Interestingly the 888 number listed won't work from my Florida area code, the non-toll-free number did.
Also, they will NOT pro-actively replace them, even if you give a credit card as security. You send it back, they verify and send back to you later, said it takes 2-3 weeks round trip.
The gentleman there said that the new update DOES caused incompatibilities that did not exist before (but he's Lexar, so who knows, but that's not inconsistent with the Nikon article).
YOU must pay shipping back to them, they pay shipping of the new card to you.
For me -- I have exactly two Lexar cards. This will be the SECOND return on one of them, and the first on the other, so shipping and time enroute is a real issue. I complained pretty loudly that they aren't even covering shipping, to no avail.
Pathetic -- two cards, and between them they will take 3 exchanges. So far.
Unresonable by Lexar on return cost of shipping and no expedited (credit card on hold) return process for their premium priced products. Fortunately my Lexar 1000x were not in the serial number recall.
Sandisk had a different policy on ny Extreme Pro 128GB 100MBs and 32GB 90MBs returns. They issued prepaid UPS return label and expedited replacement once receiveing my cards (in one business day)but then used USPS for their return to me for a total 6 business days from my door to my door. I wish more premium priced item vendors would respond so appropriately to premium priced items.
Good luck with speedy replacements ... and thanks for all your useful posts. Jim
I sent my four 16 gb 1000x cards back to Lexar for replacement last week. Total turnaround time will be about 2 weeks once I receive the new cards next Wednesday (shipped yesterday). Cost of sending the cards to them was three first class stamps. I can live with that.
Sat 22-Mar-14 07:22 PM | edited Sat 22-Mar-14 07:43 PM by DudleyG
I sent 4 of my 1000x 16gb cards to Lexar this past week (arrived in Boise, ID yesterday - Friday). Insured for $300 and it only cost me $14.00 shipping via UPS. All 4 were bought about 2 years ago, so I figured it is a bargain to get 4 new cards for $14 to replace 4 cards that have been well used. Not complaining, most folks would opt for that kind of a deal.
>I sent 4 of my 1000x 16gb cards to Lexar this past week >(arrived in Boise, ID yesterday - Friday). Insured for $300 >and it only cost me $14.00 shipping via UPS. All 4 were bought >about 2 years ago, so I figured it is a bargain to get 4 new >cards for $14 to replace 4 cards that have been well used. Not >complaining, most folks would opt for that kind of a deal.
That's a fair point (less so if replacing a smaller number), but I think my annoyance is the delay. What I'd really like them to do is take my credit card as security, ship the new cards in advance, and THEN I send the old one's back, so I am not without.
I stated it as annoyed at shipping costs, and I am a bit, but it's more time frame. There's really no downside to them in doing what I describe above, that I can think of, other than a bit of record keeping.