I purchased an Epson R2000 printer on 24 January (love the printer, by the way). I printed out and filled out the rebate form around 10 February and mailed in all of the required documentation (receipt, rebate form, SKU label) on 15 February--well within the requirement for the rebate request to have been postmarked within 30 days of purchase.
Because I printed the rebate form in February instead of January, the form stated that the printer had to have been purchased between 1-28 February to be eligible for the rebate. So after 4 weeks Epson sent all of my documentation back with a form letter suggesting I resubmit and to follow the rules (in so many words). The letter did state that I can call them to try to resolve the situation, and that's what I'll do. But it seems to me they're being a bit bureaucratic, seeing as how I had documentary proof that I met the 30-day purchase window requirement. I realize the world has bigger problems than my personal trivia, but I'm curious what others think. Am I being unreasonable in my annoyance?
#1. "RE: Annoyed with Epson" | In response to Reply # 0mklass Nikonian since 08th Dec 2006Sun 17-Mar-13 03:37 PM
I'm not sure about Epson, but most companies outsource their rebate processing to a third party. Since they are not employed by the manufacturers, they are give very specific rules on qualifications, so that they do not cost the manufacturer more than they bargained for. They really have little leeway to interpret those rules, they just check off the boxes regarding qualifications. If they did otherwise, the manufacturers would accuse them of cheating.
Yes it's a pain, but rules are rules.
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#2. "RE: Annoyed with Epson" | In response to Reply # 0esantos Nikonian since 10th Nov 2002Sun 17-Mar-13 03:55 PM
In my experience this behavior is more the norm than the exception. Rebates are designed to make the consumer jump through a few hoops to achieve fulfillment so that the less determined end up not bothering with it. The fact that Epson is giving you the opportunity to resubmit is good, some companies don't allow that.
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#3. "RE: Annoyed with Epson" | In response to Reply # 0elec164 Nikonian since 15th Jan 2009Mon 18-Mar-13 01:42 PM | edited Mon 18-Mar-13 01:53 PM by elec164
Depending where you downloaded the form, it may be time specfic. It appears you downloaded the form that was for February 1 to the 28.
I believe you can still download the form that you need from Epson here.
Hope this helps.
Edited to add:
This reminds me of an inadvertent mistake I made filing my state taxes. The pension distribution company no longer takes out state taxes and only federal. So it's up to me to pay estimated quarterly payments. I went to my states web site and downloaded the PDF's and sent in the payments. But when I filed my taxes, the state informed me I owed not only the amount I already sent, but penalties for not paying on time. When I went to straighten it out with bank stamens showing payment, it was discovered that I downloaded the forms from the year before. It appears the state at the time I downloaded the forms had not posted the new year yet, and I didn't think to check assuming they would have the correct forms for the current year!
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