I've been using Capture NX2 for years and was surprised to find that I can't edit an image any more. My usual procedure is to Ingest the images from the card using Photo Mechanic. Then, when i see an image in Photo Mechanic I want to work on in Capture NX2, I click on "Edit". The image then opens up in NX2 and I can proceed to work on the image. Now, for some strange reason, a box comes up that says "Trial version with 0 days remaining". There are places in the box where I can click "Purchase Product Key" or "Enter Product Key" . I have never had a Trial Version of NX2 as I bought it years ago in the box at a Nikon event at my local photo shop.
There have been no changes in the computer or new software or similar types of things.
How can I get NX2 working again? It is my preferred software for processing Raw images and I'm really missing it.
FWIW I have just had a similar issue - just upgraded from something like 2.2 to 2.35 than 2.4 and now it says my license key is not a valid key and my version has exceeded its number of trial days. I've had mine since it first came out (purchased as an upgrade from version 1), and have previously had this issue when the original updates from 2.0 to 2.1 came out about 3 years or so ago...
Had to go through a lot of rigmarole getting a new key from the original retailer I purchased the software through... Looks like I will be doing the same again?
>If you upgrade from one version to the next, there should no >problem with the key. >
Yep correct - but there seems to often be when the upgrade is significant... As mentioned I was on 2.2 or 2.2.4 or such - and tried to do the progressive upgrade to 2.35 then 2.4 - uninstalling everything and reinstalling back to my version that was working doesn't work either...
The upgrade to 2.3 required a product key for some reason. Several members ran into issues with fraudulent software.
For safekeeping, I use the My Camera Bag function at NikonUSA.com and register my product keys. Every now and then I need the product key from my original purchase - Capture NX - as well as the key for Capture NX2.
I've seen some issues with formatting the product key information. There were also some online sources selling illegal copies of NX2 and those were shaken out with the update. You'll see some posts on that issue here at Nikonians - most of them paid full retail for a bad copy.
>I've been using Capture NX2 for years and was surprised to >find that I can't edit an image any more. My usual procedure >is to Ingest the images from the card using Photo Mechanic. >Then, when i see an image in Photo Mechanic I want to work on >in Capture NX2, I click on "Edit". The image then >opens up in NX2 and I can proceed to work on the image. Now, >for some strange reason, a box comes up that says "Trial >version with 0 days remaining". There are places in the >box where I can click "Purchase Product Key" or >"Enter Product Key" . I have never had a Trial >Version of NX2 as I bought it years ago in the box at a Nikon >event at my local photo shop. > >There have been no changes in the computer or new software or >similar types of things. > >How can I get NX2 working again? It is my preferred software >for processing Raw images and I'm really missing it. > >Thanks. > >Ellen >http://www.pbase.com/ornate_wrasse/galleries
Did you purchase NX2 from Imagemixer.net by any chance?
The product key has limited times you can use it. I had a problem when I tried to use it to download the program to my new system. I called Nikon it took a couple of days till they issued me a new product key #.
I have good news to report. I was able to find the case with the NX2 CD. On the back of the case was the Product Key. I input this Product Key into the appropriate place and Voila! My Capture NX was again functioning as it should. It said "ver.2.0" on the disk and apparently was not the latest version. But at least it worked.
I think I'm going to go to the Nikon site and enter the Product Key as has been suggested.
Just a thought. What about simply creating an Excel or Word document to contain all software keys? This will take care not only of Nikon products, but also Adobe, Photo Me hanic and all others. You can also use it for photographic and computer hardware and their warranties.
If you have an iOS device or a Mac I'd recommend a look at 1passwd. It's not only a password manger, but you can use it to store software licenses, credit card information etc.. You can back up the encrypted information to Dropbox or locally. It has a password generator so you can easily create unique, long passwords for all the sites you use. The system remembers them all for you. I now know very few of my online passwords.
Also KeyPass 2 is a good option - it's free, ISO certified, etc, and developed out of the Linux community and although it comes primarily for Windows, it has Mac & Linux and other versions developed by members of the open source community, etc...
>Also KeyPass 2 is a good option - it's >free, ISO certified, etc, and developed out of the Linux >community
I will also have to take a look at KeyPass2. I do have a separate Linux computer and this program would work well in that environment plus it would keep all the passwords in a separate location from other password-managing software I might purchase.
Thu 20-Jun-13 08:02 AM | edited Thu 20-Jun-13 08:08 AM by ericbowles
Imagemixer.net was a big provider of pirated software. They even provided updates with new product keys for anyone who contacted them with problems. The NX2 release caused everyone who bought NX2 from them to lose access and have to buy the product again.
They sold Adobe products as well as many others. All fraudulent.
Thanks Eric - damn, looks like I fell for that too then - bit embarrassing as I am an ex-IT professional and normally very very careful about on-line purchases of this type for this very reason, etc...
>Thanks Eric - damn, looks like I fell for that too then - bit >embarrassing as I am an ex-IT professional and normally very >very careful about on-line purchases of this type for this >very reason, etc...
Don't feel too bad. It happens to the best of us.
An IT person who I worked with, who was responsible for computer security, accidentally left his government issued computer at the post office. He found out it was gone when, a few minutes later, he went back to get it. Being that this was state government, it unleashed a whole series of procedures to correct any potential problems. This is in spite of the fact that the computer was locked and it was doubtful anyone could have gotten to the data.
>>Imagemixer.net was a big provider of pirated software. >They >>even provided updates with new product keys for anyone >who >>contacted them with problems. The NX2 release caused >everyone >>who bought NX2 from them to lose access and have to buy >the >>product again. >> >>They sold Adobe products as well as many others. All >>fraudulent. >> >>https://support.nikonusa.com/app/answers/detail/a_id/16891/~/dealer-not-authorized-to-sell-nikon-products---imagemixer > >Thanks Eric - damn, looks like I fell for that too then - bit >embarrassing as I am an ex-IT professional and normally very >very careful about on-line purchases of this type for this >very reason, etc... > >
I was another sucker. Bought both Capture NX2 and the Nik suite from them:-( Fortunately I had already ceased using NX2 for the most part when I got the invalid serial number message. Emailed them and they did provide a new number which worked. Subsequently I learned of their scam and the last time I checked they were still selling NX2 and the Nik suite.
>imagemixer.net now redirects to imixermedia.com - and still >sells the Capture NX2 program along with a Nik bundle. Based >on the Nikon website link, it appears this is still not a >legitimate channel. > >Sorry to hear you were scammed. >
To a certain extent I blame Nikon. Capture NX2 was not available as an online purchase and where I live was a special order with an indeterminate time of receipt at the one local photo shop. Nikon's price has always been a little exorbitant too (subject to debate I suppose) so there was a real incentive for scammers to satisfy a market that Nikon Canada was neglecting (and it's interesting to note that the scammer is based in Canada).
With 100s, perhaps thousands, of online purchases behind me I've only been scammed once so it's hard to get real upset. It does annoy me that Nikon hasn't shut them down after all these years. It's not like they are out of Nikon's reach.
Yeah, I agree to some degree Mike, here in NZ we are often excluded from online download purchases, or they aren't available from local website/domain until a year after release or such, and FPP retail stock is slow arriving, ad disproportionately expensive. And as you say Nik and/or Nikon have priced CNX2 at the upper end (but I guess they are just following Adobe's lead)...
I guess, with regard to shutting down Imagemixer how much is Nik's responsibility and how much is Nikon Corp? Is Nik a subsidiary, JV, or just a channel partner/licensed associate?
Nikon is solely responsible for Capture NX2. NikonUSA is the US distributor of Nikon gear and software. They operate Nikon customer service for their US customers and posted the notice about imagemixer.net.
Nik is a separate company acquired by Google earlier this year. Nik was headquartered in Germany. Nik is completely operated as a subsidiary of Google. They provide software including Color Efex, Silve Efex, and a wildly successful Photo App for the iPhone and iPad called Snapseed. It may be available for other devices as well.
At one point Nikon had a minority investment interest in Nik. Nik was the developer for Capture NX2 and specifically handled the Adjust section of edits. Their key development was the selection controls including control point. A couple of years ago Nikon sold its interest back to Nik. There is no relationship at all now since Nik is 100% owned by Google.
Google is well equipped to defend their interest in Nik's software. They do that routinely but they don't have other licensed software programs outside of the apps. Still - Google employs enough intellectual property lawyers to address the issue.
Nikon's interest probably comes from a claim by Nikon in Japan, so their claim would involve a complaint by a non-resident Japanese company to the Canadian authorities, or a lawsuit and other claims initiated on behalf of Nikon in Canada. There might also be US claims as well from Nikon USA.
Yeah that's a bit different from what I understood - I remember when CNX first came out and it was originally Nikon but at some stage was stated as being a NIK Software product, and Nikon owned or part owned NIK (didn't realise it was only a small minority share). At that time the talk was that NIK were responsible, not Nikon for the application (this was early days, as I was an early adopter, long before CNX2).
Anyway didn't know about Nikon 100% owning CNX app, nor the Google purchase of NIK - as you can see been a bit out of the photography scene last 3-4 years!
>Nik is a separate company acquired by Google earlier this >year. Nik was headquartered in Germany. Nik is completely >operated as a subsidiary of Google. They provide software >including Color Efex, Silve Efex, and a wildly successful >Photo App for the iPhone and iPad called Snapseed. It may be >available for other devices as well.
If this is off-topic and belongs in another thread, I apologize for asking the question here. But I do have a question about using Nik software with Capture NX2. Apparently the latest version does not support using the software with Capture NX2. I read elsewhere on Nikonians that you have to buy the previous version to use it with NX2. Is this true and where is the best place to acquire the version that works with NX2?