Just found out an interesting bit of information about Sigma as a company which may be useful to anyone who purchases, or is considering the purchase of, a Sigma lens (new or used).
I spoke to the USA Service Manager at Sigma this morning because a potential buyer had questions about the warranty on this lens.
According to the USA Service Manager, in Ronkonkoma, NY, Sigma will NOT, repeat, will NOT, honor any warranty if the lens is not in the possession of the ORIGINAL OWNER. Period. The warranty is NOT transferable, even with the original receipt.
This was quite an awakening, as I have been told in the recent past, by a representative of Sigma, that they would, in fact, honor the warranty as long as the original date of purchase could be verified. This is officially not the case apparently.
This must be a new policy, because they have done warranty work for me with no receipt whatsoever. They have always been amazingly willing and helpful on the 7 or 8 instances that I have needed repairs done.
>This must be a new policy, because they have done warranty >work for me with no receipt whatsoever. They have always been >amazingly willing and helpful on the 7 or 8 instances that I >have needed repairs done.
Must be. What I find interesting is the 2 different stories I got from 2 people both working at Sigma USA. The first person I spoke with either didn't know what they were talking about, or were unaware that a new policy was in place.
In either case, having gotten the word directly from the person who is in charge of their service department kind of makes it a moot point.
I'm wondering if, in fact, a new policy is in place, or if their Service Manager is just being a you-know-what about it.
An educated guess is that this has always been the written policy. If the policy is followed to the letter all of the time, some of the time or never is up to he people handling the repairs at the repair facility.
The guy who is “in charge” must, to protect his job, quote the corporate policy as it is written rather then how it is actually applied to real repairs.
Buying use you should always assume that you have no warranty but if you have an issue it is always worth trying to get the repair paid for by the warranty.
Regarding post #5 about Sigma service. This is true. I sent in my Sigma 120-300 f/2.8 to Sigma service a few weeks ago because I dropped onto the concrete in the parking lot where I live as I was packing for a trip. The glass was fine but I damaged the focusing ring --- I am surprised that was all.
Anyway, Sigma service sent me an email stating their policy and shipped my lens out to Arizona for www.criscam.com They are servicing it instead of Sigma and they sent me an estimate which was actually a little below what I expected Sigma to charge. The TAT is 3-4 weeks but there are no worries about servicing a Sigma or Nikon grey lens at this place.
Albert J Valentino Nikonian Moderator Emeritus Vantage Point Images Mastery of Composition is the Key to Great Photography