Hi, I have had a very unsuccessful search sourcing this item. I used to have a part number and was able to order it in the past, but with Nikon's ridiculous new policies, authorized repair people can no longer sell parts, Nikon parts will provide neither the part nor the part number, and several authorized repair shops said they were bound by their agreement with Nikon to take the entire lens in for repair with a minimum cost of over $400 plus parts on first take. When I explored the absurdity of this further, then they said that the lens hood is an accessory and they cannot fix it, suggesting that I purchase a new hood. This hood may or may not be available, but regardless I am not paying over $500 when all that is required is a $20 part, which I can install myself.
Has anyone experienced a stripped thumbscrew/nut on their lens hood? How did you get it resolved? I am even open to using a different product or a reasonable DIY solution. Does Canon offer any better customer service?
I had a stripped screw and when I called Nikon parts they were quite helpful in telling me the part number, accepting my order and shipping it. Total cost was less than $20. Of course, this was before there new parts policy. I suggest you call them again and hope you find a more friendly person. Perhaps if they can't take the time to search they can furnish you with a parts diagram.
Sorry to say, things have clearly taken a big turn for the worse - not only are they not helpful with information or will they ship a part, they have made sure that their authorized service network follows their lead. It's sad to see a great company turn its back on its customers. Between the new service policy and its inability to supply new product for months (I just cancelled my order for a D800) - they are not inspiring customer loyalty. Besides, Nikon farms out a lot of their repair work.
I see you are from New York. I have occasionally needed a small part and driven out to Melville and stopped at the repair facility. When it was a simple part, the part was replaced without charge and no questions asked.
By the way where did you learn that they farm out repair work?
I contacted the previous owner, he sent me a copy of a 2009 invoice from Nikon, when he purchased these items before. He did not get the t-nut, but he did get the knob, screw, collar, screw and two washers. I googled those numbers and found a forum post that revealed this number, though it was for a 500mm lens I believe. I am pretty sure its the same part, but not absolutely positive.
The part I stripped is a t-nut - so FOV would not be an issue. As it turns out, the t-nut used on the lens hood for the 600 AFS the HK-29, is the EXACT same t-nut that is used on the HK-26 (for the 300mm F2.8), and I am certain quite a few other lenses. I sourced the part from an independent repair shop on Ebay who listed it for the HK-26, received it late yesterday, compared it to the stripped one I have, and they were identical.
So for now, I am happy. But the situation with sourcing parts through Nikon or Nikon-authorized repair is ugly and aggravating. And it is so unnecessary. Not sure where the benefit here is - at this point I am less likely to support the NAR network or send a product into Nikon and have to endure parts-holds, 4 week turnaround and general incompetence, than ever before.
I have to say that my experience with Pro Camera Repair in San Diego was top shelf - from being knowledgeable, stocking the part I needed and shipping it out promptly, the entire experience was effortless, and they were happy to help me out. I did not have to send in my lens at great expense of time and money to find out that they don't stock parts for lens hoods anymore - which is one story I got directly from Nikon. We need more companies like Pro Camera and less nonsense from Nikon.
Interestingly, a few months ago my "t-nut" stripped on my 300/2.8 hood. My first solution was to hit a hardware store and and buy a one size larger t-screw and then I tapped out the nut to match it. Then, I contacted Nikon, via email and amazingly they replied with a parts diagram and subsequently shipped out the entire nut assembly for 40.00!