I am having difficulty reinstalling Color Efex Pro 3 for CNX2. I have in the past three weeks written three times to their Tech Support organisation as follows:
“To: Color Efex Pro - This is my third attempt to get help via this link to Tech Support. I am hoping that third time will be lucky. The message I sent was as follows:
I recently had to re-install everything on my computer. It was done by a professional and is working perfectly. But when I came to download and reinstall the still available latest version of Color Efex Pro 3.0 for CNX2 from your website on my Windows 7 64-bit system (with 8Gb memory), it downloaded OK and then stopped, reporting that "Color Efex Pro could not find Nikon CNX2. Please install CNX2 first and then retry this installer."
But CNX2 is already successfully installed and in full regular use on my computer at C:/Program Files/Nikon/Capture NX2. Color Efex Pro 3 was previously working fine until I attempted this new download.
Can you please advise how I can solve this problem?”
I have had no reply. My questions are:
(1) Has anyone else had the same technical problem, or can anyone kindly suggest a solution? It may be a very simple issue?
(2) Can anyone suggest the reason for the silence from NIK, bearing in mind that the literature with the original CD, and the current website, say things like:
“Nik Software provides support for all registered users of its products free of charge. Priority technical support is provided via email.” Users are told: “Nik Software European Technical Support firstname.lastname@example.org”
(3) What can I do next? Am I a victim of the NIK/NIKON co-operation problem? I do not want to abandon Color Efex for CNX2 as it is an excellent resource. Can it be used in some way as a free-standing program, independent of CNX2?
Thanks for your assistance (again!). The version I have on CD, which came with the original purchase, is Color Efex Pro 3.0 for CNX2, version 3.002(1). The one which I downloaded and could not install is the latest still offered on the website as follows:
Color Efex Pro™ 3.0 for Capture NX 2 Digital photographic filters seamlessly integrated into the new Capture NX 2.
Version 3.004 - Mac OS X (Complete Edition) Version 3.004 - Windows (Complete Edition) Release Notes Version 3.004 for Windows includes: 64-bit compatibility
As it is the Complete Edition, it seemed to be the one they intended me to use.
I can't remember where CNX2 asked me to install it, but I do remember accepting the one it suggested. It is in fact in C:/Program Files/Nikon/Capture NX2. Presumably that is the default directory. It works perfectly well from there. Should I reinstall?
My CNX2 is version 2.3.0. I have delayed updating it to 2.3.2 as I was waiting for the small number of problems reported to settle down. Would it make any difference?
>I would install first your original purchase version 3.002(1) >and then install version 3.004. > > Hallo Gerold,
Thanks. I tried installing first from my original Color Efex disk 3.002. This immediately produced the message "Capture NX2 could not be found. Please install CNX2 first and then retry this installer."
This is the same message as I got when I first tried to re-install from the latest update on the CEF website, reference 3.004. Though in the case of v3.004 the update first encouragingly downloaded itself fully, then on being instructed to install it produced that message.
So it seems that no version of CEF Pro can find CNX2 on my computer, even though it is installed and fully in use from its location at C/Program Files/Nikon/Capture NX2.
It looks as if the next step is to re-install CNX2? Could any other users confirm if CNX2's default location on their computer is the same as mine? Or should it be somewhere else where CEF expects it?
Incidentally, I still have had no reply to four emails in the last three weeks asking CEF for help. Thanks.
I did what you suggested i.e. updated to CNX 2.3.2, and then installed CEF Pro 3.00.4.
It installed at once and is now available fully integrated in CNX2.
After some searching I found that it had installed itself on C/Programs/Common Files/CNX2/CEFPro3 Complete, which seems sensible, I suppose.
Thanks very much for your help, and thanks also to the other Nikonians in the messages above who kindly helped in eliminating the variables and aiming for the solution to the problem.
On the question of the deafening silence from CEF, I can only assume that they consider my queries to be entirely the responsibility of Nikon. Whatver the truth may be, it is a pity that they did not reply at all.