Is my nikon repair center being honest with me?
My D3 developed an electric fault. It started by slowly discharging batteries even when the camera was not in use. I should have send it in for repair at the time, but stupidly I did not and just got used to removing the battery every time I stored the camera away.
What started as a minor nuisance developed into total failure overtime and one day the camera stopped operating altogether, leaving with it the unmistakable smell of a short.
I sent the camera to the local nikon authorized service center. These guys have terrible customer service (long storiES), but as they are the only nikon authorized repair shop in the country, most nikonians just put up with them.
It took them two weeks to send me an estimate, claiming that the DC/DC board as well as the image compression board needed replacement. Total cost over 700 euros.
I did an additional inquiry to a reputable independent service shop in the UK that provides good service, but their cost estimate, based on the "official" nikon diagnosis, was even higher. I found it strange as they usually have competitive prices, but as a result, I ended up ok'ing the local nikon service estimate.
As all of this was sounding somewhat fishy to me, I asked for the replacement parts to be returned together with the repaired camera.
Over a month later (!), I got a call saying that I could pick up my camera. When I dropped in to the nikon center reception desk, they returned the camera but the replaced parts were nowhere to be seen (neither were the battery door or LCD protection screen, but that is a different story). As I complained, they called the lab, and I was then told that they would ship the parts directly to my place, as the "technician" was away for a few days and they had to wait for him to sort it out.
The parts did end up returned by mail to me. Two circuit boards, part numbers 1S598-015 and 1S598-014. I have some electronic engineering background and none of these boards look like an image compression board, but I could be wrong.
I don't have access to a parts or service manual. I did some google lookups, and the only thing I found was a post on a german board ( http://www.dslr-forum.de/showthread.php?t=1082510&page=2 ) with a problem similar to mine, that state that these boards
were replaced and that the cost of the repair was 250 euros.
There is a guy selling a service manual and parts list on ebay, but before I spend any more money, I was wondering if there are any technicians around this board or someone that has access to these manuals, that could look up these part numbers, and also what the part number of the image compression board is.
I really want to get to the bottom of this, as if these guys are not being honest then they should be put right, for the sake of the local nikonian community.
#1. "RE: Is my nikon repair center being honest with me?" | In response to Reply # 0EpicDan Charter MemberSun 08-Jul-12 05:15 AM
The easiest way to test the cards without a test bench is to place them in a known-good camera and see if it fails. You have the card numbers and (I assume) a known-good camera. If you can smell the short it is often easy to find the hot spot but a short may take out adjacent electronics. Is it worth an additional 866USD to find out your card was bad?
I shouldn't assume and maybe I missed it - does the camera work correctly after the repair?
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#2. "RE: Is my nikon repair center being honest with me?" | In response to Reply # 1Sun 08-Jul-12 02:34 PM
The camera is fixed. And the boards are visibly damaged. So, that is not the issue.
The issue is that the service center gave me a repair estimate that included the replacement of the "DC/DC board" and "the image compression circuit" (their wording) charged me over 700 euros, and returned to me the repaired camera and the replaced parts, that, on the surface, look just like two DC/DC boards.
Looking up on google, I found a guy in a german board that had a similar problem to mine, had the same boards replaced and paid 250 euros (different country, different repair shop.)
My suspicion is that "the image compression circuit" was just a scam to overcharge the repair.
If someone has the description for part numbers 1S598-014 and 1S598-015, and can also look up the part number of the the image compression circuit, please help.
#3. "RE: Is my nikon repair center being honest with me?" | In response to Reply # 2kstrongs Registered since 04th Oct 2011Sun 08-Jul-12 03:06 PM
I have a suggestion. Write down the part numbers of the IC's on the boards. The ones with a lot of pins. Type into google the numbers on the IC,s. Go to data sheet. See if any parts are image ICs. If you list the part numbers, I can look them up. Or take a pic of the boards and post the pictures.
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#4. "RE: Is my nikon repair center being honest with me?" | In response to Reply # 3Sun 08-Jul-12 10:14 PM | edited Sun 08-Jul-12 10:37 PM by ramadap
These are the boards in question:
These are the ICs:
One of the ICs is partially burnt, hard to read the numbers.
LV5603 7FCY seems to be a power controller.
8233SB 7N.5 I couldn't find.
#5. "RE: Is my nikon repair center being honest with me?" | In response to Reply # 4Tue 10-Jul-12 09:58 PM
I have looked up the service and parts manual. There is no "image compression board" as such. Image compression is done on the main board that holds the expeed processor.
The circuit boards returned with the camera are indeed just DC/DC boards.
So the repair center misrepresented the repair and overcharged me. I'm now waiting for their reaction to my complaint but I'm not hopeful.
Would nikon headquarters be interested in this story? Anyone to complain to? or is Nikon just too big to care?
#6. "RE: Is my nikon repair center being honest with me?" | In response to Reply # 5D3Xwannabe Nikonian since 02nd Jul 2009Tue 17-Jul-12 11:28 AM
IMHO, Nikon SHOULD be interested in your story. If they are "too big to care," they will soon be "too small to do business with."
People like us who buy their products, are buying primarily on their past reputation. If they develop a bad reputation, or allow their authorized repair stations to rip people off, they won't have us as customers very much longer. We'll just shift all our stuff to another manufacturer and be on our way. We photographers are funny that way, huh? haha
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#7. "RE: Is my nikon repair center being honest with me?" | In response to Reply # 4marsjan155 Registered since 29th Apr 2013Mon 29-Apr-13 08:08 AM
>These are the boards in question:
>These are the ICs:
>One of the ICs is partially burnt, hard to read the numbers.
>LV5603 7FCY seems to be a power controller.
>8233SB 7N.5 I couldn't find.
Hi, and sorry for my english
I have problem with same part - 1S598-015-1, and more specifically with the biggest transistor, its burnt and i can read only A2... do you have a bigger image of this part(DSC_0526.jpg)? I would be grateful for your help.
#9. "RE: Is my nikon repair center being honest with me?" | In response to Reply # 8davidhilos Registered since 02nd Oct 2013Thu 03-Oct-13 05:58 AM
This is an old thread but let me share some inputs.
Those two boards are DC-DC boards.
I have a copy of the service manual and I even have the actual parts.
Just let me know if anybody still have some questions.
Some fix I did before on D3/D3s