Generally all printers are sold on this model - the printer is very cheap, almost free, with the intention of the manufacturer to make money off selling you ink later. When the printer fails, we are always out the cost of whatever ink is left.
Knowing that, it's a shame Epson doesn't offer a replacement plan on a 15-month old printer. I can understand being upset.
Not to minimize your situation — your print heads may well be broken — but 50 sheets in 15 months may be part of the problem. Less than one sheet per week is probably not enough to keep the heads unclogged and charged with ink. OTOH, running a few sheets per week just for head maintenance is obviously a waste of ink.
That's one reason I gave up my own printer.
Jon Kandel A New York City Nikonian and Team Member Please visit my website and critique the images!
This is one of the diagnostics to identify dead print head or clogging.
If the nozzle check exhibits the horizontal banding, the head is dead and the printer is out. If not and you see a part of nozzle patterns, which is not horizontal banding, it is a clogging, that might be able to be resolved.
If the horizontal stripes are created by “nozzle test print”, the head is gone. If the stripes are created by printing images, nozzles are seriously clogged.
Before you give up, do the nozzle test print and if you see some nozzle patterns (not your horizontal stripes). If you see the patterns, you might be able to revitalize it.
You can pour distilled water (OEM cleaning solution would be the best) in the docking station by a syringe, while head carriage move to left. Then leave it at least day or more. The trick is that you need to find the timing when pump of the docking station is not sucking the liquid, when the head comes back to the docking.
After that do the one cleaning cycle and test it. It might break the clogging.
Epson printer requires maintenance, especially preventing from drying up the heads and docking station. I had the same printer for 3 years and worked well. Most of thermal heads printers including HP and Cannon are easier to maintain because replacement ink cartridge comes with heads, but Epson retains the better IQ to my opinion.
Perhaps I should have read this before ordering a R3000 from B&H. Ordered it 7/30 to take advantage of $150 rebate and got it last night. Just unpacked and followed directions, got as far as install ink cartridge and then, BAM an ERROR message appears on the LCD. Says to check documentation and turn printer on and off again, but nothing discribes what I'm seeing.
Just got off phone with Epson and after insuring all packing tape,the shipping lock was removed and uninstalling then re-installing ink; the tech seems to think it's a circuit board or internal parts failure. They are sending me a new one with pre-paid shipping label and instructions on sending defective unit back. Not getting a warm and fuzzy feeling of confidence at the moment.
> >>No more Epson printers for me. >> > > >Perhaps I should have read this before ordering a R3000 from >B&H. Ordered it 7/30 to take advantage of $150 rebate and >got it last night. Just unpacked and followed directions, got >as far as install ink cartridge and then, BAM an ERROR message >appears on the LCD. Says to check documentation and turn >printer on and off again, but nothing discribes what I'm >seeing. > >Just got off phone with Epson and after insuring all packing >tape,the shipping lock was removed and uninstalling then >re-installing ink; the tech seems to think it's a circuit >board or internal parts failure. They are sending me a new one >with pre-paid shipping label and instructions on sending >defective unit back. Not getting a warm and fuzzy feeling of >confidence at the moment. > >Pete
>I have an R3000. What did the error message say? >
This is what was on the screen with the lights above the power button and ink drop alternately flashing.
Pressing any button besides the power button resulted in the bottom message changing to “illegal operation” (or something to that effect). And when I checked the documentation (the quick guide as well as the PDF manual) I saw nothing about what I was seeing and experiencing. So I called the Tech Support number for help.
It only took about 15 minutes on the phone with the tech for him to diagnose a defective unit. He first checked to make sure I removed all packing tape and the locking pin in front. Then he had me take out the ink cartridges, turn the printer off then on again and re-install the ink carts. About half way through installing them is when the error message reappears. So he had me again take out the carts, turn the printer off then on again this time not installing the ink and describing what I see. What I saw was the Epson logo appearing on the LCD and changing to a Energy Complaint screen followed by a message to install the ink carts. Then I saw the print head slowly move from right to left, once all the way quickly moved back to the right, jostled back and forth a few time and then try and drop down to park, lift back up then jostle some more then drop down and park. It’s at that time the error message reappears. He immediately said “OH, it appears there may be a major circuit board failure”.
He then gave me the option to either send it back to B&H or they would send me a new unit directly. I opted for them to send me a new unit for which I’m glad I did for not only did they pay for shipping in both directions, but I got a free set of ink carts out of the deal!!
It took 6 days to get the new unit via Fedex, and I have only made one print so far (the new puppy is rather demanding!! ) but so far so good. I can’t believe the difference in quality between my HP Photosmart 8250 and the R3000 prints!
The stripes I see are more likely to be caused by a bad communication link or a bad driver file. I suggest that you un-install the printer and driver. Reboot the computer, remove and preferably replace the USB cable. Try to insert the cable into a different USB port on the computer. Reinstall the printer and its software.
Google for and download SSC Service Utility. Right click on the taskbar and select Head Cleaning then "Initial charge". When the message Confirm appears click "yes".