I had dilivered today a 10.5mm Fisheye F2.8 DX lens form a well known Internet company A**zon and it came with no yellow guarantee card. Do you think I have a grey import,what do you think I should do and were do I stand? Any advice would be appreciated
What store did the lens come from? I bought a 10.5mm from Amazon in April and the order was fulfilled by J&R Music and Computer World. It came with a US warranty. There's even this notice on the Amazon site, so I doubt that they are selling grey market goods:
"Important Warranty Information: All Nikkor autofocus lenses imported by Nikon Inc. include four years of Nikon Extended Service Coverage at no charge. Be sure to look for the Nikon ESC certificate with every Nikkor lens purchase you make."
I'd call the store that sent the lens, and if you get no where with them, contact Amazon.
I believe you are correct. The free 4 year Extended Service Contract (ESC, not a warranty) is a perk offered by Nikon USA to encourage US buyers to buy Nikon USA lenses. I don't think any other region has a similar program.
This is the reply I got today, I think this sounds like they source someone to do repairs to me. I think this is a cover and the lens is a gray import, what do you think I should do?
"This item comes with our 12 months UK warranty. We have your record/date of purchase, so that is not a problem should there be a need for repair in future. We have also included an invoice in this email to validate the warranty.
Should you have any problem, just keep us in touch and we will deal with Nikon on your behalf (should there be a need for repair) and follow up things with them for you to ensure minimal fuss for you.
If a spare lens is available then, we could even send it to you at our cost while your lens is in the process of repairing."
I also just purchased a 10.5. This is the first lens that did NOT come with the mail in card. I called and talked to Nikon and was told that the card was not necessary for the extended warranty, only your receipt. Hopefully this stands true in the future. Since there is no way to verify your card ever made it, I would think Nikon would have a hard time not honoring the warranty in the future (as long as you purchased from an authorized vendor - which is listed on the Nikon web site.)