I just called what I thought was El Segundo to get someone in the Dominicans. He told me they will no longer be 24hrs and they will be handling technical support that Nikon is closing it's US tech support so that it can be outsourced there instead.
I've had to deal with these guys with my D200(currently being serviced)and they are clueless and if this is what my tech support will become I might as well be calling Dell in India. What a shame.
I bought my D300 body from Fumfie.com in late April. It came with no warranty paperwork - no place to register the equipment. Odd, but I'm still loving my D50 after almost 4 years of heavy use.
In the 5 weeks I've had the D300, it's chewed up 2 memory cards (Digital Film - 16 Gig). While it might be a defective batch of memory cards, it might also be a problem with the D300.
So while Fumfie has been good about working with me so far, I'm nervous. After all, this is $1500 I can't afford to throw away. If the camera body is defective, I need to get it fixed or exchanged.
Unfortunately, there is NOTHING in the box that indicates who I might contact at Nikon to provide service. No US contacts that is. I'm free to contact someone in a dozen other countries.
I figured that can't be right, and have been hunting for a service center, or other source of warranty services. No joy so far. Right now I'd be happy with a call center in India - something to register the fact that all may not be well with my D300 in the event that it goes turfside before I've gotten my money's worth out of it.
>... > >Unfortunately, there is NOTHING in the box that indicates who >I might contact at Nikon to provide service. No US contacts >that is. I'm free to contact someone in a dozen other >countries. > >I figured that can't be right, and have been hunting for a >service center, or other source of warranty services.
It would seem that you have bought a "grey market" import... ie a camera not officially imported by Nikon USA. This means that even if you do contact Nikon Service in the USA they will not help you. You will have to continue to work with your retailer. If you were not aware that this was a "grey market" item or the implications of that, I would strongly suggest you make every effort to obtain a refund for your defective camera. Good luck.
"A Step Backward Mar 30--NikonUSA has apparently outsourced most of their customer support, as I'm receiving quite a few comments and complaints about what now happens when you call the Nikon technical support hot line. (Note to NikonUSA: you might want to invest in English lessons and a spell checker for your Internet responses. The text of responses I've been copied on lately by users is, to put it politely, embarrassing.) It appears that not only are the new folk not exactly fully up to speed on Nikon equipment, but they're also not linked into any of NikonUSA's customer databases, don't have familiarity with many of the high-end products (DSLRs, etc.), and have no easy way of escalating things to someone who might have the answer."
Something I discovered while trying to register my Nikon Products. If you go to www.nikonusa.com, then click on Service & Support, then Product Support you will have an opportunity to set up a profile. This includes entering the serial numbers of your gear. When you enter the numbers, the website will either take them or tell you that they cannot be located (meaning you have a gray market item and it cannot be registered).
The good news is that when you do list your USA gear in your profile, you have access to their tech support people 24/7 to ask questions and set up trouble tickets to ship your gear in to Nikon USA for repairs. The added bonus is that your gear is listed somewhere in case it is lost or stolen.
Do yourself a favor, and call the 800 number. off hours, you will get a message saying what the hours are. During hours, the techs will no longer tell you that you can call 24/7, and a few times, I have had them catch themselves and say "oh, sorry, it's no longer 24 hour support". Or, ask them if they are available 24/7. The answer will be "no".
I had many interactions with the phone support people for five or six weeks back in March and April. One guy I spoke to told me he was in the Dominican Republic. Repairs are still Stateside, don't worry. What happens is that if you have a question that requires the support folks to speak to the repair folks, you are put on hold for a bit while they call the repair center.
Their English (at least the various people I spoke to) was fine (some were native English speakers), as was their writing. They were all very nice and very helpful, but I was not asking technical questions, just variations on a theme of "Where's my lens?"