35 years ago, I dropped my F2AS into the Snake River. Nikon came through for me then, with flying colors. Countless bodies, lens, and Nikon widgets later, they have always been fair with me. I've had my share of hardware problems, but amazingly, they usually boil down to me "cheating out with a non-Nikon" substitute. Of late, I put Chinese MB-12 on my D800. Nikon worked tirelessly with me to solve the issue and we determined it was the non-Nikon battery pack. Getting ready to bite the $350. Bullet for the real MB12 and piece of mind. Bottom line....Nikon service has been exceptional. They know that customer retention is far less expensive that customer acquistion.