I purchased the 70-200mm VR from them when the rebate was on in December. I didn't get the rebate form in the box, s I used the PDF form on the sight. I also purchased a D200 from Ritz in November, s I qualified for double rebate $150.
I get a letter from Nikon that I must have an origina rebate form, not a reprint. Now B&H tells me there is no rebate (yeah, not now). I told them $150 made a big difference on the reason I purchased the lens. They just sent me an RMA. I have stripped the box of the bar code, so I'm sure they will not accept this lens back.
Man I'm upset!
Did anyone else get a Nikon product with a rebate? Did youget a form from B&H or just the PDF file?
I had similar experience with the one time I tried to collect on a Nikon Rebate just last summer. I printed the PDF file, filed out. I printed out the B&H invoice. I took all the bar codes they wanted and sent. They said they needed an oroginal receipt. Yes....I was a little ticked off. Doing online buying, you do not get the cash register receipt like you would in a store. This was teh $500 D2X rebate. Of course they do not send any of the bar chodes you sent in with it so it is IMPOSSIBLE to reapply.
Nikon and their rebates left a bad taste in my mouth about Nikon.
That's strange, things must have changed at Nikon recently. The last time I applied for a Nikon rebate was a couple of years ago on a SB-800 flash. I purchased it from B&H over the net. I sent in the rebate form, a copy of the B&H invoice and the barcode as requested. I received the rebate in a couple of weeks.
Hedley Originally from Merthyr Tydfil, Wales -- now in Arkansas
It must be the "new thing" in rebate screws. I recently bought one each 2gb and 4gb Sandisk CF cards. Both had rebates available but I only got one form from B&H. I copied the one I had, cut out all the barcodes and sent everything in together. I got a note back saying that I didn't have the right form for one of them, but I could reapply if I wanted. Umm, how do I get the "right" form now?? Still haven't received payment or notification of failure on the other one.
The last few items that I had purchased that had rebates had original rebate forms that were stamped or printed (sorry, I forget which) with the retailers information. The rebate form was always included with the itemized receipt in the package that I received.
I have had zero problems with Nikon USA rebates.
A coworker purchased a camera lens and speedlight a couple/several years ago and then promptly went on vacation. The rebate period ended while he was on vacation. He contacted Nikon and they told him what to do. I'm sure that if you explain the situation to Nikon USA they will be as accomodating as possible.
I just received my Nikon rebate check without a problem. The rebate was for two items from separate online retailers, and both rebate forms were printed out on my own computer. I'm certain I sent printed email receipts along with the original barcodes. There was no problem in receiving my rebate.
All I can think is that either someone at the rebate center wasn't up to speed on the procedure or perhaps an instruction was overlooked on their rebate form when you were filling it out.
Either way, it's a fantastic lens. Just use it and let the $150 go if you have to. In a few months the $150 will be a faint memory and you'll have a number of great photos that make up for the difference.
Online retailers have been providing pdfs to print and send in on Nikon rebates for years. Suddenly Nikon gets picky about wanting a printed rebate form - a ridiculous requirement since Nikon's the source for the pdf forms in the first place!
I feel for the folks who cut up their packaging and follow all the directions only to be hosed on the rebate.
For what it's worth, I've never gotten an original rebate form from B&H. They may have been caught by Nikon USA policy games just like the rest of us. Marketing via rebate has become quite a joke over the last few years and I'm sad to hear that Nikon has lowered its threshold for abusing its customers with this new requirement. Next we'll have to have the rebate form notarized while filling it in only under the light of a full moon.
If something is wrong with what I submitted then Nikon should send back EVERYTHING sent them so I could reapply instead of simply a letter of declination. It is kind of hard to reapply when you do not have the original barcodes that you had to cut from the box. I used the rebate form with the B&H inprint on it that I downloaded. I used the invoice available from B&H website. THeir excuse was that this did not show if the actual item was shipped and received. Heck, the bar codes I cut from the boxes said I received it.
It is simply ridiculous and poor customer relations. Even if I did error in some way, why didn't they include what I sent them when they mailed back the declination?
>If something is wrong with what I submitted then Nikon >should send back EVERYTHING sent them so I could reapply >instead of simply a letter of declination. It is kind of >hard to reapply when you do not have the original barcodes >that you had to cut from the box. I used the rebate form >with the B&H inprint on it that I downloaded. I used the >invoice available from B&H website. THeir excuse was that >this did not show if the actual item was shipped and >received. Heck, the bar codes I cut from the boxes said I >received it. > >It is simply ridiculous and poor customer relations. Even >if I did error in some way, why didn't they include what I >sent them when they mailed back the declination?
Agreed. If someone does not do what they are supposed to do, Nikon should be willing to send the honest request for rebate back to the applicant. Or they should clearly state that you only get one chance to send in the rebate application correctly. However, at the same time others on here are angry at Nikon for something that the online retailer did not do correctly. That is another reason to buy locally. The local retailer has rebate forms and should be willing to help you get the rebate by giving you a second cash register receipt etc. Some will state that their local retailers are not that helpful. Well, ask!
I too had a problem last year with the rebate on my 80-400 mm VR lens. I am VERY happy to report that Nikon remedied the situation. You have to be very persistant though.
My problem stemmed with the yellow warranty slip part 2. The slip specifically tells you to RETAIN THIS WORLDWIDE WARRANTY WITH PROOF OF PURCHASE FOR YOUR RECORDS. So I sent a xerox copy of it along with the rebate stuff. Like you, I received a letter saying "Sorry, you didn't send the right stuff". (FYI: B&H did send me the rebate form with their information printed on it.) For those of you that haven't noticed, Part 2 says different things than Part 1. It is not a carbon copy of the top sheet.
Having been burned by rebates in the past I never send anything without xeroxing the entire package (including the post office date stamp). It was because I had all of this stuff and was able to fax it directly to the person at Nikon whom was handling my case, I was able to get my rebate. When you do finally speak with a real voice, the people there really do try to help.
I will PM you a phone number for Nikon. You will probably have to leave a message the first time so have all the information handy because they want you to leave it on the voice mail. They will call you back. If not, call them again and leave another message.
Good luck! I hope you get the rebate. The rebate on mine was the deciding factor on the purchase of my lens.
Candy <<~~ Not allowed to explore the bunny trails anymore
Candy <<~~ Not allowed to explore the bunny trails anymore
This doesn't seem right to me. You wonder what difference it makes to Nikon if it was an original rebate form or from a PDF? I could see them asking for an original receipt or UPC. This is one reason I've stopped buying products with rebates, or at least becuase of the rebates. They make the rules such that if you overlook one small detail, they can deny it, or they take three years to mail it to you. And there's little if anything you can do about it. Last year, I ran into a similar situation on a rebate for the Spydervision 2. Only after relentless hounding them for months, did they finally give in and mail me my $50 rebate check.
If all else fails, you can try writing directly to the president of Nikon USA. This worked for me once on a problem (not rebate related) with Circuit City. The store said they couldn't help me but a few days after my letter I got a call from them and the problem was resolved.
It all depends on whether the people at the top care. They may be unaware of the situation, which it seems is not an isolated one.
You might want to send a letter to your state's attorney general pointing out the incongruity of Nikon's rebate practices. Attorney generals don't usually act on your behalf as a consumer advocate, but they will write a letter to Nikon's legal department informing them that an issue has been brought to their attention. That is usually enough to get a satisfactory resolution.
Ordered a 17-55 in December from B&H and they provided me with a yellow rebate form. Just ordered 2xSB-800's on Saturday from B&H, which should also come with a form. I'll let you know if they cheated me this time around. If I have some extras, I can give you one of mine if you send me a SASE.
after reading all the post I went back and checked the yellow rebate form that came with my 17-55 from B&H. it says that not only the item needs to be bought within 28th Jan but also it needs to be "delivered" to the retail customer for rebates to apply which off course is vague & meaningless. I haven't seen any rebate in my life which states that it needs to be "delivered". I bought a 70-200 on the last day (28th Jan) and just wondering if I am been just fooled with the rebate since 28th Jan is Sunday and B&H doesn't deliver on weekends.
Gotta be persistent. Write a long, detailed letter to the President of Nikon. The letter should be polite but show some frustration, and let them know that you are a long-time Nikon fan with lots of equipment. The letter should also indicate that you do not intend to let this go as a matter of principle, but do not make threats. Naturally the President will never see the letter, but the fact that it is passed down the ranks from a higher office will bypass the bottom gatekeepers and get action.
I fought by phone with the administrative flunkies at CompuServe for eight months over a $700 dispute and got nowhere. One letter to the President got me a phone call in three days and a refund in two more. It's worth investing the time.
Sorry to hear about your problems. I just got my check this week for two sb800's and the 70-200vr that I bought from B&H. I had a yellow rebate form (if I am not mistaken) that B&H sent me & used the packing slip that came in the box from B&H, and then I sent EVERYTHING in for the rebate. That was a full envelope. Keep on them, and good luck.
This thread had me nervous - I got a D80, 70-200, TC-17 from three different sources, two on line. The D80 rebate form was faxed to me, the other two were pdf. Total rebate is $275. I sent in original yellow copy of warranty for the 70-200, TC-17, copies of invoices, and barcodes from boxes two weeks ago.
Today, the online rebate site says "Processed - Awaiting Check Issue" for the full amount, sigh of relief from me...
I have copies of everything and noticed a toll free number for rebate questions that I didn't see on the web page. It is: 800-438-8782
You should definitely follow through in insisting on your rebate if you sent in exactly what they requested and received it before the stop date (a sneaky item in the fine print). I've never had a problem with Nikon rebates in the past and I think if you retained copies of everything that with persistence you should hopefully get results. Please let us know how it goes, and good luck!
I got a reject letter, but when I checked I did indeed screw up. I had read that I needed a UPC for the body, but (only) a warranty for a lens. That's not what it said, my mistake.
They sent me a letter explaining exactly what I did, and told me to attach the missing item to that letter where they were holding the claim open. They didn't return the original, but then again they made it obvious I did not resubmit only to send in what was missing accompanying the letter.
I was pleasantly surprised it was handled so well.
Even though I don't like rebates, I've never had any issues with them. I've gotten hundreds of dollars worth of rebates over the years so I don't mind going through a few hoops to get them.
As for Nikon rebates, I've either use the rebate forms that come in the box or download them off the retailer's website where the name and address are pre-printed.
For this last round of rebates, all my stuff was purchased from B&H. I used the yellow form that was mailed to me. The funny thing is the only reason why I got that form is because the 28-70mm wasn't a show discount like the 12-24mm and SB-800.
I checked Nikon's website the other day and it states that they received everything and I'm just waiting for my rebate check to mailed out.
I share the frustration with picky retailers, but at the same time, it is evident that if they honored printed pdf rebate forms or otherwise relaxed the standard for documentation, they could open themselves to fraudulent rebate demands. Fraudulent rebate demands may well have created this monster.
>I share the frustration with picky retailers, but at the >same time, it is evident that if they honored printed pdf >rebate forms or otherwise relaxed the standard for >documentation, they could open themselves to fraudulent >rebate demands. Fraudulent rebate demands may well have >created this monster. > >Charles >A Texas Nikonian I bought 2 things from Adorama last month, and both came WITHOUT rebate forms, twice. From a consumer point of view, Adorama is an authorized dealer of Nikon and therefore is an extension of Nikon USA. If they erred in not sending out the form and then told me to use the pdf form instead, then it is an official statement by Nikon as far as I can see. I sent in my rebate pdf form. I intend to read them the riot act if there is any problem.
I find that suing huge corporations in small claims court usually turns out in my favor.
Several of us have had no problem this month with a printed pdf (or even faxed) form. The critical item on these forms is the retailers Nikon number. As Nikon requires both the yellow part two of the warranty and the codes from the box (which much match in serial number) it would be pretty hard to cheat. The rebate form is not that important; Nikon can simply look up the serial number to check that it went to the retailer on the form.
At first I wondered about the fine print requiring the item to be received by the due date. It looks like at least one person above was caught in that 'gotcha'. However, if an item is out of stock at a particular store, and the order is placed during the rebate period, should Nikon be responsible for a rebate beyond the period if they have not planned that in their cash flow? Unscrupulous retailers could even predate a sale to extend the rebate period and have a leg up on their competition.
Ken Rockwell claims the rebates are used by Nikon as a hedge against fluctuating currency exchange. Rather than raise prices when the dollar to yen ratio falls, they reduce or remove rebates to avoid the bad PR of a price increase. Don't know if this is true or not, and I don't like the hassle of rebates, but they do have their desired effect on me as I usually buy Nikon items when a rebate is available.
> >Ken Rockwell claims the rebates are used by Nikon as a hedge >against fluctuating currency exchange. Rather than raise >prices when the dollar to yen ratio falls, they reduce or >remove rebates to avoid the bad PR of a price increase. >Don't know if this is true or not, and I don't like the >hassle of rebates, but they do have their desired effect on >me as I usually buy Nikon items when a rebate is available.
Hmm, that sounds iffy. It seems funny that the currency fluctuates only at year end. Besides, there are financial methods of hedging against this kind of fluctuations by buying forward contracts.
I would say the rebates are purely marketing driven.
^ Companies that handle rebates for big companies such as Nikon advertise low payout rates. It isn't really a matter of them being "fradulent", but I firmly believe that the companies that handle such rebates go out of their way to make it as complex, frustrating, and off-putting as possible to dissuade people from actually putting the effort into doing it.
My one experience with a Nikon rebate was not great. I sent in for a $30 rebate off of a 60mm f/2.8 Micro. I sent in all of the required forms. It still stands to this day as the only piece of mail that I have ever sent that was "lost". (note my quotations)
The only good part about that story is that after going through a number of phone calls and jumping through all sorts of hoops, I eventually did recieve my $30 for it but it was certainly not worth all of the trouble I went through.
I purchased a 70-200 VR through B&H and received everything I needed through them. The forms went to Nikon USA and the check came through Nikon USA with a nice letter. If someone is having trouble with this they need to RTFD. I'm still waiting for the rebate from ColorVision though. Nikon came through first. So I wouldn't blame Nikon. Don
Form from B&H was fine, but the D200 (which does not have a rebate, but counts toward the duble rebate on the Lens) cannot be on the same form. I needed a form from RITZ Camera for the body. Nowhere in the letter did it state this. I have to place numerous calls and finally got a live person. Once I had them, they were very helpful. I have resubmitted the forms, and they noted everything on my account and said this would not be a problem.
Still holding my breath, but Cudos to Ricardo in Rebates for taking care of me.
I recently (January 11) sent all of my rebate materials to Nikon--SB800 (KenMar Camera), D200(Beach Camera-online), and Nikkor 12-24mm(B&H). B&H provided duplicate "original" invoices and also the Rebate Form with B&H's stamp on the form. Everything went fine and I received the rebate today (2/12). Jon
I order a 70-200 VR, 12-24 DX and SB800 all from B&H. I sent it in on January 4 and received a rebate check on February 12. Everything was from one dealer and all of it was in stock so this was straight forward. I was very concerned reading this thread but everything turned out fine with my rebate.
Good judgement comes from experience, experience comes from bad judgement.~ Mark Twain
Just my 2 cents . All most all rebates are setup to be difficult. The system is refined around the theory that 25% will not even send in their paperwork. Another 25% will respond but will not have their paperwork in order. The last 50% do it right and get their money. And thats pretty much what you can expect. Its primary goal is to pull in the consumer with easy money back.(But in reality it is not meant to be easy) I am 56 years old and have returned 2 rebates in my life time. (No problems with either.) I make every,and I mean every effort to stay away from rebates. The savings are just not worth the hassle. My last comment is I agree if everything is in order you should get your money. D G Berg
I bought a D80 at Circuit City and didn't even consider a rebate. Well, I got an SB-800 for Christmas and then qualified for a BuyTwo rebate with the flash. I cut out ALL the bar codes from the boxes and mailed in the original receipts AND warranty forms.
I get a very hard to understand letter in the mail from Nikon. Apparenlty, I didn't have an 'Original' form for the D80. Does Nikon think I would go to the trouble of forging these documents and parts of a Nikon box for an extra $10?
I'll only get $10 instead of $20. But, that measly $10 leaves a bad taste in my mouth, and it's nowhere close to the $150 for your case. I'll certainly remember this the next time I'm in the market for a camera for my kids.
As D.G. Berg said, which I endorse as well. I think rebates are designed to lure you into buy, but then getting your money back through is tough. It's a legal scam.
1. They always use a PO Box, never a street address, hence you cannot use a courier service with signature for delivery. If your rebate is lost in mail, you are out of luck, or they can easily say we didn't receive it, you are out of luck.
2. They make it hard for you to satisfy their unwanted need which is not even logical. example, like using some official form or original form from the retailer v.s. downloading, etc.
I too tend to stay away from rebates. If I do get a rebate item, it takes me about 45 min of paperwork, scanning, filing, cutting, etc. etc, and copying again to keep my record, to submit one rebate. What a hassle.
With rebates you do NOT have a guarantee if you will get the money back. It's a risk that YOU take.
I just got my rebate check this week. It took a little over a month which isn't bad at all for a rebate. In my case, I had 2 items purchased from B&H and 1 item from Buydig. In both cases, I downloaded the .pdf forms from the respective retailers with their retailer information printed on the form. I tried to be as neat and organized as possible when I sent in all the paperwork to avoid any hang-ups. All in all, the process went very smoothly for me and I wouldn't hesitate to take advantage of the rebates again.
>2. They make it hard for you to satisfy their unwanted need >which is not even logical. example, like using some >official form or original form from the retailer v.s. >downloading, etc.
Not really. B&H includes the rebate form(s) your their order(s) but I downloaded the .pdf forms and used those which worked fine. Pretty easy if you ask me.
>If I do get a rebate >item, it takes me about 45 min of paperwork, scanning, >filing, cutting, etc. etc, and copying again to keep my >record, to submit one rebate. What a hassle.
Let's see. I spent .75 hours and received a check for $210. $210/.75 = $280/hour tax free. I know a lot on this forum are very well to do and few hundred dollars is not worth the hassle but to me $210 is a decent amount of money, certainly worth less than an hour of my time to hassle with. I wish I could make that kind of money at my day job.
>With rebates you do NOT have a guarantee if you will get the >money back. It's a risk that YOU take.
But if I don't take advantage of the rebates I DO guarantee with 100% certainty I would have paid the FULL price and NOT received any money back. They are items I would have purchased anyway so why not roll the dice and send in the rebate forms? Of course, there is no rule saying YOU have to apply for a rebate.