I ordered a D3 from Adorama a while ago and it arrived today- that's the good news. Bad news is its serial # starts with a "2" and there was no USA warranty info in the box- as well, the quick start guide (only 1) is in Japanese. I thought I was getting a USA version.
The invoice cites the camera as "US-282401-N" and the cost was $4999.
I really do not want to give it up, but feel misled and owed at least some form of rebate or alternate warranty.
As I understand it (please correct me on this if I am wrong)- I can only get service through Adorama if I need it?
My D2X never needed service in nearly 3 years, so I don't know how much of an issue this is.
If you ordered a D3 and got grey market camera, send it back. I would not trust a new camera to techs from Adorama or any 3rd party service company used by them. Look at what 1D3 shooters are going through, I would not want to relie on a 3rd party service to make the camera right.
this sounds a little low for Adorama. I'm the first to think these guys are not all choir boys, especially where used or "demo" are concerned. But new merchandise I thought was safe with them!
A 5K camera, I'd want USA version.
Doug D3s, D3x, D700, fine glassware (Nikkor and Zeiss), Think Tank bag freak. Singh-Ray, Heliopan, B&W are filters of choice. SB-900 X 2, SU-800 commander. Studio lighting PCB einstein X 3, AB400, beauty dish, octabox, Apollo, Sekonic L358.
The Nikon USA sticker should be quite easy to see once you open the battery compartment. I would call Nikon customer service and give them the serial number. They will confirm one way or the other whether it is USA or not. If is not USA I would send it back to Adorama.
I just spoke with Nikon- interesting (bad) news Adorama is not an authorized Nikon dealer The D3 box has "D3 (J)" above the barcode in the lower right side- this means meant for Japan- USA boxes are marked "D3 (U)" Its not just the box- the serial numbers match
Nikon said that they would not touch the camera for service- even if I was willing to pay for it- any service would have to go to Japan
Confused, Adorama is definitely a U.S. Nikon Dealer - I have purchased U.S. Nikon equipment from them? chellman - do you have a phone number and name at Nikon? What has Adorama said - call them, I have always found them to be very receptive to any questions, and potential problems.
Now Adorama, as well as B&H, does sell grey market goods, but they are ALWAYS labeled as such. Plus, I have not seen any grey listings, except on e-bay, for the D-3.
I think solution is clear...."return to sender". You shouldn't expect to pay top dollar for a camera that can't be serviced in North America. I think your frustration of returning your D3 now is worth not having it possibly for longer period later if it doesn't work and you have to send it off for servicing. george Toronto, Canada
You need to contact Adorama,,they will need to explain what they have sold you and if or how they made the mistake of selling a USA model that is not,,. This is not good very good on their part and they need to come up with an adequait explanation for you and the rest of there customers,,. Could be they are not even aware of whats happened!!
I called 800-645-6689 (Nikon digital tech support) for the info listed previously- I may try to register it today as well, but it is clearly not a Nikon USA product.
The receipt is interesting- it lists 2 items, the first is "INKD3-NIKON D3 DIGITAL SLR CAMERA- $4999.95" then "the above line has been cancelled"- below that it lists "US-282401-N- NIKON D3 DIGITAL SLR CAMERA- $4999.00"
So it appears I got a $0.95 discount for gray market. 282401 is not the serial number of the camera.
I have never had problems with Adorama before this- I hope to get a call from Jack Gold tomorrow to fix this mess.
They say that the proof of the pudding is in the tasting - sign on to Nikonusa.com and try to register it. I registered mine and then verified it in my account. If it won't go through, then you'll know.
Dave Harris Life is short, death is long, there is no perfection in life, only in death; perfect stillness. Enjoy life!
Man, you are playing with fire here. Why even try to register it? It doesn't even matter if Adorama is an authorized dealer, which they probably are. The fact is, the camera is clearly not a USA model, and you say the serial no on the box doesn't match the camera?! Man, something really stinks here. I would have already sent this thing back, and I think Adorama owes you an apology. This mess is another reason I decided to stick with my local dealer.
>One reason this is still going on is that I learned about it >just as Adorama closed yesterday- I want to speak with >someone there before just sending it back. Credit card has >been notified. > >The serial number on the box matches the camera- the other >number is on another sticker on the box and the invoice.
OK, I understand now. You will have to talk with them first, anyhow, since you will need an RMA. Hopefully, this was just a mix up because I've never heard of this happening with them before.
It is indeed unfortunate that Adorama were not given the right of reply before this fuse was lit. There may be many like me who started to wonder whether I should cancel my D3 order with them in light of this disturbing revelation. These threads have long shelf lives and you have a read a good way in to determine that original author was a victim of a mistake, rather than the fraud he was protesting.
I've had over $20,000 worth of Adorama purchases satisfactorily filled during the past 18 months, mostly for Nikon and related paraphernalia.
It therefore struck me as odd to think that Adorama had just fallen off a cliff, especially when it was suggested that they are not an "Authorized Nikon Dealer". Then I checked the Nikon USA site and, sure enough, they're an official distributor for the D3 (and other Nikon equipment.
The D3 appears to be a great product, and clearly demand is way out stripping supply. Frustration seems to be driving a lot of "Ready, Fire. Aim".
It's just a camera! And no doubt it will be superseded by another superb model in 6 months or so (D3X perhaps)!
Oh, c'mon! Sure, the guy probably over-reacted a bit with the posts, but I can understand it. He just sunk 5k on a non-USA market camera, Nikon themselves tells him Adorama isn't an authorized dealer, and it's the weekend and he can't vent to Adorama. If it happened to me, I hope I would have the patience to sit quietly awaiting resolution. But, I probably would have wigged out a little too.
>Oh, c'mon! Sure, the guy probably over-reacted a bit with >the posts, but I can understand it.
I agree, he spends $5k, finds out the serial number doesn't match and NikonUSA (granted, it was falsely) tells him that Adorama is not an authorized dealer...
I'm thankful for the warning.... many of us know that Adorama is an authorized dealer, but what if this was DealerXYZ and you were thinking of ordering from them because they had just recieved their shipment late Friday?
sounds like an honest mistake. I am glad they acknowledged that they sent you the wrong product. I have purchased from Adorama in the past and would be surprised if they tried to pull a 'fast-one' on you. george vincent toronto