My dealer (in the U.S.) sent my D100 to the Kentucky UPS address on Nov. 14. It should arrive there on Nov. 18. Unfortunately, I found out this morning from another Nikon Advanced Systems Dealer that he had received an Email from Richard LoPinto, Nikon VP of Marketing for SLR systems dated Nov.18 (Two days from now) that the upgrade service in Louisville has been discontinued and will now be carried out, along with all other repair services at the Melville and Torrance Service Facilities. I have a copy of the EMail to verify this. So my new D100 is on its way to Louisville, where it will be forwarded to Melville and endure another 3 - 4 days in transit in order to sit in the repair queue for 7 days and then be shipped back to me in in another 3-4 days. What should have been a four day event will now take weeks and I will not have the camera over the Thanksgiving Holiday.
This EMail says, despite the change, they will only post this change on the website on Nov. 20. If you are about to send yours in for the upgrade, wait. If it was sent in the past few days like mine, best of luck.
These people make great equipment but are clueless about customer service! I've purchased a CP5000 with accessory lenses, a 24-120 and an 80-400VR, a D100, an SB-80DX, an SB-50DX and a coolscan iv in the last several months and own an F100. I guess I am not a valuable customer to them!
OK, I stand corrected. Despite the info in the Nikon email, they did not ship my D100 on to Melville. It was upgraded and, according to the UPS tracking info, reshipped back to me less than 20 minutes after being received in Louisville.
Of course, my dealer had been bugging his Nikon rep. so perhpas she helped things along.
The store I deal with called me yesterday,to tell me they got an e/mail that Kentucky will no longer do the upgrades. Today I picked up my D1X at Melville got it back after three days and that was after they mailed me a card, so you know it never went to Kentucky. And I took my D100 there last week. I seen another member droped his camera off in Melville so I figured I would give it a shot.
There seems to ba a fair bit of confusion within Nikon about where the upgrades will be done in the future. I got my D100 back from Louisville yesterday although the Nikon Email said the upgrades werer being discontinued. The UPS tracking and the tracking on the Nikon web site showed that it spent a total of 20 minutes in in the Service Center before being shipped back. It's a shame you have to send the camera anywhere for this type of upgrade.
The Nikon web site was, according to the Email, supposed to be changed to reflect the transfer of the upgrades to Melville and Torrance on 11/20. As of this morning, it was unchanged.
My sentiments exactly. As I said in my earlier posts, the UPS tracking info showed my camera spent exactly 20 minutes at the service facility in Louisville. With unpacking, repacking etc., the upgrade could not have been much more than a plug it into the computer, run the software event - just like upgrading from the web.
I think Nikon is missing a big opportunity here to leverage their advanced system dealers - let them do it for customers or have them distribute a CD with the upgrade on it to users who want to do it themselves. This would make it difficult for gray market owners to get the upgrade which seems to be part of the motivation. My company burns and sends CD's for about $2.00 a piece including packaging and postage.
I called Nikon's 800 number yesterday toconfirm that Torrance was to be doing firmware upgrades. I was told they had to be sent to Kentucky. I told her the Website showed that Torrance and Melville were to be the new locations. She had to go and check, came back and thanked me for telling her, she hadn't been briefed by the company! So I phoned Torrance and asked if I could drop it off, and pick it up next day (today, Friday). But noooooooo! 7 business days. You read that correctly, seven business days.
Yep, that's what the Email said. So you wait 7 days plus travel time for an upgrade that takes minutes! We should really mount an Email write-in campaign to Nikon. You know there will be others in the future. At this rate, my camera will be getting UPS frequent flyer miles.