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D2X - Banding??? - UPDATE 6/23/06 - Thank you Nikon!

rmigliaccio

Barrington, US
4272 posts

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rmigliaccio Administrator Donor Ribbon awarded for his very generous support to the Fundraising Campaign 2015 Nikonian since 10th Mar 2004
Wed 16-Jan-08 01:02 PM

Attached is a picture (with a 100% enlargement of the suspect area) that appears to have some "banding" type of action on a portion of the background. This striping has occurred in a number of my pictures and I am wondering what it is. This picture was taken with the D2X, a 70-200 VR with 1.4 teleconverter, ISO 200, 1/2500, F5.

Any thoughts?

Thanks!

Edited to add the following text from an email received 6/14/06 from NIKON:

"According to our engineers, the occasional blurred background is a characteristic of the optical system under specific shooting situations where light may be adversely distorted. It appears the water was creating these conditions in your case. Since it appears you were using a teleconverter, the effects of this distortion were magnified. There is nothing wrong with your camera or lens.

Thank you for your patience and assistance during this investigation. Please continue using the camera normally, and if you ever have any other problems, please don't hesitate to contact us."


I have written to the other contact I have at Nikon (a name I received from Berger Brothers) to see what his thoughts are on this response. For now, it sounds like it is a light anomaly that is perhaps enhanced by the resolution capability of the camera. I'm not sure I'm happy about that; however, it has happened only a few times and it sounds like indeed it is not an issue with the camera, so there may be nothing I can do except hope that it does not happen again.

FURTHER EDIT: I have heard from the other individual at Nikon (responded promptly to my email, by the way, as has always been my experience with Nikon (thank you Nikon!!!). He replied:


"I confirmed the details that {were given to} you and this is the answer. I wish it was more technical, but sometimes there are unique situations such as this that do not have a highly technical answer. This is a very unique situation and one we have never seen since the release of this camera over 15 months ago....What I would like to do is email you return UPS label to get your camera, lens, and teleconverter in so that I can have our technicians check everything out before your next event. We will test all components serperately and together and assure they are working within specifications. I think this is the best option and we will be able to give it a clean bill of health."

Now in my mind - that's customer service!!! Thanks again Nikon!

FURTHER EDIT (6/23/06): I sent the camera into Nikon on 6/15. I received an email on 6/21 indicating that they were almost done evaluating the camera, lens and teleconverter and that I would get a call the next day with details. In fact, yesterday (6/22) I received a call from the Assistant Service Manager advising that the work was done and asking me if I needed the camera sent out that night for delivery Friday (because they would if I really needed it). I said no, that sending it out on Friday would be fine. Plus she would be able to get back to me on Friday with the details of what they did, as she did not have the paperwork at that moment; rather only the indication that the work was complete. Sure enough, this afternoon (6/23) I got a follow up call indicating that the camera would ship today and that I'd have it Monday; and that the AF on the camera and lens were adjusted, all items were brought to "good working order" and everything was cleaned. Nikon's attention to this matter was outstanding and I thanked them profusely (and this post can be considered a public "thank you"!) I look forward to receiving the package on Monday and having fun again with this fine camera!!!

And thanks again to all who replied to this thread!!!


Rob

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