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Defective brand new NIKON D2X

superturi

Paris, FR
17 posts

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superturi Registered since 03rd Apr 2006
Sun 02-Apr-06 11:13 PM

I want to make a complaint and give you my opinion about some Nikon Products and your costumer service:

I just bought 2 weeks ago a brand new top of the line Nikon D2X camera in Paris, France.
Serial No. 5069554

After shooting with it for the first time, I clearly noticed that it was defective, and when shooting at very open apertures with 3 different lenses at: f2.8, f4, f5.6, the image lost a lot of detail, looked blurred and foggy, which makes the camera completely useless in terms of quality.

As soon as I could, I immediately returned the camera where I had bought it in a store called "Le Grand Format", but they told me that I had to go and see a Nikon Service dealer directly.

I went to Nikon Service (File No. 635912), and showed the technician the pictures in my computer that I had taken with the D2X where you can see clearly the problem (cannot attach files). He then took the camera to make a quick test, and came back after 2 minutes saying that the camera had a problem in the focus settings and had to be taken for repair!

I find that really, a lack of professionalism from Nikon by NOT replacing such a "HIGH END" product immediately for another brand NEW one, leaving the client with NO camera and with a brand new investment that doesn't work, and with a BIG doubt if it's ever going to be perfect again as you would expect when you buy such a top of the line new product!

So I leave my brand new camera for repair, and 3 days later they call me to say that my camera is ready fixed, tested and repaired, that I can pick it up.

So I go immediately to Nikon Service to pick it up and bring it home. I put the battery on, the memory card, a lens and shoot 2 pictures. I make a zoom on the screen to see if the problem has been fixed, but SURPRISE..., it's exactly the same; a brand new D2X that doesn't work, that was NOT fixed an that I CAN'T use!!!!

So here I'm in my house with a bad product with a bad service! What a shame!!! That says a lot to me about your company.

I have been a professional photographer for more than 12 years, I own myself many camera systems such as; Hasselblad 6x6, Sinar 4x5, Horseman 4x5, Mamiya 6x7, Nikon F5, and have been working in fashion, advertising, architecture and travel for many clients and magazines, and I find this situation completely unacceptable.

So I'm here to tell you, that you have a terrible customer service and that your brand new top of the line products are defective!

So I suggest that you modify your customer satisfaction guarantee, and exchange in such cases the defective products just bought, for brand NEW products, and make sure that your clients are satisfied and happy. I feel robbed and betrayed by a brand that I could trust with my eyes closed, but now I have BIG doubts.

Hope you take this complaint as serious as I do, because I will make sure I either get a new camera or get my money back!

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