I have been using Carbonite for on-line backup for 3 years or so. The price is right, but I have become increasingly frustrated with its limitations: throttling to 2 or 3 GB per day (it is still backing up 32 GB of images I loaded on 12 March!), exclusions of certain file formats, and poor technical support.
So, I added CrashPlan as a second on-line backup in December 2012. It is much faster (only days to back up the same 32 GB of images), supports most file formats, and I have not had to use their tech support (at least not yet).
I am much happier with CrashPlan, but before I disable Carbonite in CrashPlan's favor, I am curious to know if others have had experience with CrashPlan.
I have been using crash plan for about 6 months. I called their support desk one time and they were not able to solve the problem immediately but within 4 hours they emailed me with the answer.
They saved the day for me once also in that I accidentally erased the lightroom catalog file that contained all of my file modifications and also emptied the trash. I was able to pull the file off of crash plan.
I travel a lot and each hotel room I am at, I connect my laptop and it immediatly continues the backup flawlessly.
Compared to Carbonite's throttling, I've also switched to CrashPlan. It's not perfect, but it's much better, and I have no problems throwing 2 TB of data into there (it moves at about 500 GB/month, but that will depend on your internet connection, and I also only have it running 5 hours/day).
Thanks to all who replied - you've confirmed that I should go ahead with the move. I was especially glad to hear about the relatively fast support turnaround. When I found the solution to a stuck Carbonite backup after repeated conversations (chats) with their support team, they would not let me talk with a support manager to tell them what I had found - not a learning culture, I guess.
FYI, I've just returned from a weekend in Boston. Saved 5 GB of images to my disk at midnight. Just checking18 hours later and Crash Plan only has 103 MB left to back up. Carbonite has 4.4 GB left to go. The choice is now clear.
I have not heard of CrashPlan until now. I am still using Carbonite and have been a little unhappy with their limitations though the price is right. I have also used BackBlace to back up the things Carbonite would not . I will have to investigate CrashPlan further to see if it meets my needs.