My D3 was heavily damaged in Namibia this summer and needed a couple of new LCDs and a memory board. The repair, by Nikon, was a bargain, and my camera works like new. However, after my first transfer of a few test shots I noticed that the camera was reporting another photographer's copyright notice embedded in the shots! I investigated further, and discovered that the other photographer's custom settings were also saved in my camera! I did a web search and found the other photographer. I emailed him, and he replied that he had sent his D3 to Nikon for a buffer upgrade a few weeks before mine went in. I suspect that somehow his old memory board found its way into my camera. I notified Nikon and they were horrified. The offered to send me an RMA and they'd re-repair the camera immediately. So here's my question: my D3 works fine; should I go through the hassle of sending it in again (and being without the camera for several weeks)? Also, after viewing the online report of a brave soul who replaced the shutter on his D2h, I'm nervous about having my D3 opened up too many times, even by professionals. Would you leave well-enough alone, or return it to Nikon?
If your camera is now working fine and you sent it in, do you think Nikon would (1) install a new memory board, or (2) reset the one in there now with a new camera's default settings? I'm guessing (2). You can do that yourself.
I would send it in. They may pull a cheap repair on you but I would prefer to be able to blame them then yourself. Besides with your complaint it might convince them that they need to swap in a new one and they will warranty it for 90 days or 6 months. I cant remember.
Since it's really their problem are they offering free shipping? I would complain and see if I could get free shipping. The reason we have back up cameras is when the main goes crazy or nikon does.
Sat 07-Nov-09 02:55 PM | edited Sat 07-Nov-09 02:56 PM by Len Shepherd
The first issue is does the serial number confirm it is your body? If not there has been a mistake and you do not legally own it. Nikon are paying shipping and repairing immediately so it should be back within about a week.
Photography is a bit like archery. A technically better camera, lens or arrow may not hit the target as often as it could if the photographer or archer does not practice enough.