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Problem getting delivery!!!

leonardevens

US
182 posts

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leonardevens Gold Member Nikonian since 22nd May 2011
Wed 06-Mar-13 08:50 PM

I don't know where to post this, so I will try here.

I ordered a 70-200 mm f/4 lens for my D800. (I won't say from whom I ordered it because the dealer is reputable and my problems had nothing to do with them.) The shipper specified that a signature was required, which is reasonable for something worth $1400.

I live in a condo, and we have a system where people needing entrance are supposed to use an intercom in the outer lobby to tell us they are there. The intercom rings to our home phone, so I can answer it like a regullar call and let the person in or go down and do whatever is necessary. Unfortunately, in this case, the UPS delivery man managed to get into the inner lobby to leave off packages without using the intercom system. The first I learned about the delivery was a note on my mailbox in the inner lobby telling me he wasn't able to find anyone at home.

I then called UPS and was told I could pick the package up after 7 pm at their site. I drove for 40 minutes through a snowstorm, but when I got there, I was told the package was back "on the truck" and I couldn't have it.

Today, the delivery man also didn't use the intercom but fortunately my wife heard him banging on our door, so she was able to get the package. He seemed to be in a big hurry and he told her he would sign for her later. I should note that knoking on a door in our condo is not a reliable way to get someone's attention because if you aren't close to the door, you won't hear it,

It never occurred to me that UPS would make it so hard for me to receive my package. I don't know if this was just a stupid delivery man or the result of new policies they have implemented. I've had packages sent to me requiring a signature, but I've never had such a hard time. I've also had deliveries requiring a signature attempted when I wasn't home, and I've managed to get the package by going to the delivery agent's local location. This was the first time when a delivery agent decided I wasn't home when I was and where they refused to give me the package when I showed up that evening.

Am I just unlucky or have others of you also had problems with UPS or other shippers about deliveries?

Leonard Evens
Professor Emeritus, Department of Mathematics, Northwestern University

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