Finally (after days of delays because of a bit of snow in England!) recieved my D300s...Immediately suspiscious of the photocopied and stapled instruction manual, tried to register it on Nikon.co.uk and has been confirmed it is a grey import!!
I'm guessing it's not eligiable for the flashback SB900 offer....
Nowhere on www.camerabox.co.uk can I see information about it being an import, I guess I've just got to return it, should've known the price was too good...
I've not dealt with Camerabox, and as you say their website does not state that their items are grey imports. On the other hand, it doesn't state that they are official Nikon imports either, and there must be some reason why their prices are lower than the respected reputable dealers...
A bit of Googling shows up a higher-than-you'd-expect number of complaints about Camerabox making misleading statements about whether they supply official import goods, and (sadly) about difficulty in obtaining good after-sales treatment from them (returns, etc).
I hope you get this resolved to your satisfaction.
Well it's all boxed up again ready to be returned tomorrow. The site does have a refund section but we'll see how accurate THAT turns out to be....I'll keep you posted! Wish I'd done that google search before ordering, lesson learned!!
Just hope the refund comes before the flashback offer ends and I can go spend it at JESSOPS this time!
The website as well as invoice specifically states goods come with 12 months manufacturers warranty. Nikon will not carry out repairs on grey imports.
Unless the goods come with an European Warranty card there is every chance it is grey. Camerabox refused to send me this card whan I contacted them. I am now in possession of a Nikon lens which cannot be repaired under guarantee.
Taking into consideration this Company's reputation I would not send the lens back to them and I will definately not be byuing from them again.
"A UK based company delivering from the UK" - that's carefully worded.
I got my D300s from London Camera Exchange, price-matching to £1120. I think it was Clifton Cameras I price-matched but their price has gone up if I'm recalling correctly (I'd have bought at Clifton Cameras except they don't do part-exchange). RGB photo are selling the D300s body at £1148, you could buy there or price-match that at a bricks and mortar store if you're in a hurry.
Wed 06-Jan-10 07:02 PM | edited Wed 06-Jan-10 07:05 PM by Len Shepherd
The returns policy is http://www.camerabox.co.uk/returnspolicy.asp - assuming this is who you bought from. Apart from getting the returns authorisation number and notifying within the Distance Selling Regulations time limit of 7 working days the good news is they appear to be a UK based "Ltd" company - you can do a free search at Companies House to double check http://www.companieshouse.gov.uk/ . If you set up an account for a small fee you can download the last trading accounts, names of directors etc. WARNING FOR UK RESIDENTS. The UK has a very unsatisfactory domain registration regime - which allows firms in the Far East to have a domain name like "We sound legitimate.co.uk" - even though they are not UK based. It is wise to follow the "contact us" link to look for a UK address and to check if they are registered at Companies House at a UK "Ltd" company.
Photography is a bit like archery. A technically better camera, lens or arrow may not hit the target as often as it could if the photographer or archer does not practice enough.
Thanks Len I guess that's reassuring, hopefully it will be fairly straight forward. I won't be making that mistake again! I spoke to the credit card company and they said if I send it back they can back me up if I have any trouble so fingers crossed. Cheers chaps
Section 75 of the Consumer Credit Act gives you certain rights if you paid by credit card, (not debit or charge). I believe that they are jointly and severally responsible for the transaction. If the vendor plays up you should approach the card company and ask them to remove the transaction from your statement. Also, credit card acquirers who provide card services to vendors running web sites have stringent rules about showing returns policies on line. They also may be able to help. Finally, the 1979 Sale of Goods Act may also afford you some protection. If you telephone the government helpline called Consumer Direct they will advise and pass it on to Trading Standards if appropriate.
I'm sorry to hear about your problem with grey import camera. It does not surprise me though as this Company has a habit of doing this. I bought a Nikon lens in 2009. All attempts to get an European Warranty Card from Camerabox has failed. As you know Nikon will not repair goods without this card as well as invoice.
If you Google this Company you will see loads of bad reviews regarding their customer care, problems with credit card and slow refunds.
I have no doubt that they misrepresent their goods on the website. It clearly states on site and invoice that goods supplied come with 12 months manufacturers warranty. This claim is worthless.
I have contacted their local Trading Standards office and am awaiting their reply. I would urge you to do the same if you cannot sort this out.
Thanks for all your replys guys, I sent the camera back saying how annoyed I was to have bought a grey import. In fairness to them they have refunded the full cost including the shipping. Big relief! Went to my local independant camera shop (www.chiswickcameras.co.uk) and bought a UK D300s body for £60 more than camerabox but including a lot more satisafaction!