I was unable to logon from yesterday afternoon until this morning and had the same error message as you. I emailed Nikonians Support using the Contacts button at the bottom of the login page and they resolved the problem nicely. Which just goes to prove what a great team they are.
Steve (Bedfordshire, England) My Nikonians Gallery- please visit and leave a comment A Nikon in the hand is worth two in the bag!
I had to do the same thing earlier this afternoon. For some reason my logon wouldn't work so I emailed for the new password and it STILL did not work. I cleared my cookies, ordered yet another new password and STILL didn't work. It was not until I put in my username in a case sensitive manner that it finally worked. I now think the root problem was that the logon I have used for a couple of years did not match my screenname in terms of case (upper/lower)and that is why I couldn't logon. In my case, I was previously using "melt" as my logon name while my screen name was "MelT". When I capitalized the "T", I could logon.
In the past, the logon name was not case sensitive but today it seemed to change to be case sensitive. They said they were moving to new servers so maybe the security rules call for case sensitive logons now. Just a guess...
Thank you for solving my log in problem. I just tried using a capital N (as in Nikon32250) and, lo and behold, I am back in Nikonian heaven. Perhaps the moderators could put an announcement on the log in screen to alert people to this change
Graham From St. Augustine, FL. "I like photographers, you don't ask questions." Ronald Reagan to White House Press Photogs
Hello, Very nice to know the problem is systemic, my user name has always been capitalized, more of an error on my part when I originally registered than anything ego driven, password has always been lower case. Any time there has been an issue it is always INCORRECT USERNAME. Problem occurred twice over the last two months. Than twice in the past two days, each time I attempted to login I was always careful about upper, lower case entry. Notified tech support twice, each time they fixed the issue, I was willing to change my user name if that would help but nothing in that regard was suggested. Each time I received a nice response from Gerold Brinkema, thanks Gerold. So we are not alone in this issue, that's comforting to know.
Well it is written on the logon failure page that the logon is now case sensitive. How long this has been there, I simply do not know. I do not understand why a posting or blast email couldn't have gone out though to warn about this so there wouldn't be so much confusion.
Same problem here, several times over the last month with the same explanations. The help desk is good at explaining, but frankly it is symptomatic of poor system administration. You just don't take the authentication service offline or modify it without a clear and special advance notice to the user community.