I was trying to take some inside photos in my house yesterday, with Forced Flash, but the flash didn't fire on every shot - as I believe it's supposed to. When it didn't fire, I got very underexposed photos, with a white balance that must have been either daylight or flash, because they were very warm toned (incandescent lighting was on in the room). I tried auto flash as well and it didn't have any better luck. Battery was fully charged, wasn't shooting in burst mode, I tried P,S,A settings (shooting raw), all to no avail. Oh, and I deleted the pictures, so I can't post them or check EXIF. Maybe I'll try again today. Any guesses? Is it an Operator Error? Any experience with Panasonic Service? Thanks.
Edited to add that I checked EXIF on several images in Bridge that were completely black, and that I know the flash DIDN'T fire, but the EXIF data shows that the flash fired - in whatever flash mode I had selected. I'm thinking there's a problem with the flash unit.
#1. "RE: LX-3 Flash Problem?" | In response to Reply # 0Wed 15-Jun-11 05:36 PM
Follow-up. I emailed Panasonic and their web site indicated a 3-5 day delay for a response. So I was surprised to find a response only an hour or so later. They recommended a camera reset, and provided detailed step-by-step instructions. I performed the reset several times, but no joy. Emailed Panasonic back and got a prompt response indicating that I should send the camera to their Texas facility for repair or replacement. Since it's out of warranty, I expect to pay a fee. Just hope it isn't too expensive, because I really like that little camera. At this point, I'm pretty pleased with their customer responsiveness.
#3. "RE: LX-3 Flash Problem?" | In response to Reply # 2Wed 15-Jun-11 07:53 PM
I don't think mine is a flash interval problem. Often the first try at a flash photo fails, along with several more, with an intermittent success. But an examination of EXIF data says the flash fired, with the flash control setting I had entered. I think the camera's sending the correct signal to the flash, but for some reason, it just isn't firing. I'm sending it in for them to repair or replace.
#5. "RE: LX-3 Flash Problem?" | In response to Reply # 0
Panasonic just called with the news that repair will cost $240!! Flash unit and a circuit board need replacement. What would you do?
I'm going to look at replacement camera prices. I can't believe that this little flash costs more than my SB600. And I'm also unhappy that the camera is only about a year and a half old and needs a repair that costs 75% of what I paid for the camera new!
I suppose I can just keep the camera and use it in daylight until it dies. Or I can get it fixed and either use it or sell it and buy something else. But I really liked carrying this camera with me on trips as a backup to my DSLR. Right now I'm kind of in shock, and will call them back Monday with a decision, but I'm not very happy.
Well, I've come to a decision. I remembered that my American Express card doubles the warranty of most things purchased with the card. The camera is beyond the original one- year warranty, but since it is less than 2 years old, I can get it covered by AMEX's warranty extension. Whew! Thank you American Express!
#6. "RE: LX-3 Flash Problem?" | In response to Reply # 5Tue 19-Jul-11 11:42 PM
At least there is a small ray of a positive note! I feel your pain; I enjoy taking my LX3 everywhere and would be frustrated if it were to break down on me. I hope you can get it back better than new!
p.s. On a somewhat related note, I am still searching for that small, carry-everywhere camera that fits between my LX3 and D200. If my LX3 were to break down I would be in a tough spot!
#7. "RE: LX-3 Flash Problem?" | In response to Reply # 0
Well, I filed a warranty claim with Amex and got an answer this week. They accepted the claim and refunded the entire purchase price of the camera! I'm still in shock at Panasonic's repair cost, but thanks Amex!
Now I'm in a real quandry. Do I have it repaired for $275? Replace it with an LX5 for about $400? Something else? Do nothing and just carry my Nikons (in addition to my D7000, I have a D40X which is pretty small with the 35mm or 18-55)? I would love to hear your suggestions. TIA.