It has now happened to mine. The exposure and focus failure problem that has plagued so many others has now infected my beloved D2h. Almost the same symptoms as reported by others. Mine was working great. I did not use it for about a week and then when I needed it most, auto-focus would hunt and internal metering was dead.
Mine was purchased in March of 2004 from a local camera store. approx. 5,500 plus or minus frames shot.
I have read the other posts in the forum, I wanted to post on a new thread to let others know this is not a small percentage of cameras going through this. The D2H does have a problem and I would suggest we all inquire of Nikon corporate what the real story is. Do we all will have to pay postage and insurance on our return of the camera on what really is a defective component in the camera? Have any of you read the small print on your warranty card that Nikon takes no responsibility on the safe return of your camera?
Mine is going in the mail on Monday. I will keep everyone up to date on its journey.
I also thought my D2H was immune to the dreaded exposure/focus problem. It worked flawlessly up to its point of failure. So, just beware. I think it is a weak link in the design/manufacturing process of the camera.
Mine is in the mail, $49.00 dollars poorer due to shipping and insurance which I want Nikon to reimburse. They will not of course, however, if this is a generic problem with the D2H, they should.
My D2h has a dead meter, but AF still works, so I haven't sent it in yet... It just *always* says I'm underexposed.... oh well.
My serial # is 20124xx, purchased in March from Samy's in LA. Im guessing around 20k frames on the odometer.
Also, I got to play with the new D2X last weekend, and it's a nice camera. Built just like the D2H, except there's a thin crop mark in the viewfinder to show the high speed crop area. It's toggled by holding the FUNC button on front and rotating the rear dial. Pretty sweet and easy to change on the fly.
Will I be getting one? No. I like my kidneys right where they are, thank you.
I too though I was one of those who got away from this defect, I have had Firmware 2 since the day it came out, and only today this my camera's meter started acting up. Giving me readings like 1 sec at 2.8 even when camera is pointed directly to the afternoon sky. Though my focusing seems to still work, but I noticed I was getting more unfocused images after the meter went bonkers.
I envy those who are in places where repair is just a drive away, here in the Philippines with (I am guesing) less than 20 D2h bodies, our service center has yet to hear such a problem, even worst has yet to work on a D2h body. My only choice is to ship it to another country like Hong Kong or Singapore, even though I don't know anyone from both countries.
P.S. Camera is about 10 months old with about 15k images, the only thing I remember doing the first time with the camera recently is connecting to my PC via USB to try out Nikon Capture Camera Control.
I thought so too, but thats only till your unit gets the problem. Those being reported here (in the internet) are most likely a small fraction of units sold, but there may be more units with problems with owners not frequneting forums like this.
Here in the Philippines, out of the less than 20 units in the country, I think 3 or 4 has already been sent out (to Hong Kong or Singapore) for repair. So here were looking at a 20% affected, and that doesn't look good.
>Does anyone have any idea how many D2hs are out in the real >world. I have to think that the problems we see are only >with a very small fraction of the units sold......?????? >Ted
This is my first post! I have been reading all the posts regarding the D2H metering problem - thinking, Ha! I am still OK ! Well, not any more. My D2H is now on the way to Nikon UK for repair. Mine seems to be suffering from the identical problem as described in Kengo's post. I also have noticed a loss of sharp focus - although the AF still works.
The annoying thing is, when I explained my metering/focus problem to Nikon, they said they had not heard of this fault on the D2H before!
Thankfully, it is still under warranty (just!!) - but it cost me £20.00 to send the unit to Nikon. I shall wait to see what they say....
My meter went out after about 6 mos. and Nikon USA (Melville, NY)took care of it. The wait time was not bad (about 2 weeks), and the meter now works.
In addition, although focus seemed fine, I asked them to check it, and according to the invoice, they did. They also gave the whole camera a going over and specifically cleaned CCD without my asking.
Cost would have been approximately $300 US if it were not for the warranty. As others have pointed out, the shipping charges from me to them (including insurance)were hefty, but they returned the camera to me at their expense.
I'm hoping nothing else goes wrong because I love the D2h--its feel, the pictures it produces, the way white balance performs . . .
Hi Brad. I posted a query obout the same symptoms last month,but noone replied. Mine worked flawlusly untill really needed. Same thing AF hunt and metering numbers miles out.(about 6000 frames) Luckily i live close to Nikon in Mississauga,and took it to them.As this was a "pro" model i was put on a quick repair list.They estimated 10 days,it was done in 5,then i went and retrieved it.
I asked if this was a concern for Nikon and was told no,but he seemed to know what the problem was almost immediatly.A number of people who frequent the Nikon D1 BB have had this problem to.
One complaint against the service,i left many, many, voice mails with the manager and his assistant,and NONE were ever returned. I only spoke with a real person ,i think,due to my persistant phoning to talk about this and happen to get someone near their phone at times.
I'm still not 100% sure i like this camera.Canon may get my upgrade business if Nikon is not carfull.
Mailed D2h on Monday the 15th, it was signed for on the 17th at Nikon in Melville, NY. It was put into their computer system on the 18th. I called today to get its assigned service order no. so I can track it through their system. As of today, the 19th it has been approved for warranty repair and I was told to expect a 7 day turnaround time. So if I am lucky, I may see it just after the Thanksgiving holidays. The camera has been assigned the B2 service designation which according to the legend on the web site means moderate repair - major parts replaced.
The first 42,000 frames on my D2H were absolutely perfect. And just like the others, I thought mine was immune from the metering failure. (SN 2009xxx)
But on an assignment yesterday it failed on me. The focus still worked, and the camera still worked fine in manual exposure mode, so I was able to work two assignments and got perfectly fine images.
Nikon's NPS has a loaner D2H on it's way to me at this moment, which I should have early next week. Once it arrives I will be sending mine in for warranty service, which is estimated to take about 10 days (instead of the normal 7 days) due to the Thanksgiving holiday.
I will still be using my D2H this weekend, however I will also be carrying my Sekonic light meter, along with my faithful F100 as backup for my weekend assignments...
Hi All I'am new to this forum but felt i had to join after my D2H's Meter went bang for the second time in six months and after 15,000 Shots. The SN(201****)The problem is more widespread than one would Think. I know of at least another 2 D2H's that give trouble.
Ok.. That makes at least three of us with D2H's in the service dept. right now. I've same problems as you two.. Meter dead and erratic focus. Under warranty and about 2500 shots on the clock. Mine has been in since the 18th(Nov.) Same repair codes as yours, Brad.. I just hope this won't take too long.. BTW.. serial # is: 2016*** I'll keep you posted on repair/turnaround time. Steven
Mine died after 700 snaps. Not quite the same symptoms, though. When my meter went, everything else went, too. I was getting readings and the screens showed numbers, but none of it made sense, nor would it respond to any changes I tried to make. I whined until B&H gave me an exchange.
My D2H returned today with metering problem repaired. Nikon paid shipping (2nd day air UPS) back to me and camera actually arrived on my doorstep on Friday, Nov. 26th. Not bad turnaround time for having been sent around the 18th. My parting advice is: Give Nikon a chance to make this problem right but MAKE SURE to follow up on any communication with the repair shop. A few small snafus but my repair experience was an overall pleasant one. Their communication with me was timely and thorough. I appreciate that.
My camera has now been repaired and is in Nikon's shipping dept. being prepared for transit according to Nikon's web tracking system.
Not too bad of a turnaround, in terms of a repair. They must have it down to a science now. I still do not expect to receive it until after the Thanksgiving holidays.
I started to visit other forums and make a list of names of others having the same issue. I listed 36 just from sportshooter and Nikonians forum. There are six (6) other camera forums I visit that I did not start my count. I dare to say though some of us may be listed in different forums with different login names and I did not go to the trouble of trying to figure out if I had duplicates or not. So take my figure with a grain of salt.
I will be happy on the return of my baby, as long as the problem is permanently fixed... thats the key.
Just got home from work and what was waiting for me???????? Yes, back already. It seems to be working great. What a fast turnaround!!! Will test out all functions later. The repair receipt showed the exposure board replaced, everything else adjusted, camera cleaned.
Sixty bucks in shipping and insurance costs later, my nine-month old D2H (2012...) is on the way back to Melville due to metering issues. This occured without warning while shooting in A or P modes only. Hopefully, Nikon Service can also fine-tune its AF, which is not even close to being as sharp as my F100. epalma
Just to broaden the scope of the discussion.....The D2H's seem to have some sort AE and/or AF problem. Do you think the two flagship cameras the D2X and the F6 will have the same problems. There has to have a once and for all solution or else all Nikon flag ships will listing badly. Any comments. Ted
Some people have reported that when they sent their D2h's in for other repairs, Nikon replaced some of the meter parts as well (PCB I think). This indicates that Nikon knows what the problem is and how to fix it. I would expect that the D2x and F6 should have the non-faulty meter right from the factory.
Hi Nikonians-- I have been reading the replies to this thread, and would like to add my experience. I was just at a hockey rink this evening, taking some pictures, when all of a sudden, the light metering system showed underexposure. Specifically, at f2.8 and ISO 1600 the metering system with A aperture priority reads 1/60 sec. Change the f-stop or ISO, and the metering system will adjust the desired shutter speed for the same net amount of light. Autofocus and other camera features seem to be working OK.
My camera: D2H, serial 2014xxx, purchased 4/2004. Lots of use, but no questionable handling or storage issues.
For this repair, does anyone know if I have to send the camera to Nikon factory in NY (I'm East of the Miss), or would a 'local' Nikon Authorized Repair Station suffice?
(And to think I didn't understand why other photographers wanted to take a backup camera to an important photoshoot--at least before tonight!)
I located this community while searching for a solution to the metering problem I experienced today.
The metering issue (as you all are well aware of) is flat out broken. At f/5.6, I get a shutter speed of 1/4 with the lens cap on, and it does not change when I take the lens cap off.
I haven't taken any photos for about a month, but no questionable handling or strorage procedured were practiced between when it worked, and now when it doesn't.
The Serial number is 2012###, so well within the range of known problems. I bought the camera in May of 2004, so it is still under the USA warranty, but here's where the big problem comes in...
I live in Thailand, and as far as I know there are no Nikon offices in Bangkok or anywhere else -- the closest seems to be Malaysia, but my camera is under USA warranty.
The cost of shipping to the Torrace or MElville repair facility is not the biggest problem... when Nikon ships back to me, they will without a doubt add the value of the camera to the shipping for customs, and I will have to pay duty on the camera. In Thailand, it's about 20%. I really do not want to spend close to $800 just on tax duty on an item I've already paid for -- it would cost the same for me to fly a friend out here with the camera.
My question is -- what would the best option be for me to get my D2H fixed? Does anyone here have any knowledge or insights on how to take care of a repair from overseas?
It would seem to me that Nikon would ship it back and clearly indicate that the camera was repaired. They would indicate the value of the repairs that were billed and that would be the amount you would pay duties and taxes on. I believe that is the way its done across the Canada/US border. I would check this out with your local government office or maybe they have a website that talks about warranty work outside your country. Regards Ted
Have you called a local Nikon authorized dealer? Or the Malaysian service center? They may have some insight on what to do. Also, it might be cheaper just to pay the Malaysian service center out of pocket even if it's not covered under the warranty.
We share similar problem, I am from the Philippines but my warranty is in HongKong. To avoid the risk of more damage from shipping and tax, I just decided to have the local Nikon Distributor handle my repair. They quoted me $175 for the repair, which is not bad considering shipping and insurance to and from HongKong (for which I doubt Nikon HongKong is willing to pay shipping back to the Philippines) would cost the same. Suprisingly the local Nikon Distributor has the part I need but don't have the equipment to calibrate the meter and AF to specs after the part replacement, good thing they gave me a loaner to use. SO the longer it takes for them to get the tool to calibrate the better since I will be wearing out someone else's shutter
I think you are right. I have the same problems a month ago. I brought this D2H about a year ago. While one days I am using it, it suddenly drop dead on me. I send it back to Nikon and they have replace some parts and send it back to me in around 7 days. It is working find now, bit I am afriad this problems might pop-up again. Let's do a statiatic. my one is around 11 months old and I have shot amost 5,000 photos with it before it have problems. How about the others.
Not in my case. The problems did start after the firmware upgrade, but not immediately, and there does not seem to be a cause-effect relationship. As for number of shots . . . Although I haven't kept track, I know from the digitial folder on my MAC that the camera has been used (only by me) rather lightly and always handled carefully. Very frustrating! First it was the meter, now the focusing. I'm getting ready to return it to Melville. Dennis
Yes, I was running firmware 1.0 for both A and B when the metering on my D2H became non-responsive. Upgrading to firmware 2.0 after the problem didn't make a difference.
There has been some mention that this problem might be related to camera use. I've logged over 50,000 pictures with my D2H before I had the problem (mostly on manual while using spot metering as a reference to adjust my manual settings.)
Currently, my D2H is visiting Nikon in NY where it is 'in service' for warranty repair.
Has anyone had the metering or auto-focus go bad AFTER the factory repair?
My 7month old D2H metering system failed on 11/25/04. S/N 2014xxx with ~300 photo's. Had been working fine with 2.0 firmware until the magic day. I had already planned a vacation to California before the meter died, so decided to drop it off at Torrence since I was in the general area. I did find one thing interesting when I dropped it off for repair - The lady wanted to make quite sure they had my correct mailing address since I "would probably be receiving a letter from Nikon pretty soon". After she thought about why the camera was in for repair - she added "or maybe not". From this exchange I got the distinct impression that Nikon is very aware of the metering failure and plans to send something (probably) to all D2H owners quite soon. She did not elaborate further. I just hope this "letter" will give me a warm fuzzy feeling that they indeed know the root cause of the failure and that the board they fix mine with won't fail again shortly.
I just received an email from Nikon after I asked them if the D2H is discontinued or if there are any known problems with the latest produced D2H's. Here is their response:
As you know Nikon Inc. has announced a significant price reduction for the D2H camera. The new "street" price is US$1999.
The D2H is not discontinued, this reduction simply brings the price of the product more in line with the market and reflects technology changes and price decreases over time.
There is no issues that have be reported with any newer models\verisons of the camera.
Thank you for contacting us. I hope this information is helpful. If we can be of further assistance, please contact us by return e-mail or by telephone to our 24 hour a day, 7 day a week toll-free technical support number, 1-800-645-6689."
Shoot nature with respect and don't trample it or startle its inhabitants. :)
Would you mind following up on that email with Nikon and ask them what they mean by "newer models/versions" of the camera? I think we all would be interested in that response. Perhaps they can peg their response to serial numbers.
"In Kyle T's response to my question, the following was stated:
"There is no issues that have be reported with any newer models\verisons of the camera."
What is meant by newer models/versions of the D2H? Is there a certain starting serial number that is safe to buy that avoids the problems with earlier D2Hs? If so, when did it start production? I know of problems with cameras bought with serials numbers like 2016xxx and maybe even one with a serial number of 2023xxx. Are you referring to the firmware version, which is at 2? I know there have been problems with the AF and exposure functions that have required parts to be swapped by Nikon. I want the assurance that I won't have to send my $1,999 camera in for repair anytime soon. I know there will always be a faulty product, but not to the levels I have seen.
Thanks for your help as I am very close to buying one, but I just need to know some answers before I plunk down that kind of money to essentially replace my beloved F5.
Mark Halstead "
Below is Nikon's response:
Thank you for your question.
There is NO new models of the D2H camera only the one being manufactured. The D2H has been a tremendous hit and many, many thousands of cameras have been sold in the US. The D2H is an excellent balance of price to performance and has opened up digital photography to a new group of users. We are sure that you will be happy with your D2H for many years to come.
Regards, Kyle T. Nikon Technical Support Nikon Digital Imaging"
It seems they evaded my question about serial numbers.
Shoot nature with respect and don't trample it or startle its inhabitants. :)
I haven’t had my D2H very long. Couple of months. Last week while shooting basketball, the camera with the 50mm f/1.4 attached took a hard wild basketball pass head on in the lens, shoving the camera into my face hard enough to give me a black eye that was hard to see out of for a couple of days. After shaking the cobwebs off, I continued shooting, and have shot plenty of football and basketball since, and the camera is working fine. That must say something about the build of the camera.
I have a couple of questions that come to mind as I read this thread.
1. I see no one has posted their entire serial number. I wonder why? Wouldn’t bother me to post the entire serial number, but I’m curious to why no one does.
2. For those that have shipped their D2H’s (or other bodies or lenses) back to Nikon for service, do you ship the camera in it’s original box, and does Nikon return the camera in the original box?
On the matter of the serial number - I am guessing - often you have to indicate your serial number to Nikon to get downloads (firmware and software). Nikon has a record of serial numbers. I, for one, would not want someone else using my serial number to get a download thereby possibly jeoparizing my relationship or ability to deal with Nikon if all of a sudden their computers start showing inconsistencies as to the source of a particular serial number.
>Gary: > >On the matter of the serial number - I am guessing - often >you have to indicate your serial number to Nikon to get >downloads (firmware and software). Nikon has a record of >serial numbers. I, for one, would not want someone else >using my serial number to get a download thereby possibly >jeoparizing my relationship or ability to deal with Nikon if >all of a sudden their computers start showing >inconsistencies as to the source of a particular serial >number. > >Rob
That makes very good sense. I would not have thought of that. Thank you very much.
I'm the latest unfortunate one whose D2H's AF and AE both died at the same time. I've no idea how it happened. It was working fine and then next day focus won't lock and AE overexposed the shots by almost 2 stops. Packed and sent it to Melville, NY today. Now waiting to see what Nikon says.
Well, here I sat on Christmas morning looking forward to taking my D2H out of the bag to capture the day. Alas, my D2h has crapped out like all the others in this forum...a big "Bag of Coal" on this holiday morning. I have been using the D2H regularly since it was purchased back in August 2004, all except for the past 2 weeks. It has performed flawlessly up until now. When I turned it on this morning, the meter was jumping all over the place...either giving me Hi or Lo readings, jumping all over the place, with the viewfinder and LCD flickering wildly. The pictures are either totally black, or extremely overexposed. The autofocus seems to be working OK. Very disappointing, not what one should expect from a Nikon. I have about 3,500 exposures on the body. Serial #2016914. Guess I'll be firing up my trusty F100.
Well, I began the new year by joining your group! My D2H (SN 2014XXX, purchased on April 8, 2004) awoke on New Year's morning with a terrible hangover. Regardless of the light, its exposure was always the same. Only if I zoomed the lens, would the exposure change. So tomorrow, I'm sending it to the Melville Clinic for the Nikon 12-stop program. A trip to Africa is in the works for June. I'm nervous. I have planned to take another digital body, but now am considering a film back up, too.
Someone wrote that only the first batch has the possibility that the meter breaks. So far nobody with a defect had a higher serial number. This seems to confirm it that only the early models are affected (early build and not early sold!).
The film cameras have comparable meter electronics and are not more reliable. The risk is just different.
"You cannot depend on your eyes (or AF) when your imagination is out of focus." Mark Twain
This exposure & focusing problem is clearly wide-spread. My body sn: 2015xxx has already made the trip to Torrance and back with a $700.00 price tag for the main board. I tried to talk directly to Nikon in an effort to determine how common the problem, but to no avail. Hopefully Nikon will step up, admit the problem and issue a no-charge fix.
I too am now another Nikon D2H owner who has suffered the dreaded metering issue.
Mine was purchased new via a dealer in Hong Kong (serial number 20141**) in August 2004.
Used it last week in Manual mode with no problems at all. Dug it out today (a fine sunny bright winter's day) for some motorcross action in Aperture priority mode.
With my 300mm F4 AFS Nikkor set to F4, the shutter speed was 2.5. Changed to my smaller zoom AFS lens and the shutter speed did not alter.
Only way I could get any decent pics was to put the camera into manual mode and dictate both sets of readings (f-stop and shutter speed)
Not overly happy with the clarity of the images tho so maybe I also have an AF problem as well as the metering.
This is not too disimillar a problem that faces another toy I own - a Ducati motorcycle. It became apparent that certain models in the range also had an inherent 'fault'. After many members of the Ducati club I frequent highlighted their own experiences with the problem to Ducati UK, there at least seems to be some coherent acknowledgement that the problem is in fact common and not just affecting the odd machine. This does seem to be a common issue that owners face when dealing with what are perceived by many as 'prestige' brands (I see Ducati and Nikon in a simillar vein when it comes to their brand image). The companies are very reluctant to acknowledge that their beloved product could ever possess an inherent flaw and certainly won't confirm it to you in any written communication. I think it is valuable that we as users are highlighting our experiences here so that both service and quality levels can be improved by the OEM's.
I am due to contact Nikon UK tomorrow about my problem. I will be including a link to this thread in my correspondance to their service dept. In light of what is obviously not a one-off fault on the D2H I would be pretty unhappy if I have to foot the costs of returning 'the' major asset of my livelihood/earning potential (i.e the tool I need to do my job).
Well guess I am joing the club ! My D2H bit the dust this morning, with the same problems as in previous posts. I purchased my camera in March of 2004. SN 2014XXX. Its on its way back to Nikon. Mine failed with no warning. Worked fine about a week ago when last used. Took it out of the bag this morning and found AF AE not functioning.
After seven days, my D2H returned from Melville yesterday with a new attitude. Good, prompt, and I hope reliable service, with courtesy on the phone. It seems fine, but I'll take it out for a shakedown later this week. My interest now is to see how long the repair lasts. I wonder about reliability, although the only camera I've ever owned without a repair is my Bronica SQ-A which I've had for a flawless 21 years. After asking, I was told that the repair is guaranteed past the one year warranty for the camera. I'd be interested to know for how long past (no committment there). I'll be looking on this site for others' experiences in D2H recidivism.
Wonderful. I just placed an order for a D2H with B&H yesterday. Today I find this thread listing dozens of D2Hs with problems. Hopefully Nikon has recognized this problem and is putting upgraded components in the newer bodies. Time will tell, I guess.