I have just had some digital photographs accessed via e-mail. One reply that came back was " poor print quality images going to cyan print density all over the place". I didn't send any prints in. I had them re-checked and the person says what he said is correct. I do not understand, I work with professional print companies and have had these photographs printed without colour correction and they are lovely. I have also printed out photographs myself and they are fine. Can anyone shed some light on this comment as I am cross that a statement has been made without explaination. I used a Nikon D700 and shoot in RAW. I may be doing something wrong in lightroom 3, if I am I don't see it.
>Hi, > >Please can anyone help. > >I have just had some digital photographs accessed via e-mail. >One reply that came back was " poor print quality images >going to cyan print density all over the place". >I didn't send any prints in. >I had them re-checked and the person says what he said is >correct. >I do not understand, I work with professional print companies >and have had these photographs printed without colour >correction and they are lovely. I have also printed out >photographs myself and they are fine. >Can anyone shed some light on this comment as I am cross that >a statement has been made without explaination. >I used a Nikon D700 and shoot in RAW. >I may be doing something wrong in lightroom 3, if I am I don't >see it. > >Regards
So that we can help you it would be helpful if you told us exactly what image type you sent by email? Was it the RAW file or TIF or jpg. Were any colour profiles attached? Had you done any editing of the file?
I have hopefully attached one image, there were others but the comment was made about all of them. My first thought was there must be a problem with the printer this person used. Also, why can't I see the problem and the professional print companies I use see the problem? When I pushed for an answer I was told that it was my metering and exposure that was all wrong. Too much cyan. If that is the case, I do not know how to put it right. I feel very upset about the whole thing. I really welcome constructive critisum with follow up of how to correct the problem but there was no follow up.
Gina, I see nothing wrong color wise at all with the above image on this end. You held onto the white details very well, if anything it might be a tick & I mean just a tick underexposed. It could even be that my monitor is not fully warmed up either.
All the EXIF data of your image looks just fine although I do not understand why it states that your white balance is "unknown" especially since you used a Nikon 70-200mm 2.8 lens. Perhaps someone else can comment on this.
Anyhow your image looks just fine to me on my calibrated screen with no cyan cast.
>Regarding the reply, “ poor print quality images >going to cyan print density all over the place”.
Was this comment from a professional print company, or an individual who printed your images? From another statement, below, it sounds as though it was not a pro printer. However, because it evidently took some prodding to get on your part to get additional information I am guessing it was not someone with whom you have established rapport. Do you know anything about their printing work flow?
>I do not understand, I work with professional print companies >and have had these photographs printed without colour >correction and they are lovely.
However, the following statement from another post in this thread seems to me to be at odds with your previous statement:
>Also, why can't I see the problem and the professional print companies I use see >the problem?
Are you saying you get good results from some pro printers, but not others, particularly the one in question, if it was a pro? Simple, obvious solution there!
I am just trying to figure out what is happening, noting that nowhere have you mentioned that anyone, particularly the individual who mentioned poor print quality, has said anything about the quality of the images on their monitors. Do you know if the pro printers that have provided good results for you have had to make color adjustments to your images, especially decreasing cyan and correcting density? You said that they have printed “without color correction,” but if the pro companies "see the problem" and their prints are satisfactory, they must be doing something to correct the problem. What, I wonder?
I agree that is sounds as though the complaining party is the one with the problem, but I don’t know that we can be certain of that.
Is your monitor color-corrected, and when you print are you using the correct paper profile? I would guess yes. Without knowing what it is you do in LR3, it would be difficult to say if you are doing something incorrectly there. And - do you consistently perform the same LR3 operations, or did you do something differently with the problem prints?
The easy solution would be just to say forget about it - it’s their problem, not yours, but that does not answer your concerns, nor might it be the right solution, depending on your relationship with the one who was being critical.
(I took quite long break between beginning this msg. this am and finishing it, so if others have already responded similarly, please accept my apologies.)