I was shooting Art installation at the museum with 14-24 2.8f on D800E. When I change it to other lens, as usual, I pressed the camera releasing lens button and started to turn the lens by counter clockwise motion to take it out. I was not cautious enough and the lens went to out of alignment to stack on the camera. I somehow took the lens out of the body and the 800E has some scratches on the inner mounts. When I remount this lens to the body, it stopped proper mounting position but did not stop the unmounting position, where all the other lenses stop by counter clock wise motions with the camera lens release button pressed. It keep on turning passing the proper position. I checked my other D800E body but it is the same. I am thinking of sending it out after the seasons (wedding etc…). It is under 5 years warranty, but I feel that I need to pay for this to be repaired. Any thoughts????
This is my bread-and-butter lens and use it very often…..
#1. "RE: Problem with lens mount" | In response to Reply # 0Wed 15-May-13 01:09 AM
After carefully examine the lens, I found that small pin (screw) at 6 o'clock location of lens bayonet is missing. So that the lens did not stop turning when I unmount it.
Does anyone know how I can get this part (small screw)?
#2. "RE: Problem with lens mount" | In response to Reply # 1anabasis Nikonian since 26th Sep 2003Wed 15-May-13 11:23 AM
Nikon has locked down parts for their gear. You would have to send it to your local Nikon repair center for OEM parts.
If you can get the specs on the part (thread, length, diameter, etc) you might find it from a fittings dealer, but that would be difficult at best.
I would think that a trip to Nikon would be the best idea to make sure that nothing else is damaged or missing. If a pin/screw fell out, I'd think it would be covered.
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#3. "RE: Problem with lens mount" | In response to Reply # 1MEMcD Nikonian since 24th Dec 2007Wed 15-May-13 08:23 PM
The good news is the screw and repair should be covered by the warranty.
The bad news is it is extremely unlikely that Nikon will send you a replacement screw without sending the lens in for repair.
You could try a Nikon Authorized Repair Sration, one might sell you a screw.
#4. "RE: Problem with lens mount" | In response to Reply # 3Wed 15-May-13 09:30 PM | edited Wed 15-May-13 09:34 PM by hujiie
You are right. I spoke to one in Melville, no other ways except for sending it to them. So I did today but I mentioned it to be expedited as I use it for my business. I am not NPS member but I have done this many times and they responded to the requests. Truly, I need the lens to be back by 25th for my commercial gig.
One of my worries is that the threads are little scratched and that might have been happened when I struggled the stacked lens out of the camera.
We will see. Now I am calm to make peace of the solution....