Nikon Canada re-calibrated my 70-200 vri last year for me. I brought it in as it seemed to have developed an unacceptable back focusing issue. It was a couple hundred bucks and it included a cleaning that was so good that it came back looking brand new. The zoom ring even had the added stiffness of a new lens. It is bang on now.
When Nikon services something, they do a great job.
I fell with my 24-70 on camera/tripod last fall. When I later checked the autofocus, I found that it was off compared with before the fall. I tried to do AF fine tuning to correct the focus, but the fine tuning hit the max of the range. I sent it in to Nikon Melville, and they corrected the mount or whatever they do. I was able to do AF fine tuning with no problems.
I just went on Nikon's repair web site and was surprised with the changes.Before you just sent your product to Nikon and they gave you an estimate for the work after evaluating the problem. Now, Nikon is giving you a predetermined estimate and want your credit card info for payment. Has anyone had any experience with the new way they are doing things. I was wondering if the estimate is greatly exaggerated so they cover them selves, or is it closer to the finished repair?
I just sent my D800 body in for repair and what they quoted me wound up being what they billed me ($314). On the other hand, when I sent my 24-70, they would not give me a quote until they had inspected the lens.
I had this exact experience at Nikon Canada. When I brought in my 70-200 they guy looked it up in some book and told me it would be $400+ dollars. When I cam in to pick it up they refunded me about $200.
I still use the same method I've always done, which is to just pack up the lens/camera/whatever in a box with a letter explaining the issue and my contact information. Nikon hasn't asked me to stop buying their products yet!