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Fourth Repair Attempt Failure in Progress

wooster

UK
120 posts

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"RE: Fourth Repair Attempt Failure in Progress"

wooster Registered since 02nd Nov 2011
Mon 25-Mar-13 03:55 PM

>>It's Nikon's job to test the camera. Not the customer.
>
>In an ideal world, perhaps.
>
>In reality, it will never be possible for any camera
>manufacturer to deliver every example of every model into the
>retail chain with zero faults.
>
>Once we realise that, it's just a matter of risk assessment -
>if a purchaser wants or needs to be sure that a camera is free
>of a particular problem, they need to check it themselves.
>That's not shifting the blame - it's just common sense.

Fair enough, Brian, but when a fault is found, it does become Nikon's problem and if their response is outright denial, indifference, and hostility or they are otherwise inadequate in serving their customers in this situation, there really is only one way to apportion blame.

If I had sent my camera to Nikon and they had said, " Yes there is appears to be an issue with some small number of these cameras. Sorry about that but we will have it sorted for you in two weeks", and then sorted the issue within that timeframe, then I would have been a very happy customer indeed. I'd be writing on here about how great Nikon's customer service was and probably about the excellent quality of images my camera could produce.

However.......................

wooster

This is a hot, active topic! Fourth Repair Attempt Failure in Progress [View all] , johno Silver Member , Mon 04-Mar-13 10:20 PM
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