Well I ordered my D2xs from BH , I dont like going down to the city unless absolutely necessary, and they shipped it when they said they would and it was delivered a day early---only it wasn't delivered to me, someone named ee signed for my $4500 camera. To be honest BH has been doing everything they can to resolve my issue. But when I spoke with the carrier they stated there was no signature in the signature box someone punched in the ee and made off with my new D2xs
>Well I ordered my D2xs from BH , I dont like going down to >the city unless absolutely necessary, and they shipped it >when they said they would and it was delivered a day >early---only it wasn't delivered to me, someone named ee >signed for my $4500 camera. To be honest BH has been doing >everything they can to resolve my issue. But when I spoke >with the carrier they stated there was no signature in the >signature box someone punched in the ee and made off with my >new D2xs
Sounds to me like the carrier is on the hook for this one - I doubt B&H can do anything about this. I would stay on them like flies on a rib roast if I were you. I wouldn't get off the phone until I was as far up the chain as I could go on the phone, and until they agree that they screwed up by delivering it to someone who A) wasn't you and G) didn't sign for it. Did you have insurance on the shipping? Do you live in an apartment complex? Keep us posted, man, and best of luck...
>I don't think so unless the address on the shipping label >was incorrect. If everything was correct at the B&H end >then surely it's the carriers responsibility.
Exactly - how could they be expected to be responsible for a package that was addessed correctly once it leaves their warehouse? This would open them, and any mail order operation, up to fraud on an incredible scale.
I think, even if FedEx (UPS or USPS) were to accept responsibility, B&H would have to file the claim, not the person to whom it was addressed... otherwise, anyone could just walk into FedEx and say "my shipment is missing... I know you don't have any paperwork, but I was suppose to have 7 new Lamborghini's delived last week, direct from Italy."
I don't understand US law, but in UK law it's the person you have a contract with who is responsible -- ie, the supplier you gave your money to. They are able to make a claim to the carrier.
Did you pay by credit card? If so, your credit card company will help you out, as (I think internationally now -- but, again, check for US law) credit card companies are jointly liable for purchases. You may even have insurance for the first 30 days -- one of my cards has this.
Very sad story. We live out in the country and know our UPS guy on a first name basis. I almost always have to sign for B&H deliveries, if not always. I don't know if they base it on total order cost or if they require signature on all shipments. They are pretty much the only company I have to sign for though. Most of the time he leaves the packages on the porch.
I guess my point is that I am wondering how someone else could have taken possession of the package. Do you live in apartments where someone could have pretended to be you by just happening to be in the hall when the delivery was made?
Any information might (or might not ) be helpful to others.
I hope it all works out and be sure to let us know what happens.
I have spoken with BH they have filed a claim with the carrier, I live in a house, we have continuosly asked the ups driver not to leave anything on the porch because of situations like this. I like my house I dont like my neighborhood. My usual guy shows up about 4-5 everyday so when I got home at 2:45 and checked my status and it said it was delivered and ee signed for it I was like @##)**^(. I called ups and the told me ee signed for it but in the signature box there was no signature I feel the driver hit ee and left my package to fend for itself. so now some lowlife has an expensive piece of equipment he will probably try to sell for 100 bucks.
Stick up 'Lost - reward given $100' posters on all street lights etc in your neighbourhood. Who knows, someone might be 'stoopid' enough to fall for it but make sure you video anything so I can watch it on America's Dumbest Criminals!!!!
This is a good idea... I would guess B&H might be a step ahead of us here. The criminal will probably end up trying to sell it on eBay or CraigsList. The innocent guy/gal that buys it for $3000 will be awful bummed out to learn the history of the camera.
No resolution yet, I have spoken with BH they are awaiting resolution from ups or should I say oops because they called me and informed me when they cross referenced the signature it came up with the local high school as a drop off point so they are looking into to it. I asked how could the driver mistake my house for a high school but then I realized when they make bulk deliveries they usually have all the boxes on a cart so it could be possible they the delivered it there. They said they will attempt to retrieve from the school so we will see what happens.
Still no resolution I called BH this morning and they said that they are still waiting a resolution from UPS and suggested I call the carrier directly so I did just that and they informed me that an investigation is still under way. Well that was fine until I asked to speak to a supervisor and all of a sudden they will have a resolution for BH tomorrow end of business hmmmm sounds like something funny going on here
"they will have a resolution for BH tomorrow end of business hmmmm sounds like something funny going on here"
Well I couldn't let it go at that so I called them back and I got someone who explained the procedures to me, so I will make an amends to ups and say nothing funny is going on it is just the way the procedures are set. I will say customer service is severely lacking because had the agent explained it to me the 1st time I would not have had to call back for clarification a 2nd time
That's unfortunate, and one I fear happening at work sometime - ANYONE can sign for a package thats delivered here, and very often it has been delivered to different departments. The only good this is we work in a closed area so if someone signs for it, the driver is going to know who it is. I dont think I've ever actually signed for a package thats been delivered here for me (but have multiple times for items delivered for other people) - and reading this, thats pretty silly on my part.
The thing is, do you want to be the one to have to sign for it, and risk not being able to actually sign and it going back to sender, or do you allow others to sign for it and risk this happening. Both situations carry risk.
>Did you call the school that took delivery of the original >package?
No, I did not call the school because apparently there are 3 different schools with 3 different administrations within the one building.I thought about walking down there as it is only a couple of blocks from me, but it was pointed out that if I was to walk down there I still would not get in because I am not a student or the parent of a student that attends that school. I will wait to see what happens tomorrow
Well the saga is over I received confirmation from ups that the package was not retrieved and they will reimburse BH, shortly thereafter I received an affidavit from BH, so I had a choice to make whether to have them ship another D2Xs in 30 days as their insurance requires or have them reimburse me. So sadly after this fiasco I decided against having them ship it to me, no way I was going through this again I will avoid shipping at all cost from now on if it is going to be a high end purchase I will go in and pick it up at the store. So I went for the refund because I figure I can go into the store and get it now, but with the new D3 due out any time now I will wait and see if they drop the price on the D2xs or at least offer a rebate before I rush out
With 'respectable' rumors now swirling, it won't hurt to wait a month. I'm not sure who this jeff-c guy is, or where he gets his info, or how Nikon hasn't silenced him... but he is usually correct in his predictions. An August announcement (right before the show in Sept) seems likely. I'm still clinging to the idea of an anniversary announcement sometime here in July.
>So I went for the refund because I figure I can go >into the store and get it now, but with the new D3 due out >any time now I will wait and see if they drop the price on >the D2xs or at least offer a rebate before I rush out
I'm really glad it worked out for you! But I wouldn't hold my breath for a D3 unless you are in no rush. An August announcement (if it actually happens) means you probably won't have a camera in your hands until 2008. When the D2x was announced (in October IIRC?) I ordered one the following March and didn't get one until early July. Fortunately my camera store (one of the perks of buying locally) lent me their demo D2x for shoots, including a week out of town, until my own camera came in.
I am sorry about your ordeal. I just wanted to say that this is kind of a fluke event and really shouldn't turn you off to mailorder. I have spent 10s of thousands of dollars with B&H and really have had no problems whether it it getting in an ink cart or my D2X. Most of my equipment have been bought mailorder from reputable dealers. Our course horror stories such as yours do pop up from time to time but they aren't the norm.
As Mel said, don't let this put you off mail order. Like him I have purchased many thousands of dollars worth of items from B&H alone. Everything from ink cartridges to lenses to my D2Xs have arrived without any issues.
I do 99% of my big purchases through the internet including laptops, palm organizers, a projector for my home theater, and other high end items. I have never had a problem with items arriving.
But mistakes do happen occasionally. Fortunately in this case B&H had their (and your) butts covered so the only loser was UPS as it should be.
thanks for all the support I will not be put off on mail order but I will ask if possible for the carrier to verify signature before releasing the package, because I do understand that there are a lot of items I will need and will not be able to get without ordering online like an RRS Bracket for whenever I get my new camera.
Wow!!! I have read throught every reply.Friend i feel for you.I do not know where you are from or what you limitations are(if any), but why not take a nice day and travel in Manhattan?You can spend some money and have a bite to eat(if you have any money left after leaving B&H)When i need to go to B/H, I get all exicited i mean i make it a big deal... To me it's an experience that does not get old... if you have never been there just that in itself is a treat.. from the time you are rushed in the door(because there is always some behind you eager to share the experience) to seeing the overhead rail system- it's something to see.The whole system runs like a well oiled wheel!I wish everything was run as smooth.. I dont not know of your past experiences in NYC, but i know when i picked my new D2 and 12-24 I could hardly contain myself... and besides they pick up your parking! there are 2 lots there or just take a train.. I'm glad that your situation turned out for the better. Happy Shooting. Cheers Gig
To me it's an experience that does not get old... >if you have never been there just that in itself is a >treat.. from the time you are rushed in the door(because >there is always some behind you eager to share the >experience) to seeing the overhead rail system- it's >something to see.The whole system runs like a well oiled >wheel!I wish everything was run as smooth.. I dont not know >of your past experiences in NYC, but i know when i picked > my new D2 and 12-24 I could hardly contain myself... and >besides they pick up your parking! there are 2 lots there >or just take a train.. >I'm glad that your situation turned out for the better. > Happy Shooting. >Cheers Gig
Yeah, I know I used love to visit B&H all the time when I worked a normal shift I work in lower Manhattan, but for the last few months I have been doing the midnite shift and the thought of leaving work at 7:30 in the am and waiting for them to open at 9 doesn't appeal to me. I know they have parking but, I really dislike driving into the city the traffic sux no matter what time you come. But I hope to be back on a normal work schedule in the fall then I will again be able to spend my lunch hour there
That happened to a friend of mine recently. He ordered a new EOS 1D Mark II from J&R. He looked at the UPS website at work and saw that it was left on the porch w/o a signature. When he got home the outside box and inside box was cut open, the Mark II slipped out, and the box taped back up. J&R replaced it and sent another one and it got there fine the 2nd time.
Years ago I sent a bunch of lenses via UPS to be cleaned by Nikon in Torrance, as I always do once a year, and it was stolen somewhere. I got my money from UPS promptly.
You never know when something will get stolen, so always get it insured.
I just had a similar experience - different vendors, though, and a different ending. KEH shipped it, and FedEx delivered. The item in question is expensive but not as much as a D2xs. KEH shipped it and I got the usual email notifications. I tracked it on FedEx and saw that it was on a truck for delivery.
Around noon I got a "package delivered" message from FedEx. That surprised me, since I was waiting for it and there had been no indication of a delivery. (KEH ships this sort of item signature required, but both UPS and FedEx sometimes seem to randomly ignore this instruction.) Worse, when I went outside, it wasn't there. I called FedEx immediately - this would be at most 10 minutes after the "delivery" and alerted them of an error. 45 minutes later a FedEx truck pulls up and hands the package to my wife for signature. I have more than a sneaking suspicion that the package was misdelivered and that the driver got a call so went back to claim it.
_____ Brian... a bicoastal Nikonian and Team Member
My gallery is online. Comments and critique welcomed any time!
Well I finally have my D2Xs, I went down to Calumet photo today and picked it up. It felt so right in the store as compared to my D70 but that is what is to be expected. I look forward to some great images as I work through the learning curve
>Well I finally have my D2Xs, I went down to Calumet photo >today and picked it up. It felt so right in the store as >compared to my D70 but that is what is to be expected. I >look forward to some great images as I work through the >learning curve
Have been following this thread with interest Darryn. I got my D2Xs about a month ago via online ordering but, luckily for me, no probs with the delivery. Very happy it's all turned out well in the end. Enjoy the camera and the learning curve (I know I am with mine.) Very pleased for you.