Reply # 8Slider Nikonian since 14th Apr 2008Sun 21-Apr-13 05:42 PM
Paul, Mick & Gary:
I looked over all of your suggestions and all of the printer dialog menus one more time and discovered something that I should have noticed from the beginning. While the paper designation and size windows on the Print Layout and Print Setup menus were for Epson Premium Luster 13x19 paper, there is a "Manage Custom Sizes" designation found in a sub-menu in Page Setup in which the dimensions of the paper being used are entered. I assumed that for 13x19 paper, the width would be 19 and the height would be 13 from a landscape perspective and entered it as such. On a hunch that it might be the opposite, I changed the width to 13 and the height to 19 and that resolved the problem and am finally looking at a beautiful 13x19 landscape print. While this may have been obvious to more experienced photo printer users, it certainly was not obvious to me!
I want to thank you for all of your suggestions as they forced me to look at the problem from a different perspective.