Nikon's track record for Firmware updates
What is Nikon's track record for firmware updates?
I have a 990 and they only had a couple updates for it.
* Do they listen to user feedback regarding bugs?
* Do they listen to user feedback regarding missing features?
* Do they fix bugs?
* Do they implement new features?
* How long does it take them to make an update
#1. "RE: Nikon's track record for Firmware updates" | In response to Reply # 0Covey22 Charter MemberWed 17-Mar-04 02:40 PM
Firmware releases would come in several flavors:
1. A release to fix clearly obvious bugs that made it through QA and directly affect camera operation.
2. A release to provide desired (by who? Gnomes up north? The trolls down in Marketing? This is a "relative" term. ) features while rolling in additional fixes. Missing features - that's a very gray area - if the firmware can support it, it can be done; however, it doesn't mean that it will be done.
Do they listen to user feedback regarding anything? I'm sure they do, but it would have to come through several channels. One clear channel is the repair and modification of units through their service operations - as units come back from the field, I'm sure their service arm is keeping track of types and numbers of failures or repair reasons which are fed back to the engineers. Another potential source is the professional organization arm - the pros are often using equipment of all kinds (pro and consumer) and they get a chance to provide feedback as well. Another is the retailers - repairs and returns through that section are also useful and very visible, especially with larger chains like Ritz/Wolf. I seriously doubt they look at the forums and e-mails - they have access to solid statistics through their repair channels alone.
The firmware track record isn't the fastest out there. It took almost a year and a half for the CP5000 to receive an update to enable RAW functionality. The 5400 is still waiting for the same thing. The D100 got a bit more attention because of it's popularity and the need to get full compatibility with Lexar's Write-Acceleration technology, but required returns to a repair depot. The D70 supposedly will allow the owner to do the upgrades.
#2. "RE: Nikon's track record for Firmware updates" | In response to Reply # 1vchong Basic MemberWed 17-Mar-04 05:04 PM
>2. A release to provide desired (by who? Gnomes up north?
Hmmm... I didn't know we Canadians developed firmware for Nikon. Interesting!