This shop use to be Nikon USA's midwest facility until they downsized a few years ago. This shop is a Nikon-only facility, and will get your repairs done in a matter of 3 to 4 days, maximum. (unlike Nikon USA, who will take however number of weeks) They won't diddle over whether or not your product is a grey market or "US" version either. They'll just get on with the repairs. They have full access to Nikon factory repair parts as well.
I had trouble with my D2X(grey) focus hunting. after searching the forums for a place to send my camera to for repairs , I decided on this one, APS.It took 3 days for the camera to get there by ups and within 2 days after that I had a reply from them and in another 2 days the camera was repaired and returned. Very professional and quick repair. The repair cost was very resonable as was the return ,insured, shipping.
Not really helping you but in UK I think the grey market is where the item comes from. For example if it doesnt come from an approved Nikon scource and the actual Nikon distribution centre in the Far East it would probably be a grey item. If one sees a cheap new camera in a UK online shop it is possibly from a dealer selling grey items. You need the gold box and Nikon Warranty inside. Some of the stuff from the Far East is offered with warranty often for a longer period than Nikon, whether that warranty is as good I dont know. For example I bought the extra D700 battery kit much cheaper than the same one from Nikon but it came in a grey box (Nikon box just like a normal Nikon one) and would have to be returned there & not to Nikon.
I dont think there was any difference between the two items, it is not like buying a lookalike, its Nikon but not from the technically correct scource.
It used to be the same for some cars in the UK where some imported but not via the official dealer. Thats how I understand it anyway.
Regarding Authorized Photo Service, Inc in Morton Grove, Illinois:
Beginning October 28, 2006 that facility is moving to:
8125 River Drive, Suite 100 Morton Grove, IL 60053 847-966-4091
This is just one building west of the former location in the North Grove Office Park. The new building can be accessed by turning north directly onto River Drive from Oakton St., OR by turning north onto Lehigh Ave. from Oaton St. and then turning west into the North Grove Office Park and going past the former location in the 8120 building. Follow the signs to the IRS building entrance.
I would love to see someone open up a good website dealing with camera repair facilities that allowed people to rate them. It wouldn't just be for Nikon, but all camera repairs. One could place ads (not from camera repair shops of course) on the site and generate some good cash for their efforts while providing a great service to us all.
Regarding Authorized Photo Service, Inc in Morton Grove, Illinois 1 800 406 2046 I used them for my D70 this month. Well used camera, very dirty, they replaced the circuit board as camera would not read built in flash and I was getting CHA all the time. Quick return when testing it at home it read Err so I called them and they said send it back, it was under their service so they then replaced the curtain andf shutter at no charge. Original charge was $283.00 so now I have like new D70 that was very tired when I sent it in. I would send to them again. If you have any questions please email me.
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Has anyone had luck getting a warranteed lens repair (less than 5 years old) sent in with card when they have lost the receipt? I have four items in for service and the estimate is more than half the value of the lens...
Well my kit of old to classic Nikons has only needed CLA's to this point (well a sticky shutter release which was dirt caused) and these two facilities have treated me very well at reasonable prices. Kyong Kim 1(847) 635-9410 DesPlaines IL 60016 and International Camera Corp. 9 North Wabash Suite#101 Chicago, Illinois 60602 Tel (312) 630-1017 Fax (312) 630-1019 http://icamera.com/
Warning!!! Although Authorized Camera Service of Woodland Hills, California specializes in repairs of Nikon cameras and lenses they don't do the work that they charge for. They recently charged me $40 for cleaning and lubing a Nikon 55mm lens with a stiff focusing ring but didn't fix the problem. I later had the lens cleaned and lubed by Ross Yerkes Camera Repair which fixed the problem and informed me that the lens had not been recently worked on. Ross Yerkes Camera Repair of Los Angeles specializes in the repair of non-digital cameras and lenses and I'd recommend them for such work.
I am surprised to read that as I have used Authorized Camera Service on several occasions since we often visit that area and felt I got good service. Once, they couldn't get parts from El Segundo I got the camera back and sent it to Nikon in NY. The only place close to me is Strauss and I would never let them touch a camera of mine so the choice is mailing it to Nikon or take it to ACS in CA.
Soooo, the saddest thing happened today. I actually dropped my Nikon D700 and I done broke it....
So I figured I gotta package the poor thing up and send it to the camera hospital. Any idea what the typical turnaround time is if I send it directly to Nikon? Should I go buy me-self another Nikon to tied me over....?
And on it, of course, was my 80-200 2.8 zoom, dang it! Guess it'll be going to da hospital, too....
Oh, well, that's the way the cookie crumbles. Kristin
It looks like it has been a while since APS in Morton Grove, IL has had a comment about them. I just got back my D300 with all of my issues corrected. In addition they were quite easy to work with. The time involved from the day I sent it to the day I got it back - a little over a week. In short, I was quite pleased with their work.
My 70-200 f2.8 needed a new autofocus motor and a few other parts. Repairs took 3 days during a holiday week at that !! Tremendous service !! The guys in Morton Grove Illinois saved my rear end on this one. APS has a customer for life !!!!!
Thu 07-Feb-13 01:56 AM | edited Thu 07-Feb-13 02:03 AM by PAM6847
I'm sure I know the outcome of this question. But, has anyone had any experience with Best Buy for repair. I have the D7000 and the control panel often is missing numbers or parts of numbers in the digital readout of how many pitures have been taken or what I am changing my ISO to. It's frustrating and I really hate to send it out.
Just a question for you, my first time in this forum. I have a friend with a 70-200mm 2.8 lens who failed to lock it on the camera. The lens fell and broke (lens glass cracked). I went to the Nikon.com site looking for repair facilities and saw where only Nikon can repair the lens. When I select the "repair form online" link, it is broken. So my question is--is nikon the only repair option, and how do you contact them? Thank you Larry
I checked with APS in Morton Grove, IL 1 847 966-4091 They are a Nikon Authorized Service Station and they repair 70-200 f/2.8 VR lenses at their facility. I use them for my out of warranty repairs. They are usually faster and cheaper than Nikon Service.
Been using Nikon products for 20 years now and recently added the D800 to my lineup. I was never totally happy with this machine and the AF problem and had spots on sensor. I used the D800 slef sensor cleaner with no luck. Upon opening and looking at the sensor i noticed a scatch on the sensor, closed it right back up and sent it in for repair. Nikon denied the warranty and will fix the problem at the mere cost of a new D800. This was sold to me this way and now Nikon wants me to pay for their poor quality. I'm really bummed out about this and now thinking about changing what i use for camera gear.