NIKON CUSTOMER SERVICE IS NOT VERY HELPFUL
I just got off the phone with nikon customer service. I mentione a few concerns that I had:
1) No 30 day trial of capture 3 because I loaded the software on mac os10.2 to find that this software does not work. I was informed that the only way would be for me to reformat my entire hard drive when the fix is available.
2) I asked if the mac version of nikon view would be made to work on mac OSX soon and I asked if it will have the same capability as the pc version to program new curves into the camera as I have been experiencing exposure problems . I was informed that this was the first time they have had anyone complain about exposure problems. As far as a fix for nikon view she did not know when that would be available. It was recommended that I and anyone else with concerns, write a letter to nikon's corporate office and that I/we should not expect a response for up to 60 days. The address if you want anything done is:
Nikon INC., Corporate Office
Attention Quality Assurance
1300 Waltwhitman Rd
Melville, N Y 11747
#1. "RE: NIKON CUSTOMER SERVICE IS NOT VERY HELPFUL" | In response to Reply # 0herbet Basic MemberThu 03-Oct-02 05:06 PM
I'm sorry you had a bad experience with the customer service but in the plus side, NikonView does work with OSX 10.1.5 and Nikon has just released a new version a couple days ago that should make it compatible with 10.2. C'mmon, You can't blame Nikon for the mess Steve Jobs creates every time the OS gets upgraded can you?
#2. "RE: NIKON CUSTOMER SERVICE IS NOT VERY HELPFUL" | In response to Reply # 1Ritimo Registered since 07th Aug 2002Thu 03-Oct-02 05:48 PM
I recently sent them an e-mail about the exposure problem....so they have heard about it before. Maybe they should take a look at this group to see how many owners are experiencing exposure problems.
#3. "RE: NIKON CUSTOMER SERVICE IS NOT VERY HELPFUL" | In response to Reply # 2kakapo Registered since 07th Sep 2002Thu 03-Oct-02 06:47 PM
Funny I was told the same thing when I complained about exposure and soft image problems. The thing that gets my blood boiling is that they went out of their way to say that no one else complained about this problem. It's like that's the line they are to use when someone calls about this problem. Seems they are dealing with this problem by not admitting it. They tried to blame it on the CF card. Which was tested and approved by their own people. I ask to speak with a supervisor and filed a complaint and got a Case #on this problem. You know the problem that no else is complaining about.